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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,226 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,226 Reviews of Norm Reeves Ford Superstore

April 27, 2020

Sales manager Jesse Martinez is a very easy person to work with. Gave him all my info over the phone and what I have to work with and he was able to not only meet my criteria but give me more than I was More

by Skitzo151
Recommend Dealer
Yes
Employees Worked With
Bernabe Campoz, Jesse Martinez, Benjy Brown
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback!

April 26, 2020

Jose Torres was a great help, came to the dealer stressed out about my car; left happier than ever. Thank you Jose for excellent service. More

by clisignoli1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback and 5 star- rating!

April 25, 2020

Service I used the Lincoln valet service to have the oil changed in my car. It was easy to get it serviced and a loaner was left for me. The convince was gr More

by janhiston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know any names, as I just saw the valets.
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

Hello, we regret to hear you wanted your car washed while it was in for an oil change. If you would like to talk more about this, please give our Service Director, Sean Osborne, a call at 562-405-3570. Thank you.

April 25, 2020

Walked in and was helped right away, not only were they patient in helping me find the right vehicle at the right price but the customer service was great. anthony dornier and Jesse martinez were a great h More

by Lucio93
Recommend Dealer
Yes
Employees Worked With
Anthony Dornier, Jesse Martinez
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback and 5 star- rating, Lucio!

April 24, 2020

Great service and knowledgeable. Very easy to deal with and things went very smooth. Always kept me in the loop with parts and the problem. Will use again More

by surfmore691
Recommend Dealer
Yes
Employees Worked With
Ray Quintero
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback and 5 star- rating!

April 24, 2020

Took to long to service my truck for an oil change and tire rotation. 5 1/2 hrs is to long even with an appointment. More

by Emincha
Recommend Dealer
No
Employees Worked With
Daniel Sanchez
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

Hello Emincha, we are concerned to hear this understand your frustrations. Please give our Service Director, Sean Osborne, a call at 562-405-3570. Thank you.

April 20, 2020

Excellent Pricing, terrific service and quick execution of contracts. Could not of been easier! My wife and I have now bought two cars from Norm Reeves Ford. More

by Jrideau
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Bernabe Campoz
Apr 21, 2020 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback! Congratulations to you and your wife!

April 19, 2020

Staff was personable and willing to explain what my was included in my service and what I could add on before I serviced the car in easy terms to understand. More

by Robbin
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Apr 20, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback and 5 star- rating, Robbin!

April 18, 2020

Great service provided by Norm Reeves Cerritos Ford. Adviser Rafael was professional throughout the process. I will definitely be going back for future service on my vehicle. More

by jrubio
Recommend Dealer
Yes
Employees Worked With
Gonzales, Rafael
Apr 20, 2020 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback!

April 17, 2020

Best ford dealer I’ve been too, staff was so helpful. I had made an appointment and they helped me very quickly while also maintaining social distancing More

by Julianserranostm
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Apr 20, 2020 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback, Julian!

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