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Norm Reeves Ford Superstore

Cerritos, CA

4.6
2,166 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,166 Reviews of Norm Reeves Ford Superstore

February 01, 2013

GERALD ADDISON WAS AN OUTSTANDING SALESMAN......I WENT IN WITH MY MOM TO LOOK FOR A CAR. WE SEEN WHAT WE WANTED AND WILL BE BACK IN WHEN HER INCOME TAX CHECK COMES....AND WE WILL REQUEST GERALD ADDISON AS OU More

by LADY DAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GERALD ADDISON
Feb 01, 2013 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to leave us this review! Customer service is our top priority and we're glad that Gerald was able to help you find the right vehicle. Please come see us again for any future automotive needs. Also, be sure to check us out on Facebook and Twitter for access to exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

January 13, 2013

I really enjoyed my time here at Cerritos Ford. Victor Ramos helped me find the perfect car I wanted, as well as explaining everything in detail regarding the price and features of the vehicle. Not to men More

by carboy00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Carranza, Victor Ramos
Jan 14, 2013 -

Norm Reeves Ford Superstore responded

On behalf of Victor and the rest of us at Cerritos Ford, we'd like to thank you for your positive feedback. Our team is always striving to do an excellent job helping our customers in any way possible. We're happy to hear that Victor helped show that value to you. Please contact us if we can be of further assistance. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

January 12, 2013

I bought a brand new flex thru Cerritos Ford and I was extremely happy....at first. I have taken the car in at least 10 times within a 2-3 month period for vario. Problems. I have spent so much of my time More

by shellysmithsuckyflex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
the gm & the sales manager
December 16, 2012

My Review of Cerritos Ford Lincoln: Because of my My Review of Cerritos Ford Lincoln: Because of my positive experience with Jorge Velazquer and Manny Jalandoni when I purchased my 2013 Ford Explorer More

by dockay4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Manny Jalandoni
Dec 18, 2012 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to leave us a review, and congratulations on your Ford Explorer! We are committed to going above and beyond to meet our customers' needs, and I'm glad that Jorge and Manny were able to work with you to get everything you needed. Come by and see us again, and be sure to visit us on Facebook and Twitter for access to exclusive content! Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

December 16, 2012

Everyone was very friendly and happy, even with my two little girls running around, singing and playing hide and seek. Nolan and Angie were very helpful and encouraging. I ended up getting exactly what I More

by CarrieZB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nolan Dempster and Angie Marzinke
Dec 18, 2012 -

Norm Reeves Ford Superstore responded

Congratulations on your Escape and thank you for your feedback! We strive to meet the needs of every guest and make every visit as satisfactory as possible, and I'm glad that Nolan and Angie were able to help you find the vehicle you were looking for. We thank you for your business and look forward to seeing you again with any future needs. Be sure to also check us out on Facebook and Twitter for access to exclusive content! Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

December 10, 2012

Victor is really helpful with us when we bought our Ford Focus 2013 last November 30th 201. He knows his job so well, cool and friendly. Great Job Victor! You're the best! :) More

by beverlyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Resendiz
Dec 10, 2012 -

Norm Reeves Ford Superstore responded

Congratulations on your Ford Focus! At Cerritos Ford we strive for 100% customer satisfaction and we are thrilled to know that Victor helped reach that goal with you. We only want the best for our customers and we're glad you had such an enjoyable experience. Please let us know if we can do anything else for you. Don't forget to like us on Facebook and Twitter to see our exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

November 30, 2012

Because of my positive experience with Jorge Velazquer and Nolan Dempster when I purchased my 2013 Ford C-max Hybrid, I am very confident recommending this dealer. Nolan happily accommodated my request fo More

by lcrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Dec 03, 2012 -

Norm Reeves Ford Superstore responded

Thank you so much for taking the time to write this five-star review! We're so glad you find our dealership easy to work with and very customer friendly. Customer service is our number one priority, so it's always a pleasure to hear back from a satisfied guest. If you have any questions or concerns in the future, don't hesitate to contact us at any time. Also, don't forget to follow us on Twitter and like us on Facebook to receive access to exclusive service and parts coupons! Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

November 07, 2012

Jorge Velazquez was the sales person that helped me through the process in getting my new 2013 ford mustang and he was very friendly and helpful. if you need to buy a car or think about buying a new on More

by Ksal1028
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Jorge Velazquez
Nov 08, 2012 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford Mustang! We put a lot of effort into making sure our customers are well taken care of so we are pleased to hear that Jorge made your experience a great one! Please let us know if we can do anything else for you. Be sure to follow us on Facebook and Twitter for hot deals and special offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

September 30, 2012

David Pulido was an awesome sales person in helping me look at the cars i was interested in. He was profesional, courteous, patient with the questions i had, and very freindly. David made my very first ca More

by EL TORO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Pulido
Oct 01, 2012 -

Norm Reeves Ford Superstore responded

Thank you for writing this review! All of us here at Cerritos Ford are always trying to go above and beyond for our customers. We strive to provide all of our guests with a friendly and easy experience. It's great to know our hard work did not go unnoticed. Please let us know if we can help you with anything else. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

September 05, 2012

My wife and I bought 2 cars from Cerritos Ford this past Monday. We were actually only planning on buying 1 car, but the customer service and price that Toai Garcia gave us was outstanding. He helped us o More

by dcdebaca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toai Garcia
Sep 05, 2012 -

Norm Reeves Ford Superstore responded

Thank you for sharing your experience with us! It is an honor to hear that you were so happy with our service that you opted to purchased two vehicles. Customer satisfaction is our number one priority and I'm happy to hear that we've met this goal with you. Enjoy your new vehicles and we look forward to seeing you in the future! Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

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