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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,226 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,226 Reviews of Norm Reeves Ford Superstore

December 01, 2021

They were conscientious about making sure I was taken care of of , good job.I Would go back More

by Jon G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Dec 02, 2021 -

Norm Reeves Ford Superstore responded

Happy to hear it, Jon. Look forward to working with you again someday!

November 30, 2021

Enrique, thank you very much for helping me pick my dream car. Thank you for taking the time for explaining and breaking everything down for me! I’ll definitely be coming back to you when I need a new car! More

by Sofialola2388
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Covarrubias
Dec 02, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your dream car, Sofia! We appreciate the awesome feedback and hope we can be of assistance to you again. Have a great day!

November 29, 2021

Experience was very pleasant, Robyn was amazing! Great to work with! I'll definitely return just because oh how nice and helpful she was! More

by sarinmay1095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn, Robyn Devis
Nov 30, 2021 -

Norm Reeves Ford Superstore responded

That's wonderful to hear! We are very happy to hear you had a fantastic time working with Robyn and can't wait to see you again!

November 29, 2021

En mi última visita tuve una agradable atención, rápido y con muy buena calidad y calidez que me atendieron estoy contenta porque me dieron un muy buen servicio. More

by Claudia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis, Robyn Devis
Nov 30, 2021 -

Norm Reeves Ford Superstore responded

Gracias por la calificación y revisión de cinco estrellas. ¡Qué tengas un lindo día!

November 29, 2021

One of the best experiences I’ve had.David the salesman One of the best experiences I’ve had. David the salesman was real helpful and friendly Benji in Finance was also real descriptive with the deal and More

by brandonmartinez735
Recommend Dealer
Yes
Employees Worked With
David Pulido, Benjy Brown
Nov 30, 2021 -

Norm Reeves Ford Superstore responded

Your satisfaction means a lot to us, Brandon! Thank you for sharing your experience and congrats on your new car!

November 26, 2021

Robyn Devi’s was extremely professional and helpful managing my service on my car. She provided timely updates and was able to have my car ready quickly. She contacted me before I needed to ask…I look More

by joan.ramos5876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis, Robyn Devis
Nov 30, 2021 -

Norm Reeves Ford Superstore responded

Hi Joan, thanks for the positive feedback on your service visit! If you need anything else, please don't hesitate to reach out to us!

November 23, 2021

Enrique and the staff was really friendly. Enrique did his job to the best of his ability to ensure I got the prices I needed at the rates I requested. The selection process was very easy due to the selec More

by Manny Mota
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Covarrubias
Nov 23, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new vehicle, Manny! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

November 22, 2021

Mike O’Connor was truly amazing. He was so patient and kind. Did everything to get me in the car I wanted. Truly amazing service More

by Ejtc2331
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor, Ed Inclan, John Kang
Nov 23, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy.

November 22, 2021

There’s apparently two sticker prices on the car, one is the one that takes up the whole window and one In smaller print that’s the size of a pamphlet. The pamphlet sized one has ridiculous markup prices. D More

by Jadestoneamber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Benjy Brown
Nov 23, 2021 -

Norm Reeves Ford Superstore responded

Hi Amber. We understand your concerns and apologize for any inconvenience or issues that have resulted from your purchase. Thank you for taking the time to share your experience. If you are interested in discussing this with us further, feel free to reach out to our General Manager, Mike Gilligan, at 562-405-3530.

November 21, 2021

We were greeted right away when we drove into dealership but not in a pushy way! Wilfredo was so nice & helpful & gave us space to look around! More

by Laurianolarry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilfredo Avalos ( loved him!), Artie Amaya, Fabby Guerra, Joseph Calderon
Nov 23, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit. Hope we'll see you again someday!

Nov 23, 2021 -

Laurianolarry responded

I’ll be back soon when my bronco comes in

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