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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

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Employees
Reviews
Vehicles
4.5
11,169 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,169 reviews

February 13, 2026

I like this service center. The staff in automotive services are great. One thing needs to change for the better to receive a fifth star: Automotive service should be available More

by rwatson35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember who I spoke with?
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Feb 13, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Richard, we truly take your feedback to heart. We’re thankful you trust our service team and value the work we do, and we also appreciate you sharing your thoughts about Sunday availability and how it impacted your plans. Thank you for the honesty and for continuing to choose us. It means more than you know.

February 12, 2026

Ash was very helpful with helping me purchase my first car ! Amazing person !! I would recommend asking for ash walking into Honda dealership in Cerritos ! More

by jaylah gilbert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ash Mofrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Jaylah. Congrats on your first car purchase! Ash loves being part of milestones like these, and it's nice to know that this special moment lived up to your hopes and dreams. Enjoy the ride, and we'll be here for your first maintenance interval.

February 12, 2026

Excellent service Excellent service very helpful and informative. Got me the deal i was looking for. Thanks Albert! More

by Carretepedro
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
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February 11, 2026

Good overall They did what I needed them to Do. Communication was on point throughout the day More

by acisneros8
Recommend Dealer
Yes
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Feb 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for highlighting our team's communication and helpfulness! We're grateful to have customers like you, making what we do worth it every day. Is there anything else you need from us or something we can do better next time?

February 11, 2026

Enjoyed doing business with Norm Reeves Honda - Liliana was vey hopeful and vey patient enjoyed her attitude. More

by jcaguilar3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lili Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A great experience often starts with someone who genuinely wants to help, and Liliana brings an upbeat attitude every day. We appreciate you sharing the spotlight with her.

Feb 11, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A great experience often starts with someone who genuinely wants to help, and Liliana brings an upbeat attitude every day. We appreciate you sharing the spotlight with her.

February 11, 2026

Susanna is the BEST! !! Great to work with!! Her customer service is EXCELLENT!! A pleasure to work with!!! More

by Pete.rock28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Now that is a five-star encore. Susanna clearly brought rock-solid energy and customer care to the stage. Thanks for turning the volume up on her shoutout.

February 10, 2026

Very Friendly and explained the service The wait time was what he asvised He was not rushing the service More

by rosa_drn
Recommend Dealer
Yes
Employees Worked With
George Juarez
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Feb 11, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Rosa, that sounds like a smooth stroll on a sunny afternoon. Friendly guidance, clear explanations, and a timeline that stayed on track make the whole visit feel easy. That is exactly the pace we aim for.

February 10, 2026

The service advisor, George Juarez, was dismissive of my concerns and did not clearly explain the diagnostic process. I was denied reasonable clarification and documentation, and inaccurate wording was plac More

by Andres Coppola
Recommend Dealer
No
Employees Worked With
George Juarez
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Feb 11, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Andres, it is concerning to hear that the rest of your service experience did not reflect our usual standard. We would welcome the chance to connect with you directly to better understand what occurred and work toward a more consistent experience moving forward. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

February 10, 2026

Clean lobby- great service Robert was awesome- super professional, made the whole process stress free. More

by yvonne1business
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Feb 11, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Yvonne, that is a number one experience all around. A clean lobby, standout service, and Robert bringing his A game is how we aim to show up every day. We will make sure he knows he earned a top ranking from you.

February 09, 2026

Very professional as always. Accurate eta's when it comes to service time and detailed inspections to help make sure my car is always running good. More

by luckyoswald310
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Feb 10, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We love a visit that runs like clockwork! Thanks for recognizing the care our team puts into every visit. We’re always happy to keep things running right.

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