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Norm Reeves Ford Superstore

Cerritos, CA

4.6
2,168 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,168 Reviews of Norm Reeves Ford Superstore

February 03, 2019

Great service/Great Service Advisor Service advisor was everything you would expect and more from Lincoln. Represented the brand very well. I requested a loaner car at the time a schedul More

by Hahahan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Feb 04, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to give us a 5 star rating and positive review!

February 02, 2019

Unhappy Took too long to get my F150 fixed correctly and I am extremely unhappy with the overall service level and how it was initially communicated to me tha More

by Big D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rafael Gonzalez
Feb 15, 2019 -

Norm Reeves Ford Superstore responded

Hello, we apologize for the miscommunication and inconveniences it may have caused. At your earliest convenience, please give our customer care manager, Lisa, a call at 562-405-3567. We hope to work to resolve this! Thank you

January 27, 2019

Easiest car buying experience I was researching other lots for a used Mercedes and was some what borderline on it. But once I came and looked at it I feel in love. Michael Monji an More

by HannahM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Monji, Manny Jalandoni, Ed Inclan, Bryant Gilligan
Jan 28, 2019 -

Norm Reeves Ford Superstore responded

Thank you for the positive review, we appreciate your feedback! We really appreciate you recommending us!

January 26, 2019

Great service and helpful service advisor Rafael Gonzalez was very helpful and explained everything about what servicing was needed And what service is needed in future Rafael also got infor More

by Jpvz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzalez
Jan 28, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5 star rating! We look forward to doing business with you again in the future!

January 26, 2019

Service Department Went in for my routine service and maintenance... appointment was made online which was fast and efficient. Estimated wait time was accurate, Great o More

by Mustang01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Jan 28, 2019 -

Norm Reeves Ford Superstore responded

Thank you for the 5 stars and awesome review!

January 25, 2019

Evan Saves the day I was quoted a price that was way below my final cost of the work that I had done at Norm Reeves Ford my service writer honored the price of the firs More

by Ucla2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan lebrun
Jan 28, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and we appreciate your feedback! Thanks for the 5 stars!

January 25, 2019

Great service José Torrez from service took care of my car, I was in and out, he set me up with a rental which was excellent, no hassle whatsoever. He made sure my More

by Eddie123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Torrez
Jan 28, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5 star rating!

January 24, 2019

Perfect Tony was great to deal with I will only deal with him if at all possible. He is friendly and keeps me informed of what is going on with my vehicles. More

by Rick Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Jan 28, 2019 -

Norm Reeves Ford Superstore responded

Thanks for the 5 star rating and positive review!

January 24, 2019

Going the Extra Mile Norm Reeves Superstore went the extra mile in trying to fix my F150 navigation module. When the first attempt did not fix the whole problem they quic More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Jan 28, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5 star rating!

January 23, 2019

No no son honesto al vender un vehículo con el precio No son honesto no se lo recomiendo a nadie cuando compras el vehículo te lo venden al doble de lo que lo compraste hay que fijarse bien cuando le toca More

by Mary luz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manny Jalandoni
Jan 24, 2019 -

Norm Reeves Ford Superstore responded

Hello Mary - appreciate you sharing this. We regret to hear about your experience and understand your frustration. We apologize for the miscommunication and inconveniences it may have caused. At your earliest convenience, please give our customer care manager, Lisa, a call at 562-405-3567. We hope to work to resolve this! Thank you. 

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