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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
12,318 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 12,318 reviews

September 27, 2026

Quick & friendly service. Tom was very informative & made our visit a pleasant experience. We'll be requesting him to service our vehicle during our next visit. More

by Cynthiadguerrero
Recommend Dealer
Yes
Employees Worked With
Tom in the service department
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Sep 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Tom kept you in the know from the first update to the last. His informative approach and friendly service made sure there were no play-by-play details left out of your visit.

September 27, 2026

Excellent customer service My car was delivered in a timely manner, and Jonathan went over what my car service included More

by Doraparedes27
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Sep 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Jonathan knew exactly how to guide you through the service itinerary. He explained what was included, kept everything on schedule, and made sure your vehicle was ready when he promised. That's good to hear!

September 27, 2026

Great service and great timing too! He explains it very well and was knowledgeable too! More

by janettevong
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Sep 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Knowledgeable, clear, and ready with an explanation when you needed one. Your service advisor earned top marks for making sure you understood what was happening with your vehicle.

September 27, 2026

Friendly and listened to my concerns. Always very helpful. Great customer service, would recommend to a friend More

by lizettr02
Recommend Dealer
Yes
Employees Worked With
Javier
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Sep 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Javier listened closely, paid attention to your concerns, and made sure nothing got overlooked. Case closed: helpful, attentive service with a customer who felt heard.

September 26, 2026

Service advisor was excellent, he was very knowledgeable and answered all my questions. He made sure to give me real time updates More

by Walkingm_b
Recommend Dealer
Yes
Print
Sep 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You were getting the latest updates in real time, just like a live newsroom should work. Your service advisor brought the knowledge, answered your questions, and kept you informed as things progressed.

September 26, 2026

I'm not so good with the dealership but excellent with Jonathan Romero. Always take care of my car and good communication. Romero it's the best to me. More

by Sandra Chajon
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Print
Sep 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Every good trail needs a guide who knows the way, and Jonathan sounds like he’s been that person for you. We’ll pass along the shoutout to him for keeping your car in good hands and staying in touch along the way.

September 26, 2026

Very easy and quick Robert was really pleasant and I had a great experience Great More

by Raembrador
Recommend Dealer
Yes
Employees Worked With
Robert
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Sep 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Quick service and a pleasant person behind the counter? That’s a pretty good order. Robert will appreciate knowing he helped make your visit such an easy one.

September 26, 2026

Helpful and great customer service, and quick. One of my fastest car shopping experiences ever. More

by Goopatty
Recommend Dealer
Yes
Employees Worked With
Daniel Osorio
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Sep 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Our team practiced, stretched, and ran a successful race. We're grateful that you left this five-star review for your service experience. Thank you!

September 25, 2026

Took 45 min to check out after car was completed. Driver seat cover was off the seat. More

by sergio90280
Recommend Dealer
No
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Sep 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Waiting 45 minutes after your vehicle was completed is a frustrating way to wrap up a service visit, and we also understand your concern about finding the seat cover off. We’d like the opportunity to learn more about what happened and see how we can assist. Please reach out to our team directly so we can discuss the details with you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

September 25, 2026

It was a great service. It took a little long. Next time I should make an appointment. More

by migcios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Del Campo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thanks so much for sharing your honest assessment of your service. We're glad the visit was helpful, even if it ran a little long. We hope to see you again, and please feel free to request an appointment online anytime.

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