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Norm Reeves Ford Superstore

Cerritos, CA

4.6
2,171 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,171 Reviews of Norm Reeves Ford Superstore

March 15, 2012

Victor, Victor, Victor--he made our experience wonderful. Because of his above and beyond service, we are now working with him on a 2nd car. More

by kellywigod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Resendiz, Victor Resendiz
Mar 15, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the great review! Victor is a valued member of the team and he will be very pleased to hear that you were so happy with the service in which he's provided you. It is an honor to know that you are planning on returning to purchase another vehicle from our dealership. We sincerely appreciate your loyalty. We look forward to your next visit! Don't forget to check out our Facebook and Twitter pages for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

March 10, 2012

Kathy Bailey was exceptional, outstanding, professional, smart, friendly, very helpful and polite. It was a very good experience buying from this dealer, and of course dealing with Ms. Kathy Bailey and the More

by Rolandpp2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Bailey
Mar 12, 2012 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your feedback! Kathy and Sivi are valued members of the team and they will be very pleased to hear that you were so happy with the service in which they've provided. Congrats on your new truck and please let us know if you have any questions or concerns in the future. We'd be glad to help! Check out our Facebook and Twitter pages for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

February 29, 2012

I purchase a 2011 f150, i always had a chevy but with technology that ford has it made it easier to change sal gonzalez and victor ramos make my purchsse very fast explained all the paper work that i don More

by martinez_j87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sal gonzalez, Sal Gonzalez
Feb 29, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the kind words! Our team strives to ensure a positive experience for every customer and your feedback lets us know that our hard work isn't going unnoticed. Sal and Victor are valued members of the team and they will be happy to hear that you were so pleased with the service in which they've provided you. Congrats on your vehicle and if there is anything we can help you with in the future, please let us know! Don't forget to visit our Facebook and Twitter pages for upcoming offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

February 28, 2012

Having worked at Manhattan Ford for five months in 1992 I thought this was going to be a hard pressure sell and it was instead a very pleasant expierience. More

by johnafields
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Bailey
Feb 29, 2012 -

Norm Reeves Ford Superstore responded

Thank you and congrats on your new car! As a former employee of a Ford dealership, I can imagine that you would be extra critical of your experience here. The fact that you were so pleased with the service in which you received is a great honor. Thank you for your business and please let us know if we can help you with anything in the future! Don't forget to visit our Facebook and Twitter pages for upcoming specials. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

February 28, 2012

I purchase my 2012 Ford Explorer from Cerritos Ford and the process was not bad at all.It usually take hours but I was in an out in no time thanks to the help of miles Phillips. More

by Shewasrightagain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miles Phillips, Miles Phillips
Feb 29, 2012 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share such positive feedback! Customer service is a top priority for our entire team and it is great to know that we've met this goal with you. Congrats on your new Explorer and please let us know if you have any questions or concerns in the future. We'd be happy to help! Check out our Facebook and Twitter pages for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

February 21, 2012

Love my 2012 Focus Manny made this purchase quick, easy and most of all fit my budget!!!. Will definitely come back for my next vehicle. More

by irra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny J, Manny Jalandoni
Feb 21, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the great review! Manny is a valued member of the team and he never disappoints. It is encouraging to hear that you've had such a great experience at our dealership and an honor to know that you'll be visiting us again in the future. We look forward to seeing you again! Please let us know if you have any questions or concerns with your new Focus. Don't forget to check out our Facebook and Twitter pages for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

January 31, 2012

I purchase a 2012 focus people there are very friendly , professional. Excellent experience my brother is going next week to buy a truck I know they will treat him like they did me More

by dinabanuelos1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sal gonzalez, Sal Gonzalez
Feb 01, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and congrats on your new Focus! It is great to hear that you were so pleased with your experience here. Customer service is a top priority and I am happy to know that we've met that goal with you. We look forward to helping your brother find the perfect truck next week and please let us know if we can help you with anything else in the future. Be sure to visit our Facebook and Twitter pages for upcoming specials and offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

January 30, 2012

I am very satisfied with the service i received from Kathy Jo Bailey, Frotino Milian and John ? They were all very helpfull and did everything it took on there hands to assist me with what ever was the More

by Claritza89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Jo Bailey
Jan 31, 2012 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share such positive feedback! I'm very pleased to hear that our team was so helpful to you and that you were so satisfied with the service in which you received. That is our goal for each and every customer. Congratulations on your new Escape and please let us know if you have any questions or concerns about it in the future! Also, be sure to visit our Facebook and Twitter pages for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

January 29, 2012

A big thank you for the professional, straight forward treatment I received from my Internet Fleet person Kathy Bailey. She made the deal quick and easy with no grief. I would send my friends and family More

by dpercelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Bailey
Jan 30, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback and congrats on your new car! Kathy is a valued member of our team and we can always count on her to ensure an excellent experience for our customers. It is an honor to know that you are willing to refer us to your friends and family. We look forward to seeing you in the future! Don't forget to follow us on Twitter and Facebook for exclusive deals. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

January 29, 2012

Mike and Manuel helped me finance a great new car at the price I wanted. The dealership was clean, well-organized, and clearly well-managed, and I really couldn't have asked for a better sales experience. More

by oqm4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Conor and Manuel Mendez , Mike O'Connor
Jan 30, 2012 -

Norm Reeves Ford Superstore responded

Congratulations on your new car! Your feedback is appreciated and your kind words mean a lot to us. It is great to know that you've noticed our hard work and dedication. Mike and Manuel will be glad to hear that they have helped make your experience here a pleasure. Please let us know if you have any questions or concerns with your new car at any time in the future. Check out our Twitter and Facebook pages to take advantage of our special offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

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