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Norm Reeves Genesis of Cerritos - Service Center

Cerritos, CA

4.7
242 Reviews
Call Service Center (562) 561-2242

242 Reviews of Norm Reeves Genesis of Cerritos - Service Center

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December 02, 2023

Mariela is kind and understanding. She takes the time to listen to my concerns and makes sure to remedy the situation in a timely manner. More

by cbtphoto19
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words, we truly appreciate your feedback! We're delighted to have been of help and look forward to continuing to provide excellent service.

Helpful
December 02, 2023

Friendly, efficient, customer service orientated All staff is friendly, but Kyle is my go to guy. Love him ! More

by webster3eee
Recommend Dealer
Yes
Employees Worked With
Kyle P
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear Kyle provided you with top-notch service. We'll be sure to pass along your appreciation to him. See you on your next visit!

Helpful
December 01, 2023

They are always so polite and respectful. They also have good attitude and character. They do there best to help assist. More

by Eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Your support means a lot to us!

Helpful
December 01, 2023

Very Professional and prompt. It's like a 1 stop shop with Maria taking care of all what's needed and beyond More

by mhailoreto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Dec 01, 2023 -

mhailoreto responded

Very Satisfied with the service i got. Worrh the change of dealership for services.. farther away from me but Extremely satisfied with the service and care i got from Maria

Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Maria provided exceptional service. We're here to go above and beyond for our customers, and we appreciate your support!

Helpful
November 30, 2023

Good service overall. Overall dealership was a friendly and did the job required. Mary was friendly with good communication on status updates on everything. Keeping me inf More

by KENNETHYKYI
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
Report | Print
Dec 01, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Mary provided you with excellent communication and service. We appreciate your business and look forward to serving you again in the future.

Helpful
November 29, 2023

Mary is always super helpful, very friendly! Genesis provides a high end and VIP experience at their dealership, customer service is great. More

by Tamra.Tejada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

Great to hear this review, Tamra! We'll let Mary know and thank you so much for your loyalty and positive feedback.

Helpful
November 28, 2023

Very good and comprehensive I'm so happy to have been helped by the staff there and I will refer them more customers More

by geraldobascombe
Recommend Dealer
Yes
Employees Worked With
Multiple people Alex?
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Nov 28, 2023 -

Norm Reeves Genesis of Cerritos responded

We're pleased that your service experience was satisfying, Geraldo! Thank you, and we appreciate the five stars as well as the customer recommendations.

Helpful
November 28, 2023

Appreciate communications regarding time to arrive with loaner car, arrival of my car at dealership, and timing of return of my car to home More

by Skatescore
Recommend Dealer
Yes
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Helpful
November 28, 2023

Fast, attentive service. Frequent updates Service rep explained what the issue was clearly and provided details of what was fixed More

by Duyvu81293
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
Report | Print
Nov 28, 2023 -

Norm Reeves Genesis of Cerritos responded

We're happy that you had such a fantastic experience when visiting us for service, Duyvu81293. Thanks for the five stars, and we look forward to seeing you in the future.

Helpful
November 28, 2023

My experience with Norm Reeves has been amazing They are very nice and professional I would recommend them More

by Sday365
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
Report | Print
Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

That's so great to hear, Sday365! We're happy when we hear that we've satisfied a customer with our service. Thanks so much!

Helpful
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