Norm Reeves Ford Superstore

I was overwhelmed with the service I received with Cerritos Ford. Everyone there was friendly, efficient, courteous, helpful, etc. My salesman was Michael Bednaesz. Michael was such a nice guy, spen Cerritos Ford. Everyone there was friendly, efficient, courteous, helpful, etc. My salesman was Michael Bednaesz. Michael was such a nice guy, spent a lot of time with me to learn the vehicle inside out. I searched over 30 dealers in my area and at least 3 hours away for exactly what I wanted in this vehicle, no one had everything. I waited over a month hoping one of the dealerships would find one, but didn't. I found the vehicle when I searched farther at Cerritos Ford not realizing it would be over 7 hours drive there. Michael spent so much time on the phone with me talking about the vehicle, before and after the purchase, and for me to be able to get there to get the SUV. I was given food vouchers for a nice meal, and gift certificates for a department store. I flew from Sacramento, CA to Cerritos to buy my 2012 Ford Escape Limited. I drove it home to Antelope, CA the next day, over a 7 hour drive and my SUV handled wonderfully. It was everything I wanted. I am so happy and am showing it off. My family loved it too. Thank you Cerritos Ford, I enjoyed your excellent service. Special Kudos for Michael Bednaesz. More

Since I walked into the dealership everybody was really nice starting with the receptionist. David pulido was the sales rep who helped me and he was really helpfull. He answered all my questions and he was nice starting with the receptionist. David pulido was the sales rep who helped me and he was really helpfull. He answered all my questions and he was very informative. More

After many weeks of working numbers with other dealerships for a 2014 titanium escape, Travis Mallard was able to make it happen with such ease. Things would have been much easier for me if I wou dealerships for a 2014 titanium escape, Travis Mallard was able to make it happen with such ease. Things would have been much easier for me if I would have came here first. If your planning on buying here, ask for Travis. Plus, he really explains how to use the My ford touch very well. Thanks Travis for making it an easy deal! More

I worked with Mike O'Connor to purchase a new Ford F-250 through the AAA Vehicle Buying Program and he helped me to special order one with the features that I need for a work and personal use vehicle. F-250 through the AAA Vehicle Buying Program and he helped me to special order one with the features that I need for a work and personal use vehicle. It was a smooth process, no high pressure and everyone has been very helpful and friendly. More

I will gladly recommend this dealership if you are in the market for a new or used vehicle. My experience in working with David Pulido for our next car has been excellent. His tenacity and follow through is market for a new or used vehicle. My experience in working with David Pulido for our next car has been excellent. His tenacity and follow through is exceptional. There was never a pressure and he has been very helpful throughout the negotiation process. If you are searching for your new or used car in the Internet, get in touch with David Pulido and you will never be sorry. He will go the extra mile in finding you the car that you want even if its not in their stock. More

Our salesman Nolan Dempster was friendly and did not try to push us into a deal, but seemed to be able to answer any questions we had, so we ended up buying a car there which we are very happy with. to push us into a deal, but seemed to be able to answer any questions we had, so we ended up buying a car there which we are very happy with. More

Jose was extremely helpful and I love my new Edge! He made the process so easy and I would for sure tell people to go here! Jose went out of his way to find the color I wanted and everything is perfect! made the process so easy and I would for sure tell people to go here! Jose went out of his way to find the color I wanted and everything is perfect! Thanks Jose! More

This has been the best personal experience in car buying I have ever had. David was very professional and courteous right from the start. We arrived at our appointment time and we were greeted without feeli I have ever had. David was very professional and courteous right from the start. We arrived at our appointment time and we were greeted without feeling any pressure. Our questions were answered very promptly. David was very patient through out the credit qualifying process and made me feel at ease. This was extremely important to me because I have not been able to acquire 0% financing or anything close to it. My credit history made me feel insecure and I felt as though my "dream car" was only a dream. Thanks to David and Cerritos Ford my dream has become reality. I love my new 2013 FORD EDGE SEL. David worked with me to bring my payments within my budget and Fabby was very pleasant and helpful when it came time to fill out the finance paperwork. David helped me sync my phone and set up my account at Sync my ride and even set up my first oil change appointment. I appreciate the attention to detail and commitment to service at Cerritos Ford. Thanks again, Cristina More

Car buying is usually a looong draining experience with alot of bantor & pressure. None of those were a factor on this day. Everything was pleasantly handled with professional ease. I liked the prompt dire alot of bantor & pressure. None of those were a factor on this day. Everything was pleasantly handled with professional ease. I liked the prompt directness of the manager on duty (John Kang) & I appreciated the honesty of my Sales rep (Jonathan Kim) .... if he wasnt sure or didnt know he didnt try to side step the question or take me thru a smoke screen conversation to make himself look knowledgeable by flooding me with unnecessary words & irrelevant conversation. I found Manuel in financing to be the same way getting me in there & out with clean precise information on items needing a signature. My experience was Great ... I never felt that I was being rushed, pressured or that anyone was trying to mislead me in any way.. Thank you More

If it wasn't for this dealership in particular Jorge Velazquez, my Ford loyalty would have ended and Ford family would have jumped ship. I recently went through a horrible ordeal with an F-250 Lemon, on Velazquez, my Ford loyalty would have ended and Ford family would have jumped ship. I recently went through a horrible ordeal with an F-250 Lemon, only after doing research, reviewing consumer ratings and a nudge from my mom did I even fathom an other Ford in or near my drive way. My mom was looking for a small economical vehicle after shopping around we came by Jorge we cross referenced the deal with our Ford guy ( a long time family friend at Villa Ford) and my longtime high school friend( Huntington Ford) they said it was unbeatable. Frank Morales at Villa Ford is an amazing straight shooting guy said go with Jorge he's a good guy. At Huntington Ford it was an ok deal but they attempted a bunch of different sales tactics that I didn't like on my mom that I didn't like and left her stressed. When dealing with Jorge he comported himself in a very nice business manner very honest and very direct no rotating salesmen , just heres what I can do and what I cant. HES THE ONLY AAA CERTIFIED GUY BTW DONT BE FOOLED. Frank at VIlla and Jorge will be the only people we deal with ever again. What surprised me, was that I know for a fact that my settlement money from my lemon with be going to another Ford and Jorge will be the guy I call first without a hesitation and feel absolutely comfortable not shopping around. He was the only individual that didn't keep calling or hassling, JUST THE BARE BONES GOOD DEAL!!!! IF YOU ARE LOOKING TO BUY A FORD AND IN SOCAL GO TO HIM. More