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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

June 26, 2022

Pros: My service provider Mike Mosley was very nice and professional. My car got almost everything fixed and is running great. Mike was very up front, informative and he kept me up to date on my car. There More

by Mells89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Mosley
Jun 27, 2022 -

Norm Reeves Ford Superstore responded

Hello. Thank you so much for taking the time to share your experience. We are very happy to hear that Mike was able to go above and beyond to ensure you were up to date on your car’s status. We are disappointed to hear that you were not satisfied with your past experience. We want to assure you that we care about the experience that we provide for our customers at Norm Reeves Ford, and we are very concerned by your feedback. If you wish to discuss this further, please contact our Service Director, Danielle Juarez, at 562-405-3550. Thank you.

June 26, 2022

They fixed my car issue. They kept me informed throughout. Great customer service. I would definitely recommend them. More

by Roxannejustiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Jun 27, 2022 -

Norm Reeves Ford Superstore responded

Roxanne, it's so great to hear you had a great experience with our team during your visit. We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else.

June 24, 2022

Service Tech Tony Ybarra Excellent Service very clear work, ensures complete understanding.and professional attitude More

by NellieFlowers4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Jun 24, 2022 -

Norm Reeves Ford Superstore responded

We are happy to hear that Tony delivered such efficient, top-notch service! Thank you for choosing Norm Reeves Ford and for sharing your recommendation of our work. See you next time, Nellie!

June 24, 2022

Kia is the best knowledgeable helped me out to choose the best vehicle ,Akay got me the best deal ever thanks a lot More

by Omar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Akay , kia
Jun 27, 2022 -

Norm Reeves Ford Superstore responded

Omar, we are so glad to hear that Akay and Kia could help make your car-buying experience at Norm Reeves Ford a 5-star one. Thanks so much for coming by, and congrats on your purchase!

June 19, 2022

The repair was done very quickly and nicely within a day. I had two recalls. Thanks. More

by toomuchless
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Jun 21, 2022 -

Norm Reeves Ford Superstore responded

You're very welcome! We're glad we could be of service!

June 19, 2022

I would not take my car anywhere else but Norm Reeves Ford in Cerritos. They will do anything and everything to find the source of a problem with your car. Also they are quick in getting your vehicle ba More

by Bubbagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Jun 21, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the awesome review! We work hard to meet the expectations of our customers and provide memorable experiences every time they visit us. We're humbled to hear that is the case for you. See you next time!

June 17, 2022

We visited on a whim and were pleasantly surprised by the 2022 expedition timberline! Beautiful vehicle! Mo Moham Was a breathe of fresh air! Young witty and motivated! Great experience! More

by Hliatrisl2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Moham, John Kang, George Contakos
Jun 21, 2022 -

Norm Reeves Ford Superstore responded

It's a thrill to hear you had a great car-buying experience at Norm Reeves Ford! We're so happy we could help you, and we encourage you to reach out to us with any questions you may have.

June 17, 2022

George Contakos was great! The entire process from beginning to end was stress free smooth. Also, a thank you to Karla Velazquez for taking my order and providing great status. More

by Lovemycoffee09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Velazquez, Manny Mendez, George Contakos
Jun 17, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the awesome review! We work hard to meet the expectations of our customers and provide memorable experiences.

June 15, 2022

Mike from the service department was excellent. I had an appointment to drop off my Navigator and had been waiting awhile. Mike stepped in while the Lincoln service advisor was preoccupied with som More

by jmxxiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 16, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

June 15, 2022

Rafael was very communicative and very prompt and give me the information that I needed and the repair completed on my vehicle along with providing me with additional information on some concerns I had. More

by Ruben Mora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Jun 16, 2022 -

Norm Reeves Ford Superstore responded

Ruben, we're so happy to hear that Rafael could make your experience so peasant! Thanks for choosing Norm Reeves Ford!

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