Norm Reeves Ford Superstore

Buyer Beware Avoid Them. I was in need of a car quickly, and was forced to go through a dealership. I found a 2012 Ford Fiesta SE with 89k miles on it for 8800. Avoid Them. I was in need of a car quickly, and was forced to go through a dealership. I found a 2012 Ford Fiesta SE with 89k miles on it for 8800. It was a former rental car and was most likely beat up. During the test drive, the transmission was jerky, as Fiestas have the DCT that was having problems in the fleet, but it was a decent price and I took it. A few days after the purchase, a check engine light came on. Over the next few months the light would periodically clear itself then return, so I eventually contacted the dealer and asked for some help. There were codes for the catalytic converter, MAF, and various other problems, the service department didn't want to help as I was past warranty and did not purchase an extended one, so I was stuck on my own. So far I've spent a few hundred dollars trying to fix these issues, but as a P0420 code has many different causes, it's not a guarantee that a new catalytic converter would fix the issue completely. Sadly, it seems these days that one can't make a profit without screwing somebody else over. I'd advise you to get an extended warranty at a very good cost, or for free, and read the fine print so they can't screw you like they got me. More

We got the exact car we were looking for! The experience at Norm Reeves Ford in Cerritos was exceptional! Our salesman, Christian Gil, was wonderful. He found us the exact Ford Focus Titaniu The experience at Norm Reeves Ford in Cerritos was exceptional! Our salesman, Christian Gil, was wonderful. He found us the exact Ford Focus Titanium that we were looking for, and was able to work with our trade in and created the exact lease contract that we wanted. I have already told friends and family about our wonderful experience at Norm Reeves Ford Cerritos. We love our new car! Thank you for the great customer service! More

Great sales department If you are looking for professionalism, and great inventory go to norm reeves ford of cerritos. My time blew by when I came in to purchase my new car. If you are looking for professionalism, and great inventory go to norm reeves ford of cerritos. My time blew by when I came in to purchase my new car. Luis Torres listened to what i needed and made it simple. I will definetely be back again!! More

Awesome!! This is a great dealership. It was quick and easy! Everyone was so friendly and such a big help. I loved the car that they helped me pick out. It This is a great dealership. It was quick and easy! Everyone was so friendly and such a big help. I loved the car that they helped me pick out. It was the perfect vehicle I was looking for and I'm glad I went to Ford More

Great time at Norm Reeves!! Thanks to my sales guy Antonio who help me get my brand new 2016 Ford Explorer! The process was very easy and simple. I thought that buying a car from Thanks to my sales guy Antonio who help me get my brand new 2016 Ford Explorer! The process was very easy and simple. I thought that buying a car from such a huge store would be a struggle but it was not at all the case. I will recommend this to my friends. Thanks Norm Reeves! More

Happy excellent service! I give this dealership an excellent rating because from the moment I walked in I received excellent service. I felt very welcomed from the salesperson I give this dealership an excellent rating because from the moment I walked in I received excellent service. I felt very welcomed from the salesperson Luis Torres. He was very attentive, friendly, and informative. Every question I had and inquiry I needed, Luis provided it for me. I really appreciate service like this, as it keeps me coming back and sharing it with other family and friends. Thank you! More

Family Car My wife and I went in a few weeks ago and were greeted by Wes Norman. We told him what we were interested in buying and he immediately provided helpfu My wife and I went in a few weeks ago and were greeted by Wes Norman. We told him what we were interested in buying and he immediately provided helpful insight and direction into the family car that would best fit our needs. Wes was extremely professional and knowledgeable. After we decided to go run some numbers on a 2014 Ford Explorer that was certified pre owned we ended up purchasing the car. Our purchase was late at night and after signing for the car we noticed a dent on the left panel that we had missed on the earlier walkthrough. It was significant enough to ask to get it repaired. Wes told us that he would talk to the used car manager John Saunders and explain what happened the following morning. After speaking with John we were told to bring the car back, and after a 10 second inspection by John the dealership took care of the damage and put us in a rental car. Once the car was ready both John and Wes went over the repairs that were made and the car looked great. From start to finish my wife and I experienced true customer satisfaction with this dealership. Wes still communicates with us on a weekly basis making sure that we are happy with the car and that it is driving well. I would highly recommend going through this dealership to buy a car. If you want great customer service I would ask for Wes and if you have an issue with used car that you have purchased from the dealership John is so fast at responding to your questions and takes care of you. Thanks again John and Wes for helping us with our first family car. Derek Wiebe-Bailey More

Excellent customer service Christian Gil made us feel welcomed and we felt like he truly cared for our needs and not just for his sales. His professionalism and caring attitude Christian Gil made us feel welcomed and we felt like he truly cared for our needs and not just for his sales. His professionalism and caring attitude made our experience a memorable one. More

Late Christmas gift I decided to buy myself a new car for Christmas. I had originally planned to look at several cars, but I ended up buying at my first stop. Josh at nor I decided to buy myself a new car for Christmas. I had originally planned to look at several cars, but I ended up buying at my first stop. Josh at norm reeves Ford did such a good job showing me features and benefits of the hybrid Fusion that it was impossible to say no. He gave me a great deal and I am very happy... More