Norm Reeves Honda Superstore Cerritos

Went in for service on my vehicle. ..told the young man I was there for de-carbonizing service and for an issue with my windshield wipers, described it to him. Before the check-in ended ..told the young man I was there for de-carbonizing service and for an issue with my windshield wipers, described it to him. Before the check-in ended, he told me I would be dealing with Julie. After I was told my car was ready, I met with Julie who handled the payment for the service. When I asked about the windshield wiper issue, she told me she wasn't told about it, so nothing was done; that a diagnostic test would need to be done. What bothered me after leaving was that I wasn't even offered the opportunity to have that matter resolved that day. Apparently, I would have to have it done in another visit. It would not have been a problem for me to stay while the wiper issue was investigated. If someone else would like to discuss this matter in a phone call, I could be happy to do so. I believe you have my phone number on file. Thank you for listening. Frank Salazar 2023 Honda Accord Hybrid Touring Edition. More

Liliana Mares was very good, finance was really poor Finance was very unprofessional I didn't get the interest that I was promised therefore I finance with somebody else Finance was very unprofessional I didn't get the interest that I was promised therefore I finance with somebody else More

This dealership is very convenient and people are very friendly. Everyone in our family comes here. friendly. Everyone in our family comes here. More

This week visited Norm Reeves Honda in Cerritos to for a service matter. After I met with service adviser Leo and on my way out I met Chandika De Silva. while chatting with him I just mention I planning to service matter. After I met with service adviser Leo and on my way out I met Chandika De Silva. while chatting with him I just mention I planning to change my car. He stopped all his work and took me to his desk and laid down and explained all options that I have. what wonderful customer service. While I was with Chandika Leo gave me a call to give an update on my service requirements( Mr Leo always good at approaching service updates). Thank you Chandika for the wonderful customer service. keep it up! More

Christy is such a wonderful person and a real gem at Norm Reeves Honda! She makes the whole car-buying experience super amazing and positive. Reeves Honda! She makes the whole car-buying experience super amazing and positive. More

Ruben was courteous and kept me informed throughout the repair process. Very happy having him as my service advisor repair process. Very happy having him as my service advisor More

Devon is greatly appreciated in our family! He has made the process of purchase seamless and my family and I could not be more happy with our Honda purchases over the years! This guy is the tru He has made the process of purchase seamless and my family and I could not be more happy with our Honda purchases over the years! This guy is the truth! More

HONDA WILL NOT FIX MY CAR AND IT WAS UNDER WARRANTY. I INITIALLY TOOK THE CAR IN ON 10/22/2023 WHEN THE CAR STARTED OVER HEATING THEY THEY FIXED THE SUCTION LINE TOTHE CONDENSER. THEY ALSO FOUND A OIL L I INITIALLY TOOK THE CAR IN ON 10/22/2023 WHEN THE CAR STARTED OVER HEATING THEY THEY FIXED THE SUCTION LINE TOTHE CONDENSER. THEY ALSO FOUND A OIL LEAK FROM THE TIMING TENSIONER COVER ASND THEY JUST RESEALED IT SO IT WOULD NOT LEAK ANYMORE. THEN ON 10/26/2024 TOOK THE CAR IN DUE TO TROUBLE STARTING SO THEY CHANGED THE BATTERY. THEN THERE WAS A RECALL ON F UEL PUMP AND THEY WERE SUPPOSED TO NOTIFY ME WHEN IT WAS IN STOCK /AND NEVER DID.THEN ON 3/17/2025 TOOK THE CAR IN DUE TO CHECK ENGINE LIGHT COMING ON AND VEHICLE FEELS LIKE ITS IN NUTRAL WHEN DRIVING THEY DID NOT FIND ANY ISSUES NO REPAIRS DONE. THEN TOOK THE CAR BACK IN /ON / AND THEY FOUND THE CONDENSER LEAKING AGIN AND NOW THEY FOUND A BLOWN CYLINDER HEADGASKET CAUSING OVERHEATING. THEY WANTED TO CHARGE ME $5636.00 TO FIX IT. THEY SAID THAT THE WARRANTY EXPIRED ON 6/1/2025 SO ITS NO LONGER COVERED UNDER WARRANTY. THE CAR HAD BEEN TAKEN IN NUMEROUS TIMES BECAUSE OF THE CHECK ENGIN LIGHT PERIODLICALLY COMING ON AND NOTHING WAS EVER DONE ABOUT IT. THEY SHOULD HAVE BETTER TECHS LOOKING AT THE VEHICLES ALSO I PAID EACH TIME FOR FOR THEIR WORLD CLASS MULTI POINT INSPECTION WHY WASN'T THIS ISSUED FOUND SOONER? I FEEL THAT THEY WERE JUST SCAMMING ME OUT OF MY MONEY UNTIL THE WARRANTY EXPIRED KNOWING THAT I WOULD HAVE TO PAY MORE OUT OF POCKET IF THEY WAITING UNTIL AFTER IT EXPIRED TO TELL ME WHAT THE REAL ISSUE WAS WITH THE CAR. More

Really good experience with this dealership. Brian and Jose were helpful, patient and transparent when comparing different car rate options. Communication through text was fast and clear, which Brian and Jose were helpful, patient and transparent when comparing different car rate options. Communication through text was fast and clear, which I appreciated. More

Recently, my husband and I were in the market for a new car for our family. We were sad to upgrade our family car of over 10 years, but we were looking for something bigger. We expressed to Jose our needs car for our family. We were sad to upgrade our family car of over 10 years, but we were looking for something bigger. We expressed to Jose our needs and wants for our family and he delivered by showing us a car that fit all of our needs. Every question we asked him, he knew right away so that we could make an informed decision since purchasing a car is nothing to take lightly. It’s been a couple weeks now since we’ve had our new car and I couldn’t be happier with my purchase. Thank you to Jose for all of your help and patience! More