Norm Reeves Ford Superstore

Outstanding Ford has earned themselves a loyal customer!!! I want to give kudos to the entire Cerritos Ford team but specifically the exceptional Jorge Velazquez. Ford has earned themselves a loyal customer!!! I want to give kudos to the entire Cerritos Ford team but specifically the exceptional Jorge Velazquez. Jorge made me feel comfortable from the very first time I stepped into the Ford dealership. I was able to sit down and explain my circumstance to Jorge and we immediately divulged almost 3 different plans that would allow the budget I had set forth to work. Afterwards, Jorge even explained which plan he felt was the better value. Ultimately, I was able to pick up my New Ford Fiesta the same week. And to put the cherry on top. Jorge even emailed us less than 24 hours later to see if I was completely satisfied with my purchase. I should also add that I'm a FIRST TIME CAR BUYER!! :-) More

Memorial Day weekend Came into the store on Memorial Day weekend and Jose approached us when we got there.. He was very professional and he was bilingual and that made us Came into the store on Memorial Day weekend and Jose approached us when we got there.. He was very professional and he was bilingual and that made us feel more comfortable because my mom only spoke Spanish . He showed us a lot of different cars and we ended up liking a used vehicle . Inside getting the numbers he worked with us to get a payment we felt was reasonable and before we knew it we were in finance. The whole thing was a great expirence and we love the car . He listened to our needs and I would recommend anyone to Jose .. He also made sure we wouldn't be there all day and had that in mind and we appriciate that thank you Jose More

New Car I bought a Ford Fusion Hybrid. I had a great experience buying my first new car. Victor was friendly and helpful and he made the experience very eas I bought a Ford Fusion Hybrid. I had a great experience buying my first new car. Victor was friendly and helpful and he made the experience very easy. More

great service by my sales guy nolan! my sales guy Nolan was very attentive, knew a lot about the escape showed me all of my options and was not pushy at all, biggest reason why I bought t my sales guy Nolan was very attentive, knew a lot about the escape showed me all of my options and was not pushy at all, biggest reason why I bought the car from him. thanks Nolan! I'm loving my new car! More

new car I went to Cerritos ford to see a Ford Focus juan was the sales person that help me he was very knowledgeable and helpful and he was not pushy it was b I went to Cerritos ford to see a Ford Focus juan was the sales person that help me he was very knowledgeable and helpful and he was not pushy it was by far the best experience I had in a car dealership thank you juan More

OUTSTANDING! WOW! The guys and gals work with ya. Mike has raised the bar and set a new standard for others to follow. Great team at Cerritos Ford! WOW! The guys and gals work with ya. Mike has raised the bar and set a new standard for others to follow. Great team at Cerritos Ford! More

First time Ford buyer - Amazing experience My wife and were looking for a used Ford Explorer Sport. This is a tough SUV to find. We saw a used one pop up on the Cerritos Ford website and decide My wife and were looking for a used Ford Explorer Sport. This is a tough SUV to find. We saw a used one pop up on the Cerritos Ford website and decided to come by the dealership first thing in the morning to check it out. We had our baby with us as well a tight schedule for work. We were greeted at the door and were immediatly paired up with Gerald Addison to review our needs. My wife was able to feed the baby in the separate childrens room. We told Gerald that we had limited time and knew where the price needed to be for us to make a deal. After a quick test drive and review of the vehicle (Gerald knew everything about the car), we began to discuss pricing. Gerald was very sensitive to our time and very aware that we were a well informed buyer. We started the process, quickly zeroed in on the price and had multiple finanacing options within an hour of us walking in the door. Gerald worked with the Sales manager (great guy - sorry forgot name) to give us a good price for our trade in and to get us the best interest rate. Boom! the Deal was done. Manny was super quick in the final paper work as well. Great job Cerritos Team. The sales experience was awesome. We will recommend our friends to shop at Cerritos first. Jones Family More

Second car from this dealership, for a reason I initially discussed my options over email with Mr. David Ademola, and then had the pleasure of working primarily with Mr. Michael Bednasz once I arr I initially discussed my options over email with Mr. David Ademola, and then had the pleasure of working primarily with Mr. Michael Bednasz once I arrived at the dealership. Mr. Bednasz was very polite, courteous and accommodating. After two test drives and deciding on which vehicle was the right one for me, Mr. Bednasz quickly got the numbers together for the proposed sale. After only minimal back & forth negotiating, we agreed upon a very reasonable price for both my trade-in and the new vehicle. I then dealt with Fabby Guerra for the finance portion of the transaction, which is usually the worst. Thankfully, Ms. Guerra was very professional, thoughtful and concise in our dealings, which was very pleasant. Overall, this purchase from Cerritos Ford was the absolute best experience I've ever had buying and/or selling a vehicle. I would like to thank all three of the employees for their fantastic customer service. My wife and I were very pleased leaving the dealership with my new F-150. - John Rowan More

great service Mr. Pulido as excellent, friendly and thorough in selecting my first pick up truck. I had a great experience at this car dealership in cerritos Mr. Pulido as excellent, friendly and thorough in selecting my first pick up truck. I had a great experience at this car dealership in cerritos More

Maintenance & Service Satisfaction I appreciate the service and professionalism of Eric Foltz and his staff. Whenever I bring my car in, I can trust in the maintenance and service with I appreciate the service and professionalism of Eric Foltz and his staff. Whenever I bring my car in, I can trust in the maintenance and service without concern. Sergio followed up on the status of my car, and called me when it was ready. I have always had 'foreign' cars, but I am really pleased with owning my Lincoln MKX. I LOVE the car, but more satisfied and secure in service and maintenance. Thank you. Sincerely, Rolanda Reese More