Norm Reeves Ford Superstore

I am only giving the Dealer a 4. My customer service rep, Jose Torres, was great and I gave him a 5. But the Dealer needs to know that I waited 45 minutes from my appointment time to be seen. Then whe rep, Jose Torres, was great and I gave him a 5. But the Dealer needs to know that I waited 45 minutes from my appointment time to be seen. Then when I was checking out, someone went to get my car for me and they never told me where it was. I stood waiting for it for 10-15 minutes when I finally saw my car down the driveway. I went to the car and my keys were in it, plastic was still on the seat, paper on floor on driver side and work order still in the car. I thought that was terrible to not bring me the keys or tell me where my car was. I left. More

Daniel Sanchez was great to work with. There were a couple issues with my service visit that he took care of for me without making it an ordeal. Thank you for taking care of your customer. couple issues with my service visit that he took care of for me without making it an ordeal. Thank you for taking care of your customer. More

Excellent customer service! Listened to what I wanted and was able to make a deal without being pushy. I am completely satisfied with my experience at Norms and would recommend anyone to purchase from them! was able to make a deal without being pushy. I am completely satisfied with my experience at Norms and would recommend anyone to purchase from them! More

I had a great experience getting my car serviced at Norm Reeves Ford! It was easy to get an appointment and the service was excellent! Very friendly service, and very professional work! Jose was very helpf Reeves Ford! It was easy to get an appointment and the service was excellent! Very friendly service, and very professional work! Jose was very helpful. More

I had a very pleasant experience. David Pulido was very knowledgeable and caring. I’m 100% very pleased with my service and I will make sure to recommend your dealership to family and friends. knowledgeable and caring. I’m 100% very pleased with my service and I will make sure to recommend your dealership to family and friends. More

Good service I was help by David pulido nice guy he help me buy my lease Ford financing was easy they let me get the car I wanted thank you. me buy my lease Ford financing was easy they let me get the car I wanted thank you. More

With the covid situation, I felt very comfortable having my vehicle service at Ford in Cerritos and Tony Ybarra took care of my vehicle situation, outstanding my vehicle service at Ford in Cerritos and Tony Ybarra took care of my vehicle situation, outstanding More

George and Benji where Friendly, informative, professional and most importantly honest. The vehicle was ready when we got there. The whole process took 2 hours. professional and most importantly honest. The vehicle was ready when we got there. The whole process took 2 hours. More

Let me say Manny got me the new 2020 suv edge I wanted Let me say Manny got me the new 2020 suv edge I wanted and made it happened. Amazing customer service with great knowledge. great price. Let me say Manny got me the new 2020 suv edge I wanted and made it happened. Amazing customer service with great knowledge. great price. More

Great customer service and workmanship. Tony was helpful and knowledgeable. Vehicle was ready when promised. Also set up appointment for a recall issue Will definitely return. Thank you and knowledgeable. Vehicle was ready when promised. Also set up appointment for a recall issue Will definitely return. Thank you More