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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

April 20, 2020

Excellent Pricing, terrific service and quick execution of contracts. Could not of been easier! My wife and I have now bought two cars from Norm Reeves Ford. More

by Jrideau
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Bernabe Campoz
Apr 21, 2020 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback! Congratulations to you and your wife!

April 19, 2020

Staff was personable and willing to explain what my was included in my service and what I could add on before I serviced the car in easy terms to understand. More

by Robbin
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Apr 20, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback and 5 star- rating, Robbin!

April 18, 2020

Great service provided by Norm Reeves Cerritos Ford. Adviser Rafael was professional throughout the process. I will definitely be going back for future service on my vehicle. More

by jrubio
Recommend Dealer
Yes
Employees Worked With
Gonzales, Rafael
Apr 20, 2020 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback!

April 17, 2020

Best ford dealer I’ve been too, staff was so helpful. I had made an appointment and they helped me very quickly while also maintaining social distancing More

by Julianserranostm
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Apr 20, 2020 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback, Julian!

April 15, 2020

Visited twice for the same problem which was never fixed but added complications by damageding the safeguard due to neglect. No one cares including the supervisor. More

by Amal
Recommend Dealer
No
Employees Worked With
Rachelle Papadatos
Apr 22, 2020 -

Norm Reeves Ford Superstore responded

Hello Amal, we are concerned to hear this understand your frustrations. Please give our Service Director, Sean Osborne, a call at 562-405-3570. Thank you.

April 12, 2020

Clean , courteous, helpful ..., very friendly. Rafael was on the ball and very knowledgeable. He has helped me before and remembered who I was. He did not try and push services on me that my car did not need More

by Jimmie
Recommend Dealer
Yes
Employees Worked With
Elizabeth Aguilar, Rafael Gonzales
Apr 13, 2020 -

Norm Reeves Ford Superstore responded

We are so happy to hear about your experience at our dealership with Rafael, Jimmie! Thank you for the great review and 5 stars!

April 11, 2020

Had no appointment but didn’t wait long. Raphael was polite and efficient. Respected the personal space. Offered to wash my care at a later date. Keeper me up to date on the progress More

by Pameladel
Recommend Dealer
Yes
Employees Worked With
Raphael Gonzalez
Apr 13, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate you sharing this great feedback! Thanks for taking the time to share this, Pam!

April 08, 2020

Excellent service! Rafael helped me and answer every question I had. He was kind enough to have my car ready by a certain time due to an appointment I had. I will definitely contact him for my future c More

by Bviolante50
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzalez
Apr 08, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate the great review about Rafael and 5 star- rating!

April 08, 2020

Raymond was very attentive to my concern. Identifies the issue immediately and had my car serviced within the hour. Thank you Raymond for A+ customer service More

by Deewms903
Recommend Dealer
Yes
Employees Worked With
Ray Quintero
Apr 09, 2020 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback about Raymond and 5 star- rating!

April 07, 2020

The way things are happening with the C-19 the staff at the Cerritos Ford dealership were awesome! The did everything very professional, fast, and made you feel comfortable and relaxed throughout the whole More

by Richard
Recommend Dealer
Yes
Employees Worked With
Elizabeth Aguilar, Ray Quintero
Apr 08, 2020 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5-star rating, Richard!

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