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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

May 07, 2020

Had the best experience buying my first NEW car!! George was AMAZING, the best experience I could have asked for !!!! I will recommend this store and salesman to everyone! More

by Georgiecontakos
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez, Benjy Brown, George Contakos
May 08, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate you sharing this great feedback! Thanks for the 5-star rating, Georgie! We love this photo too!

May 06, 2020

For any work done on my car I only go to Norm Reeves. Because I Know Jose Torres will make sure the work is right More

by rosephillips28
Recommend Dealer
Yes
Employees Worked With
Jose Torres
May 08, 2020 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback, Rose!

May 06, 2020

This dealership is a good dealership, I ordered a 2017 Lincoln Mkc black label about three years ago and everything went smoothly. I recently just paid them a visit because I ended up purchasing the car, More

by Sergio Barragan
Recommend Dealer
Yes
Employees Worked With
David Pulido, Shaun Brown, Jesse Martinez, Benjy Brown
May 06, 2020 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback and 5 star- rating, Sergio!

April 29, 2020

IT HAS ALWAYS BEEN A NO HASSLE SYSTEM.EVEYONE THERE SEEMS TO WORK AS A TEAM WHICH HAS ALWAYS BEEN GREAT. IAM ONE THAT DOESN'T COMPLAIN ONLY IF IT DOESN'T WORK THANK YOU.⁸ More

by fitzgeraldron
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Apr 30, 2020 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback and 5 star- rating! Thanks for being a loyal customer!

April 27, 2020

Sales manager Jesse Martinez is a very easy person to work with. Gave him all my info over the phone and what I have to work with and he was able to not only meet my criteria but give me more than I was More

by Skitzo151
Recommend Dealer
Yes
Employees Worked With
Bernabe Campoz, Jesse Martinez, Benjy Brown
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback!

April 26, 2020

Jose Torres was a great help, came to the dealer stressed out about my car; left happier than ever. Thank you Jose for excellent service. More

by clisignoli1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback and 5 star- rating!

April 25, 2020

Service I used the Lincoln valet service to have the oil changed in my car. It was easy to get it serviced and a loaner was left for me. The convince was gr More

by janhiston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know any names, as I just saw the valets.
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

Hello, we regret to hear you wanted your car washed while it was in for an oil change. If you would like to talk more about this, please give our Service Director, Sean Osborne, a call at 562-405-3570. Thank you.

April 25, 2020

Walked in and was helped right away, not only were they patient in helping me find the right vehicle at the right price but the customer service was great. anthony dornier and Jesse martinez were a great h More

by Lucio93
Recommend Dealer
Yes
Employees Worked With
Anthony Dornier, Jesse Martinez
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback and 5 star- rating, Lucio!

April 24, 2020

Great service and knowledgeable. Very easy to deal with and things went very smooth. Always kept me in the loop with parts and the problem. Will use again More

by surfmore691
Recommend Dealer
Yes
Employees Worked With
Ray Quintero
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback and 5 star- rating!

April 24, 2020

Took to long to service my truck for an oil change and tire rotation. 5 1/2 hrs is to long even with an appointment. More

by Emincha
Recommend Dealer
No
Employees Worked With
Daniel Sanchez
Apr 27, 2020 -

Norm Reeves Ford Superstore responded

Hello Emincha, we are concerned to hear this understand your frustrations. Please give our Service Director, Sean Osborne, a call at 562-405-3570. Thank you.

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