Norm Reeves Honda Superstore Cerritos

We went to a few dealerships before we visited Norm Reeves Honda Cerritos. The first dealership we visited, both cars we wanted to look at had dead batteries. We stood around for 30 minutes waiting f Reeves Honda Cerritos. The first dealership we visited, both cars we wanted to look at had dead batteries. We stood around for 30 minutes waiting for them to figure things out. The next dealership said that we can make an offer on a vehicle and then when we went to sign papers, the offer had somehow changed. We were deflated after a few bad experiences, but that all changed when we met with Ash. From the very start I knew he was working to earn our business and that he would do anything in his power to support us in our car buying journey. We initially came in for one car specifically, but he drove out all the same models in different colors and trims for us to compare side by side. No one has ever done this for me and I was blown away how he went above and beyond. There was so much trust and transparency, which I absolutely appreciate. Was by far the best car buying experience I have ever had. Even though our purchase was slightly above our initial budget, we are extremely happy with our purchase and Ash helped us to make the best decision for our family. A+++ service. I recommend Ash for anyone looking for amazing service and for someone that can help you if you are even on the fence about the model/trim that may be best for you. We hope to have this car for the next 10 years, but should anything come up prior to that, we would gladly come back to Norm Reeves Honda Cerritos and/or to see Ash. Thank you! More

Very professional as always five star always puts customer first very very very good experience as always this is why I keep coming back. I can go to any dealership. customer first very very very good experience as always this is why I keep coming back. I can go to any dealership. More

I made an appointment to get the steering wheel fixed. They gave me the car back, charged me, and it wasn't fixed. The car is still the same. I made an appointment to have it checked, and it's still the s They gave me the car back, charged me, and it wasn't fixed. The car is still the same. I made an appointment to have it checked, and it's still the same. More

Service was great—Julie was fantastic, thorough, and a pleasure to work with. Everything was handled quickly and professionally. I’d definitely recommend her and the dealership to others! pleasure to work with. Everything was handled quickly and professionally. I’d definitely recommend her and the dealership to others! More

Our salesman was Jojo from Honda Cerritos, he was very friendly, and cared for what we asked for, no pushing a big sale but very patient with us. We were ready to buy a car but changed our mind and he gla friendly, and cared for what we asked for, no pushing a big sale but very patient with us. We were ready to buy a car but changed our mind and he gladly showed us other options. The vibe at Honda was very calm and relaxed too, no one rushed us to buy a vehicle, I really liked that. Thank you Honda! Thank you Jojo! keep up the good work and great customer service! More

I didn't receive a call when truck was ready wasted afternoon - I waited until 5 o'clock at Cerritos mall. 1st guy that came out to service me was very discouraging basically insisting I bring my truck afternoon - I waited until 5 o'clock at Cerritos mall. 1st guy that came out to service me was very discouraging basically insisting I bring my truck back after I had an appointment due to being very busy & a holiday - tried to get me to come back Saturday- I told him I had to work Saturday. What about Wednesday? I'm off he said yeah but make sure you come between seven and eight. I sat there for a moment. I watched other people bring their vehicles in and I watch their vehicles get taken in for service. I then let the young man out in the service area that I've changed my mind. I wanna get it serviced. The young men outside are professional accommodating. It was your servers that I'm not happy with. More

I had a great experience working with George at Norm Reeves Honda. From the start, he was professional, transparent, and incredibly helpful. He provided a precise and accurate estimate for my damaged ri Reeves Honda. From the start, he was professional, transparent, and incredibly helpful. He provided a precise and accurate estimate for my damaged rim and tire, taking the time to clearly explain the issue and the costs involved—no surprises or pressure. His attention to detail and honesty really stood out and made a stressful situation much easier to deal with. I truly appreciated his customer service and would highly recommend asking for George if you need service support at Norm Reeves Honda. More

I went in there for my 10000 miles service, Jonathan tried to sell me air filter, cabin filter, wheel alignment. After I declined all those services the communication stopped, he gave me the paperwork a tried to sell me air filter, cabin filter, wheel alignment. After I declined all those services the communication stopped, he gave me the paperwork and told me when to pick up my car, and turn around and walked away. I had to chase him down to tell him other problems of my car More

I initially requested transmission fluid to be changed. Since the splash guard was going removed during this process. I requested for it , to be replaced. I still got charged 190.00 for labor to replace sp Since the splash guard was going removed during this process. I requested for it , to be replaced. I still got charged 190.00 for labor to replace splash guard. More

Satisfied with their professionalism Speed of service Would recommend to my friends and family Thank you Would recommend to my friends and family Thank you More