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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,370 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,370 reviews

April 08, 2026

Michael was friendly and knowledgeable. He explained every step to me. Everyone I encountered was kind. More

by Leigh Anne
Recommend Dealer
Yes
Employees Worked With
Michael Porter
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Apr 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Leigh Anne. Michael turned your visit into a casual Q&A sesh, and he seems to have explained everything perfectly. Customers need to be kept in the loop, so it's good to know you were. Thank you!

April 08, 2026

First time having my Honda CR V serviced. Had a great experience, especially with Joseph Vargas. He explained what was needed so I could understand. It’s good to be back with Honda! More

by fmhesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Joesph Vargas
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Apr 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

There’s something nice about getting back into a rhythm that just feels right. Joseph made sure everything was explained clearly and easy to follow, so you knew exactly what your CR-V needed without any confusion. We’re glad your first visit back felt like a great one. Welcome back to the groove!

April 07, 2026

Very customer focused and knowledgeable Experience better than previous as not there for hours!!! Good More

by cjb0813
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meysam Kaed
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Apr 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Now that’s how a visit should feel: focused, knowledgeable, and respectful of your time. Getting what you need without spending hours waiting around makes all the difference. We’re glad this experience was a step up and felt like time well spent!

April 07, 2026

Spent zero time with me any question I had was annoying them Never go back More

by STACYEWART
Recommend Dealer
No
Employees Worked With
The service dept everyone I interacted with was rude and unhelpful
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Apr 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Stacy. We're sorry to hear that you didn't receive the assistance you needed during your recent visit. We'd like to speak to you about what happened and how we can deliver a better experience next time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

April 07, 2026

Great , quick and efficient Came in and it was done before my next appointment got in and out in a Saturday very efficient More

by Iveegomez
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Apr 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You came in with a schedule, and the team made sure you stayed ahead of it. Quick, efficient, and done before your next stop, that’s a win all around. Saturdays can get busy, so we love hearing that everything keeps moving right on time!

April 07, 2026

They need to ask customer about any update or work need with any car first , before taking any action even is good . More

by quintil27
Recommend Dealer
No
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Apr 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, we're sorry to see your low rating, and we'd like to hear more about your recent experience. Supporting our customers is of the utmost importance to us. Feel free to reach out with more information. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

April 07, 2026

CHAOS too many service associates standing around Service inspector needs to speak clear English and slow down Service Manager, Ruben didn't ask if I would like to take care of the other items needing servic More

by sandra.lococo
Recommend Dealer
No
Employees Worked With
Ruben Marquez
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Apr 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Sandra, we're sorry to hear of your displeasure. Clear communication, proper follow-through on service items, and making sure everything is reset correctly are all important parts of the experience. We’d like the opportunity to connect with you and ensure these concerns are addressed properly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

April 07, 2026

Very great Trevor, thank you for your excellent work. Trevor, is always always on top his work. Thank you Trevor. More

by oreyna1
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Apr 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

When someone is always on top of their work, it shows every single time. Trevor brings that steady, reliable approach that keeps everything running smoothly and gets the job done right. We’ll make sure he sees your shoutout!

April 07, 2026

Fast and easy Line moved quickly. No unnecessary repairs No pressure but no coffee! Or donuts would be nice too More

by catalinahyena
Recommend Dealer
Yes
Employees Worked With
Don't remember name
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Apr 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

In, out, and no extras you didn’t ask for—that’s how it should be. Quick-moving line, straightforward service, and no unnecessary add-ons make for a solid visit. Now… you might be onto something with the coffee-and-donuts suggestion. We’ll keep that one in mind for next time!

April 07, 2026

I have never written a review before, just felt I had to for the reason that my experience with getting a new vehicle with the great help of Chandika De Silva was a true pleasure. Came out with a great ne More

by greencactus7
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Walking away in a new vehicle that fits just right is the kind of ending every great story deserves. We're so happy for you and glad that Chandika could help you. Congratulations!

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