Back

Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

Directions

By Type

2,230 Reviews of Norm Reeves Ford Superstore

September 24, 2021

I went for an oil change and told them I needed to b out by a certain time and I was More

by Wlovato100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raphael in service dept
Sep 24, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

September 24, 2021

Car has been there almost 2 months."Still waiting for Car has been there almost 2 months. "Still waiting for parts"????? The car is only 4 years old. More

by DOCTOR
Friendliness
Recommend Dealer
No
Employees Worked With
Tim O'Neil
Sep 28, 2021 -

Norm Reeves Ford Superstore responded

Hello. We understand how frustrating it can be to have your car in the shop longer than anticipated. Our team will be ready to work on your vehicle as soon as the parts come in. Please feel free to reach out to our Service Director, Sean Osborne, at 562-405-3580 with any questions.

September 23, 2021

Once I reached the service advisor, he was very informative, and thorough in his explanation of what was needed and how long it would take. He kept me advised on the status of the vehicle and follo More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Sep 24, 2021 -

Norm Reeves Ford Superstore responded

Thanks for taking a moment and sharing your positive experience with our service advisor!

September 22, 2021

Friendly staff. Great with people. Joseph spoke to me as a person not as wife. More

by Mariebee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Manny Mendez, Joseph Calderon
Sep 22, 2021 -

Mariebee responded

All good. The overall experience was wonderful.

September 22, 2021

Thanks George, this was a peaceful and joyous purchase. I hope to see you for future purchases. More

by cburrus1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales, George Contakos
Sep 23, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your purchase! We hope you're enjoying your new ride!

September 22, 2021

Isaiah Valencia was my sales associate and he was very nice and patient. My the whole experience very enjoyable. More

by Reshayg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabby Guerra, Isaiah Valencia
Sep 23, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

September 21, 2021

Great service. Josh understood our needs for the vehicle and the team worked on getting a price we felt comfortable with. It was a good family experience shopping for upgrade. More

by Rayp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

September 20, 2021

I have bought several cars from this dealership. Neri has always had great customer service and the dealership has a great selection and prices. I look forward to using them in the future and will pass the W More

by M.nio1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neri Ellis
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

We love hearing from our returning customers, and we appreciate you taking the time to leave us this 5-star review. Until next time, take care!

September 19, 2021

Recent service check-in done by a most knowledgable, patient, & thorough Ford employee. Occasional repairs can be costly but overall excellent & recently more improved service. More

by Interpofile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember new employee’s name.
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

September 19, 2021

Very good service , they are doing great, I am appreciate it,I will recommend to my friends. More

by Gigi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco bretado
Sep 21, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive rating and review, Gigi! Happy we could help!

...
59
...