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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,339 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,339 reviews

September 24, 2024

First of all I want to say Thank you for taking care of our cars. Keep up the good work you are doing. I will always be a Honda owner for life. Great service from Anthony Ortiz. I will be getting another More

by carlos.lupe.silva@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Sep 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star feedback means the world to us! We look forward to welcoming you back whenever you need assistance.

September 24, 2024

Shout out to Trevor and the service team for getting me in and out within an hour. More

by voltadude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Sep 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and 5-star rating! Please don't hesitate to stop by or call if you need anything.

September 24, 2024

Excellent service but there’s no coffee available for customers waiting for the car to be ready. Used to have coffee available. More

by imelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero - give him 10
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Sep 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great review! We're here whenever you're ready for your next visit.

September 24, 2024

Excellent service on maintenance of Vehicles. Too bad no more shuttle services to resident… Thank you More

by dianamartined51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to leave us a 5-star rating! We look forward to seeing you again soon.

September 24, 2024

2024 CRV went in under warranty for battery. Asked at appointment to see if oil change was due, didn't happen. They did replace battery, but on receipt it stated we declined multi point inspecti More

by daniel.r.forrestt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisor 2457
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Sep 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your recent experience at our service center and would like the opportunity to discuss it further. Please get in touch with us at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 24, 2024

Raymond helped us out so quickly and gave us a great and fair deal. They also have a massive collection which is good for finding the perfect fit! More

by KasraE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Tabatabai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad you had a 5-star experience! Feel free to reach out for anything you might need in the future.

September 24, 2024

Good service and pleasant service quick service service was delivered on schedule that is why I always do my service here More

by cwack45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Sep 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic review! We're always here to help with your next visit.

September 24, 2024

It was easy to schedule an appointment for service and ibdidnt wait too long to get my car back. More

by jchavez_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Sep 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the wonderful review! We’re excited to assist you with any future car needs.

September 24, 2024

Great friendly service once I arrived and I appreciate Natalie reaching out to me to offer a great deal on service. More

by DGirl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tech 2428
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Sep 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so grateful for your 5-star rating! Don’t hesitate to come back or give us a call if you need anything.

September 24, 2024

When I went to pick up my car, another customer accidentally took my key fob and I had to wait for an hour and a half to get a new key. Poorly organized More

by Alberto Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan salas
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Sep 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the inconvenience during your recent visit. Please get in touch with us so that we can talk more about your experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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