Norm Reeves Ford Superstore

Jose Torres provided excellent and timely service. He listened and provided updates accordingly. He explained the process thoroughly and kept it simple. Great job Jose! listened and provided updates accordingly. He explained the process thoroughly and kept it simple. Great job Jose! More

Rafael in service was great!! He was helpful and responsive and made sure to follow up with me when my vehicle was ready for pick up! responsive and made sure to follow up with me when my vehicle was ready for pick up! More

Good customer service The ratings are based with good customer service and friendliness. It made my experince wonderful. Thank you, for making us feel welcome. All the sta The ratings are based with good customer service and friendliness. It made my experince wonderful. Thank you, for making us feel welcome. All the staff's are amazing. More

Jose was helpful, knowledgeable and took great care in making sure our repair experience was painless. He kept us updated throughout the process. thank you! making sure our repair experience was painless. He kept us updated throughout the process. thank you! More

Norm Reeves Ford is a wonderful dealership with outstanding service and great pricing. We have purchased many vehicles from Norm Reeves over the years and will always return! outstanding service and great pricing. We have purchased many vehicles from Norm Reeves over the years and will always return! More

I’m a bit torn with this review because, service has been ok, my service manager was fantastic. I have taken my vehicle in several times recently for the same issue. They could not figure the problem and on ok, my service manager was fantastic. I have taken my vehicle in several times recently for the same issue. They could not figure the problem and on the third visit they realized that what was wrong. It was frustrating that they couldn’t get to the solution sooner, as it was time consuming to keep dropping off and picking up my vehicle and having to get a rental. Raymond that handled the issue for me is absolutely fantastic! I honestly wish I could deal with him all of the time. However, I feel the other service men that lack customer service. On several occasions, when I would walk Into their offices and Raymond wasn’t present no one would greet me. I would stand there for up to 3-5 minutes without so much as a hello. The first time I brushed it off, but I then began paying attention. One in particular is the gentleman that works with Lincoln and sits closest to the guys that work with Ford. It’s disenchanting to witness. Especially when it’s not extremely busy. Raymond has had stellar customer service, and has gone above and beyond. More

The advisor was nice, polite and fast in getting me checked in when I arrived at the dealer. He is a great asset to your team. checked in when I arrived at the dealer. He is a great asset to your team. More

The service department has always been fair however the wait time to see an advisor is quite long. Working in the business I’m more understanding however the manager should keep the advisors on their toes. wait time to see an advisor is quite long. Working in the business I’m more understanding however the manager should keep the advisors on their toes. More

All was good the dealership took good care of my car and performed they duty to perfection no negativity just professional courtesy prompt service every visit performed they duty to perfection no negativity just professional courtesy prompt service every visit More

Great service! If you are looking for a car make sure you get helped by Rafhael. He's not only super helpful but resourceful. As soon as I got to the dealership, I was provided help and in no time I was out get helped by Rafhael. He's not only super helpful but resourceful. As soon as I got to the dealership, I was provided help and in no time I was out of there with my new Ford Fusion. More