Norm Reeves Honda Superstore Cerritos

I already complained to the service manager and still didn't settle the issue. They didn't even look at the issue i brought it in there for (and i had the extended warranty) and they still charged me.. a didn't settle the issue. They didn't even look at the issue i brought it in there for (and i had the extended warranty) and they still charged me.. and 6 days later i broke down in the rain on the way to work. Very disappointed and will never come back More

Took my car in for a Honda defect warranty issue. They never checked what i brought it in for and still charged me $200. I talked to managers and they still didn’t resolve the issue. 6 days later m They never checked what i brought it in for and still charged me $200. I talked to managers and they still didn’t resolve the issue. 6 days later my car breaks down in the rain at 5am for the same exact thing i took it in for. A diff Honda dealership told me they can take my car in and norm reeves lied and should refund my $. I will never go back and don’t recommend anyone to take their car into Cerritos norm reeves. More

I’m writing to share serious concerns regarding a recent service visit. I will also be posting this publicly so that future customers are aware of my experience. I brought my vehicle in for a complimenta service visit. I will also be posting this publicly so that future customers are aware of my experience. I brought my vehicle in for a complimentary oil change, since I purchased the car from your dealership. What should have been a simple visit became a frustrating and ultimately unsafe experience. At my first scheduled appointment, I arrived on time and was told it would take two hours for an oil change. I was offered an alignment and a $30 tire rotation. Because I couldn’t wait two hours, the service writer scheduled me for a second appointment. When I arrived for the second appointment, the same tire rotation had suddenly increased to $75, and I was now being offered additional services that were never mentioned the first time. I was told the $75 rotation included a brake inspection and cleaning, though brake inspections are typically included with an oil change. I declined all additional services and agreed only to the $30 tire rotation. After waiting approximately 1 hour and 40 minutes, I approached the service writer to check on the status of my vehicle. Without looking up from his phone, he slid my paperwork and keys across the counter toward me, pointed in the general direction of the parking lot, and said, “Your car is over there on the right.” There was no eye contact, no recap of services performed, and no mention of any issues with the vehicle. The next morning on my way to work, I heard a loud noise and discovered that my metal skid plate was hanging and dragging on the ground. I had no way to fix it on the spot, so I had to leave my car in a parking lot and take an Uber to work—costing me time and money. Later, my husband secured the skid plate with zip ties and contacted the dealership. He was told that I had declined all services and that a video had been sent showing the loose skid plate. My husband—who was at work without phone access—received the video, but I was never informed of any issue while I was at the dealership. When I dropped the vehicle off, I made it clear that the number on file was my husband’s and provided my own, yet no one attempted to contact me about a safety concern. I was allowed to drive away in an unsafe vehicle, with no explanation, no warning, and no basic courtesy from the service writer. This is extremely disappointing, especially considering that my vehicle purchase from your dealership was a positive experience. Unfortunately, based on this visit, I will not be returning for service or for future vehicle purchases. I hope management takes this seriously. No customer should be allowed to leave your service department with an unsafe vehicle—or be treated with such disregard. I would give zero stars, if that was an option. More