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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
8,053 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,054 reviews

May 09, 2024

Maysem was so helpful and you could tell he genuinely cared. I raved to everyone about my wonderful experience here! More

by bethanybuckaway
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Wong
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear that Maysem provided you with exceptional service. We appreciate your support and hope to see you again soon!

Helpful
May 09, 2024

Service for a standard oil change and tire rotation took over 2 hours. Was promised for 1 hr service. When I received car back there was oil marks on door handle, hood and bumper. More

by R1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Perez,
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced during your recent visit. This falls short of our standards, and we're committed to customer satisfaction. Please reach out to us so we can discuss this. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Helpful
May 09, 2024

The dealership staff was exceptionally helpful and knowledgeable, making my car buying process smooth and enjoyable. Their wide selection of vehicles and dedication to customer service truly sets them More

by david.flores16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience. Enjoy your new car, and please don't hesitate to reach out if you need anything in the future.

Helpful
May 09, 2024

The staff I speak with every time I go are always so kind and helpful. They give me great advice. More

by cmparkmainn01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that our staff provided you with excellent service and helpful advice. We appreciate your support and look forward to assisting you again in the future.

Helpful
May 09, 2024

very helpful workers, performed quick service on my vehicle. would recommend to family and friends. More

by ericviz562e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
oscar ortega
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're delighted to hear about your positive experience with our team. We appreciate your recommendation and look forward to serving you and your loved ones in the future.

Helpful
May 09, 2024

Thank you Kim for great service helping me to purchase my car from Honda deal. More

by feri1220
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words, Kim is a valued member of our team! We're thrilled to hear about your positive experience at our Honda dealership. Enjoy your new car!

Helpful
May 09, 2024

EJ and Samantha were great to deal with . Overall great experience with them. Thank you. More

by anna.hanna71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eungjoo Yeon
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! EJ and Samantha will be thrilled to hear about your positive experience. We appreciate your business and look forward to serving you again in the future.

Helpful
May 09, 2024

Great price and great service . Would go back to them for my next new honda. Thanks. More

by digitalbran
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to assisting you with your next Honda purchase whenever you're ready. Drive safely!

Helpful
May 09, 2024

Professionalism Great with the Men. However, most of the Females are Not Friendly. I like when the Men listen and Not cut you Off in Mid sentence. More

by sharonbeckles57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We strive to provide excellent service to all customers, regardless of gender. Your comments will help us improve, and we appreciate your input.

Helpful
May 09, 2024

Fueron muy amables y no tarde tanto, apesar que no tenía cita. Y otra persona me ayudó con algo en micarto que yo no sabía. More

by marichuy-reyes23
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mantenimiento
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May 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear this feedback! We always strive to provide excellent customer service. Thank you for your kind review, and we hope to see you again soon!

Helpful
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