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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

July 12, 2022

I’m very satisfying to get my budget car and that sales person Daniel is very nice and professional assist. More

by Guo Jiang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rosales, Daniel Rosales
Jul 13, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

July 11, 2022

Outstanding Saleman, Samir! He got us what we wanted! Happy, happy we are! Highly Recommended! More

by davidesweat1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Rolon
Jul 11, 2022 -

Norm Reeves Ford Superstore responded

We are so pleased to hear you had an excellent experience with our team, David! We appreciate the amazing rating, and we hope to see you again.

July 10, 2022

The service advisor was friendly and professional. He provided me with updates and I got my card back earlier than promised. The waiting area was clean and inviting. More

by CSV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Jul 11, 2022 -

Norm Reeves Ford Superstore responded

Your wonderful feedback and rating mean a lot to us, and we look forward to your next visit! Take care!

July 10, 2022

Rafael and service team did good job inspite very busy morning. I had 50k check and service and car runs as new. The detail work done is superb. More

by Rayjanapati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael , Rafael Gonzales
Jul 11, 2022 -

Norm Reeves Ford Superstore responded

We’re so happy our team could be of service and provide a 5-star experience. Thank you for sharing. Until next time, take care!

July 09, 2022

Ivan Cruz was very knowledgeable and provided me the best customer service. Also his timeframe for my car to be serviced was promised in timely manner. I will return to this location in the future for any qu More

by cdthomas1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Jul 11, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave us this feedback. We're thrilled to hear that Ivan provided amazing customer service. If you ever need anything else from us, please feel free to give us a call or stop by. See you next time!

July 09, 2022

Great job service advisor Robyn was excellent. 60,000 mile service was taken care of fast as well as a seat belt recall. More

by Lreta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Robyn Devis
Jul 11, 2022 -

Norm Reeves Ford Superstore responded

We are so pleased to hear you had an excellent experience with our team. We appreciate the amazing rating, and we hope to see you again.

July 09, 2022

I had an appointment and even though I got there on time I had to wait for 50 mins before someone can come help me check in, it was an scheduled service and a fix for a recall issue, I had to leave my car f More

by Teco
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robyn Devis
Jul 11, 2022 -

Norm Reeves Ford Superstore responded

Hello, we sincerely apologize for the length of your wait. We realize your time is valuable and it is our goal to provide you with prompt, reliable service during your visit to Norm Reeves Ford. It is concerning to read this feedback, and we would like the opportunity to address your concerns at your earliest convenience. If you’re willing, please reach out to our Service Director, Danielle Juarez, at 562-405-3550. Thank you.

July 06, 2022

Bought my car in 2013 and they are always very helpful! Service oriented and polite More

by sasha1433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
Jul 07, 2022 -

Norm Reeves Ford Superstore responded

Thanks so much for the great rating and review, Sasha! We're happy you had a great service visit to Norm Reeves Ford.

June 29, 2022

Had appt. Waited 25 mins to be taken care of. Long line of cars. Once I was seen things were great, done in three hours as promised More

by Picky
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jun 30, 2022 -

Norm Reeves Ford Superstore responded

Picky, we are glad to hear about your positive experience with our service department. We appreciate your review and hope to see you again!

June 27, 2022

George Contakos is the best ! He helped me order my car and monitored it through the whole process. He’s the best car salesman I have ever dealt with. More

by JC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Contakos , Isaiah Valencia
Jun 27, 2022 -

Norm Reeves Ford Superstore responded

JC, we are so pleased to hear you had an excellent experience with George. We appreciate the amazing rating and we hope to see you again. Congrats and enjoy your new ride!

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