Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Norm Reeves Genesis of Cerritos - Service Center

Cerritos, CA

4.7
218 Reviews
Call Service Center (562) 561-2242

218 Reviews of Norm Reeves Genesis of Cerritos - Service Center

Sort by
May 08, 2024

RvProfessional and on time services. My experience so far has been satisfactory. I have service on Saturdays. More

by Les Friend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you're satisfied with our service. Your support means the world to us!

Helpful
May 07, 2024

thery are so kind and checking me all the time. but i can’t find the loan a car and valet service on the website. sometimes i need it. please check~ More

by JUNGHEE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
im forget name
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We apologize for any inconvenience. Our team is constantly updating our website, and we'll ensure the loaner car and valet service information is readily available for your convenience.

Helpful
May 07, 2024

Amazing customer service. Kyle provided great service and was very attentive and provided detailed information based on my questions. More

by Dportillo526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Kyle provided you with exceptional service. We strive to deliver nothing less than the best to all our customers.

Helpful
May 07, 2024

Went with a car issue. Which has nothing to do with thd people who work there. But they took care of me. As always. It is always a painless, smooth experience there. More

by rafael mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're glad we could assist you with your car issue and make your experience painless and smooth. We appreciate your continued trust in us!

Helpful
May 07, 2024

$450 for an oil change and tire rotation is way too high. Oil change for synthetic should be $120 and 50 for tire rotation. More

by Tankmkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback. We strive to provide premium service using top-quality materials and trained technicians. We'll certainly take your input into consideration to ensure we're offering competitive pricing while maintaining our high standards. To discuss this further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

Helpful
May 02, 2024

Everyone working was very friendly and the service was quick with no wait. The waiting room was very clean and there were drinks and snacks available at night so waiting wasn't inconvenient. More

by monicayu58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Woo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Norm Reeves Genesis of Cerritos responded

Your 5-star rating brightened our day! We're grateful for your support and can't wait to welcome you back for another exceptional experience.

Helpful
May 01, 2024

2nd time the dealer didn't provide the estimates for repairs that I ask for. More

by Dadel004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
May 03, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Vito and Nate provided you with exceptional service. We appreciate your recommendation and look forward to serving you again in the future!

Helpful
April 30, 2024

Great interaction and experience with Isaac who got the anomaly resolved in a very timely and professional manner. More

by rahil.bhorania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Isaac provided you with timely and professional service. We appreciate your feedback and look forward to serving you again in the future.

Helpful
April 30, 2024

Great service and very communicative. Helpful staff, answering all questions and all concerns. Thank you More

by greatbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear about your positive experience and are always here to help with any questions or concerns you may have. Drive safely!

Helpful
April 29, 2024

Mary is the best. Always provides outstanding service. I would recommend her to anyone who services their car at this dealership. Thank you Mary More

by Liraalyssa03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! Mary truly is exceptional, and we're grateful for your recommendation. We're here for all your car service needs whenever you need us.

Helpful
1
2
...
22