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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

November 17, 2019

Excellent car buying experience. This is our 3rd time purchasing with Norm Reeves. Appreciate the no haggling, just get it done, can do attitude. Thanks Miles and Oscar! More

by tracyandRobert
Recommend Dealer
Yes
Employees Worked With
Miles Phillips, Oscar Vidales
Nov 18, 2019 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5 stars!

November 17, 2019

There was a confusion with charges, but it was quickly resolved after speaking with service people. Usually good service at this location, and car wash! More

by Eloisa Z.
Recommend Dealer
Yes
Employees Worked With
Juan Prado, Tony Ybarra, Sean Osborne
Nov 18, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5-star rating, Eloisa!

November 17, 2019

Jose Torres provided excellent and timely service. He listened and provided updates accordingly. He explained the process thoroughly and kept it simple. Great job Jose! More

by miltoncruz1
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Nov 18, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback, Milton!

November 16, 2019

Rafael in service was great!! He was helpful and responsive and made sure to follow up with me when my vehicle was ready for pick up! More

by chatoandsons
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Nov 18, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback!!

November 16, 2019

Good customer service The ratings are based with good customer service and friendliness. It made my experince wonderful. Thank you, for making us feel welcome. All the sta More

by yadi2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Mendez, Nate De La Trinidad
Nov 18, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5- star rating, Yadi!

November 16, 2019

Jose was helpful, knowledgeable and took great care in making sure our repair experience was painless. He kept us updated throughout the process. thank you! More

by scott
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 18, 2019 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5 stars, Scott!

November 16, 2019

Norm Reeves Ford is a wonderful dealership with outstanding service and great pricing. We have purchased many vehicles from Norm Reeves over the years and will always return! More

by Jay Mortensen
Recommend Dealer
Yes
Employees Worked With
Mike Gilligan, Manny Mendez, Fabby Guerra, Anthony Dornier, Jesse Martinez
Nov 18, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback, Jay!

November 15, 2019

I’m a bit torn with this review because, service has been ok, my service manager was fantastic. I have taken my vehicle in several times recently for the same issue. They could not figure the problem and on More

by sinigal
Recommend Dealer
No
Employees Worked With
Raymond Quintero
Nov 18, 2019 -

Norm Reeves Ford Superstore responded

Hello, we regret to hear this feedback and would like to talk more about this. Please give our Service Director, Sean Osborne, a call at a time that works best for you, 562-405-3570. Thank you.

November 15, 2019

The advisor was nice, polite and fast in getting me checked in when I arrived at the dealer. He is a great asset to your team. More

by MAL
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Nov 18, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and positive feedback, Mal!

November 13, 2019

The service department has always been fair however the wait time to see an advisor is quite long. Working in the business I’m more understanding however the manager should keep the advisors on their toes. More

by Charles Kim
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Nov 13, 2019 -

Norm Reeves Ford Superstore responded

Thank you for the great review about our service department and 5 stars, Charles!

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