Norm Reeves Ford Superstore

Friendly staff and fast service Great staff here. Tony was very helpful. The only negative is 3 days later, I received another brake fault error message after having paid for one Great staff here. Tony was very helpful. The only negative is 3 days later, I received another brake fault error message after having paid for one brake bulb changed. Now the other one is out. More

Great staff easy in and out for sales and service the service was fast and very organized I like the text messages and emails easy to communicate with us c staff easy in and out for sales and service the service was fast and very organized I like the text messages and emails easy to communicate with us customers More

Never disappointed Whenever I leave my car, it always comes back clean and whatever was needed is corrected , The agreed price us usually less than the agreed price Whenever I leave my car, it always comes back clean and whatever was needed is corrected , The agreed price us usually less than the agreed price More

Service Excelent Customer Service, Tony is very friendly and efficient, he has a lot of experience, he knew how to efficiently answer all my questions and he Excelent Customer Service, Tony is very friendly and efficient, he has a lot of experience, he knew how to efficiently answer all my questions and helped me a lot. More

Customer Service Tony Ybarra is hands down the best customer service rep at Norm Reeves Cerritos! His attention to detail and dedication to customer service is without Tony Ybarra is hands down the best customer service rep at Norm Reeves Cerritos! His attention to detail and dedication to customer service is without peer. Congrats NRF on Tony Ybarra, truly and asset to your org!! More

Fast service upon arrival, I noticed a huge line. I thought I wasn’t going to make it to my appointment. Everything went by fast service and friendliness was on po upon arrival, I noticed a huge line. I thought I wasn’t going to make it to my appointment. Everything went by fast service and friendliness was on point. More

Raymond was fantastic to work with! Raymond kept me informed of every step taken and was able to get my vehicle repaired quickly and Raymond was very attentive. Thank you Raymond! Raymond kept me informed of every step taken and was able to get my vehicle repaired quickly and Raymond was very attentive. Thank you Raymond! More

Review for Rafael Gonzales Excellent customer service. Very courteous and helpful. Knows his subject matter very well. highly recommend Rafael. Did excellent follow up with us. Excellent customer service. Very courteous and helpful. Knows his subject matter very well. highly recommend Rafael. Did excellent follow up with us. Was able to provide good direction. More

Oil change This was my first oil change that I had to pay for since purchasing my vehicle. i was very pleased with the service & package I was given. This was my first oil change that I had to pay for since purchasing my vehicle. i was very pleased with the service & package I was given. More

Oil change Had a 8:30 appointment car did not go to service until after 9:00. A lot of cars waiting in the service line. I was told it would take about 2hours.I Had a 8:30 appointment car did not go to service until after 9:00. A lot of cars waiting in the service line. I was told it would take about 2hours.I waited until it was done. I don't think it should take that long to get just a oil change. Thinking I'll take my car to Jeffy Lube next time. More