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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,226 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,226 Reviews of Norm Reeves Ford Superstore

December 03, 2021

Robyn was professional and clear on the status of my 2014 Explorer. The facility is nice and the service was great. More

by cfh7638
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis, Robyn Devis
Dec 08, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

December 03, 2021

Robyn Devis was a very helpful, effective and pleasant representative. She assisted in getting my car serviced on November 20th. She has gone out of her way to help solve an issue that I’ve been trying to More

by NancyM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis, Robyn Devis
Dec 03, 2021 -

Norm Reeves Ford Superstore responded

Nancy, we can't thank you enough for taking the time to share this wonderful feedback on Robyn and your service experience. We hope to see you again. Have a wonderful day!

December 03, 2021

They have always done a great on my truck and have been on top of my scheduled maintenance More

by Tp1rcg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra, Daniel Sanchez
Dec 08, 2021 -

Norm Reeves Ford Superstore responded

Thank you so much for the 5-star review!

December 03, 2021

The customer service was excellent. Daniel Sanchez he is awesome and always helps me and answer all my questions. More

by Ayanna Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Dec 08, 2021 -

Norm Reeves Ford Superstore responded

Hi Ayanna, we appreciate the wonderful feedback and rating!

December 02, 2021

Great service from everyone. Was able to get car done despite holidays closure. Great job. More

by Lgmiller101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raphael
Dec 02, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the great review and rating, thank you!

December 01, 2021

The service at Norm Reeves Ford was great, Enrique Covarrubias” attention was very professional and kind. We are happy with his service and we will recommend him. More

by xiomaravarela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Covarrubias
Dec 02, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the wonderful review and feedback on our team here at Norm Reeves Ford!

December 01, 2021

The dealership was prompt and address my concerns. When the car was finish I received a call to let me know what had been done and received a car wash for the holiday weekend. More

by dinners.bloater-03
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Dec 02, 2021 -

Norm Reeves Ford Superstore responded

We are so pleased to hear you had an excellent experience with our team. We appreciate the amazing rating and we hope to see you again.

December 01, 2021

They took care of my issue professionally even though it was diagnosed at a different dealer. More

by Goro96
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Dec 02, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

December 01, 2021

Helpful and respectful. Take the time to see what service need to be done to your vehicle. More

by Hectoer19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn , Robyn Devis
Dec 02, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

December 01, 2021

Excellent Customer Service, Representative Service, Tech Services etc. They are very Kind, knowledgeable and Efficient! In addition to this, they are in constant communication with you regarding updates! More

by daphne.pleasant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Dec 02, 2021 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave us this feedback, Daphne. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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