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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

August 04, 2019

Suspension Issue My experience with Norm Reeves Lincoln was excellent. They painstakingly roadtested my vehicle to duplicate the problem and then were able to ascertai More

by dwood75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott’s Rhoan
Aug 05, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the 5 star- rating and fantastic feedback! We are happy to hear your experience with us was a great one!

July 30, 2019

Oil Change Jose Torres was great. His customer service went above and beyond. Another dealership failed to update my coverage on my vehicle, but he took my wor More

by Douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Jul 30, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and positive feedback, Douglas!! We look forward to seeing you back at our dealership!

July 29, 2019

Customer service was great They were really helpful. The customer service I got was great. They got me in and out really fast.Daniel was great he explained everything More

by caseycastr0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Jul 29, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the 5 star- rating and fantastic feedback, Casey!

July 22, 2019

Great Ford Service I gave a 5 star rating because of the friendliness and professionalism of the Cerritos Ford service department, especially John Rempt, who has always More

by FusionGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rempt, took care of me, and as always, very professional.
Jul 22, 2019 -

Norm Reeves Ford Superstore responded

We appreciate you sharing this great feedback! Thanks for the 5-star rating!

July 21, 2019

Service Everything was ok! The associate was very friendly and helpful! He was able to give me a discount on my works service pack so I got to save! More

by MariaRR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jul 22, 2019 -

Norm Reeves Ford Superstore responded

We appreciate the 5 star- rating and awesome feedback, Maria!

July 18, 2019

Great service Prompt, friendly service. They let you know upfront what the estimate cost will be and call if further work has to be done. I’m a returning customer. More

by Truckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Magana
Jul 18, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5- star rating!

July 17, 2019

Great experience I have been going to Norm Reeves Ford for about 8 years I have been satisfied with service every time my service writer Raymond Quintero is always pro More

by Scooter618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Quintero , Jorge Velazquez
Jul 18, 2019 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback and 5 star- rating, Scooter! Thanks for recommending our dealership!

July 17, 2019

Speedy service Took my car in for an oil change and they got it out on time. They gave me exactly what I asked for. Crazy right! More

by Amb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Amaya, Tony Ybarra
Jul 18, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the 5 star- rating and fantastic feedback, Amb!

July 16, 2019

Best Car Buying Experience We had the best car buying experience at Norm Reeves Ford in Cerritos. From sales to financing, we experienced attentive, professional, and honest int More

by Dodger Blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Oscar Vidales
Jul 16, 2019 -

Norm Reeves Ford Superstore responded

We appreciate the great review and 5 star- rating! We are so happy to hear you had the best car buying experience at our dealership!

July 08, 2019

Explorer XLT lease Excellent service and well informed. I highly recommend David Pulido in sales and Oscar Vidales in finance. Can’t wait to drive my SUV!! Thanks More

by Bubbles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido, Oscar Vidales
Jul 08, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5-star rating!

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