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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,511 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,511 reviews

May 08, 2026

accommodating and informative the staff was very nice and accommodating the car was done at the expected time More

by rubyjsuayan
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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May 08, 2026

Albert was able to get me the deal that I wanted and he was an excellent guy along with the others who helped us in our purchase. More

by xcampolongo690
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Rosales
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May 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Gimme an A. Gimme an L. Gimme a B-E-R-T. Okay, maybe we’re getting carried away, but Albert earning a full cheer squad moment feels deserved after helping you land the deal you wanted. Thanks for the shoutout, and we’re glad the whole team brought the spirit.

May 07, 2026

Even though I did get my cabin filter and air filter change everything else that I discussed over the phone unfortunately was not addressed. More

by Arsenalforever08
Recommend Dealer
No
Employees Worked With
Michael
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May 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, we're sorry to hear you left your visit with lingering concerns. That's not the experience we want for our customers, and we'd like to hear more about it. Please reach out with more information so we can look into this promptly. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

May 07, 2026

It was a good experience. Nothing negative to say. However, I have not enjoyed owning the vehicle. More

by lisahugsu
Recommend Dealer
Yes
Employees Worked With
Julie
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May 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Lisa. We're happy that you had a positive experience at our dealership. If you have any concerns post-purchase that you'd like to discuss, please reach out. We're here to help.

May 07, 2026

Standard I liked the coupon. But, when I asked for a sheet of paper. He told me that I can just go on my phone to look at the list of upgrades. I finally convinced him to print i More

by csaxton3
Recommend Dealer
Yes
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May 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thanks for the honest thoughts. We're glad you had a good service visit, but apologize for the difficulty getting your printed-out report. We'll use this feedback to aim for a five-star experience next time.

May 07, 2026

Give Leo a raise Give Leo a raise is fantastic and engages with the customer. And takes care of your needs More

by gabby.villagomez
Recommend Dealer
Yes
Employees Worked With
Leo
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May 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Leo walked into work and chose enthusiasm. We love hearing he kept things engaging, helpful, and customer-focused the whole way through. Your review absolutely made our day, and we’ll be sure to pass this along to him.

May 07, 2026

Upfront and answers all questions Tohn is very accommodating and very competent with his line of work He is upfront and able to answer all questions More

by eioj0420
Recommend Dealer
Yes
Employees Worked With
Tohn
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May 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A great customer experience is all about rhythm, timing, and knowing the next move before the music changes. We’re thrilled your advisor kept everything clear, accommodating, and easy to follow the whole way through. Thanks for the thoughtful review.

May 07, 2026

I had a great experience, I had an issue during the purchasing process and everyone was helpful getting it taken care of. More

by cumbercuc
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Nuval
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May 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Every cruise hits a little rough water now and then, but it sounds like the crew jumped into action fast and made sure everything got back to smooth sailing. We’re really glad the team helped get your issue resolved and kept your experience on course. Thanks for cruising with us.

May 07, 2026

Manny went above and beyond to get my repair serviced the same day. Despite the challenge with the amount of time he had left to get the repair done. Manny got it done and followed up with me every step of t More

by Alejandro R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny service advisor
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May 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Can we fix it? Manny said, "Yes, we can." Getting your repair finished the same day with the clock ticking is some real hard-hat hero behavior. We’re glad he kept you updated every step of the way and got your Honda back on the road. Thanks for the awesome review, Alejandro.

May 07, 2026

Trevor from service took good care of me fast service in and out always answers my questions with no problem More

by salazarstuart79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
May 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing the support for Trevor! Did you have a favorite moment during your experience, or was there something else we could've done to earn a fifth star?

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