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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

March 14, 2021

Great guy helpful all questions we ask he gave us straight answer went for oil change tire rotation and breaks he got it take care More

by Hurtado ju1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Mar 15, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star review on your service visit. We hope we'll be of assistance to you again. Cheers!

March 14, 2021

My salesman Carlos was excellent and patient as we looked at several options that might fit my needs. Really appreciated his knowledge and patience he showed. More

by Mtghiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
Mar 15, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the great feedback, and we appreciate the excellent rating!

March 13, 2021

Neri is a fantastic person and salesman. He looked all over SoCal to find the car we wanted. 100% recommend him if looking for a Ford. Thank you Neri Ellis! More

by Dthrash66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido, Neri Ellis
Mar 15, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the fantastic review and rating! We do our best to provide the best service to our customers, and it's great to hear that Neri helped you find the car you wanted. We hope you're enjoying it. Congrats!

March 12, 2021

The service was good, except the tire symbol still comes on when I start the car. I sent a text to Jose Torres explaining the concern but no response. That's my issue regarding the service. More

by Evangeline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Mar 15, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the excellent rating, Evangeline. Please don't hesitate to call if we can help address any concerns. Have a great day!

March 10, 2021

The staff here at Ford/Lincoln In Cerritos have to right mix of being extremely helpful, friendly, professional & attentive without being pushy. It is so refreshing to experience this level of professionali More

by robinconlon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Mar 10, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the glowing review, Robin! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else.

March 09, 2021

Kept me informed throughout the ordering and delivery process. Paperwork process was quick and truck delivery was done in a safe manner. I felt safe doing business Norm Reeves Ford More

by Jasonabrego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Jeremy Darrow
Mar 09, 2021 -

Norm Reeves Ford Superstore responded

We really appreciate the great feedback on your sales experience, Jason! We strive to provide a safe and comfortable space for our customers, and we thank you for sharing. Take care and enjoy your new ride!

March 09, 2021

Great customer service and the process was handled quickly. I will definitely go back for future purchases and new car sales. Very professional operation. Satisfied customer More

by epetty
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benjy Brown
Mar 09, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Take care and congrats!

March 08, 2021

I came here to buy my first Ford SUV. My sales person David was nice. He made sure that we were on the same page the whole time and never surprised me. Great experience. I'd recommend this place! More

by Hernaeli984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Mar 08, 2021 -

Norm Reeves Ford Superstore responded

Congrats on the Ford SUV! We love hearing from our customers about their car buying experience, thank you for sharing. Take care and enjoy!

March 05, 2021

Sean and his staff are awesome. They go above and beyond to make sure my car gets all the attention to detail it needs during my service. This was especially the case when they took our complaint seriously More

by bsp911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Osborne
Mar 05, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

March 04, 2021

Highly recommend Jason Great service and very helpful will definitely be back for my next vehicle don’t hesitate to come here and buy your next vehicle ask for jason More

by Armando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paez
Mar 04, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating, Armando! We strive to provide the best customer service to everyone who visits us. Take care!

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