Norm Reeves Honda Superstore Cerritos

This was by far the worst car-buying experience I’ve ever had. I purchased my first car from Norm Reeves in 2014, and it was such a great experience. Unfortunately, this second time around felt completely d had. I purchased my first car from Norm Reeves in 2014, and it was such a great experience. Unfortunately, this second time around felt completely different—I felt like I was being penalized rather than helped. I’ll admit, I made a mistake, and I appreciate the manager allowing me to return the first car, which had a strong cigarette smoke odor. Due to sinus issues, I can’t smell well anymore, so I didn’t notice it right away. I also wish I had brought my wife with me, but we couldn’t find anyone to watch our kids that day. Things really went downhill when I tried to purchase the second car. The manager, Peter Balint, didn’t seem willing to negotiate the price. It felt like I was being punished for returning the first vehicle. He eventually knocked $500 off the MSRP, but I sensed that I was bothering him just by asking. It felt like if I didn’t accept the offer, he would have simply handed me back the first car and sent me on my way. What upsets me most is that Honda of all car companies would allow a vehicle to be sold in that condition. On top of that, I had to pay for dealer add-ons, which I understand is part of the business, but I just wanted a fair deal. That’s all I was hoping for a fair deal and a respectful experience. More

The were fast to. Check in and service my car and check out. Checking out was easy with no lines and my car was already up front Check in and service my car and check out. Checking out was easy with no lines and my car was already up front More

Mr. Trevor Rodriguez made my entire car service experience excellent. Mr. Rodriguez was prompt and kind. Trevor was awesome and explained everything well. Everything was cleaned , tidy and organ experience excellent. Mr. Rodriguez was prompt and kind. Trevor was awesome and explained everything well. Everything was cleaned , tidy and organized. Trevor made the experience there comforting. Very professional. Thank you, Chris Delgado 949-692-6404 More

Everyone I worked with from sales to finance was amazing. I was out in 2hrs which feels unheard of at a dealership. They were very understanding and accommodating of my situation. It was such an easy process I was out in 2hrs which feels unheard of at a dealership. They were very understanding and accommodating of my situation. It was such an easy process. More

I felt completely at ease discussing my service recommendations with my advisor. Joseph provided detailed explanations in a clear and understandable manner. I will request Joseph for my next appo recommendations with my advisor. Joseph provided detailed explanations in a clear and understandable manner. I will request Joseph for my next appointment, as his expertise and professionalism fostered a comfortable and confident experience. More

Great experience at Norm Reeves Honda! The staff was friendly, helpful, and made the whole process easy and stress-free. Big thanks to Ash Mofrad for finding me the perfect car and getting The staff was friendly, helpful, and made the whole process easy and stress-free. Big thanks to Ash Mofrad for finding me the perfect car and getting a great deal. Highly recommend this dealership! More

We had asked him lots of questions but he answered everything and was very helpful everything and was very helpful More

We feel we got scammed by them saying there was more wrong with our car then there really was. Just so they could make more money off of us. They said a part was bad that rarely ever goes bad on cars. N wrong with our car then there really was. Just so they could make more money off of us. They said a part was bad that rarely ever goes bad on cars. Not happy 8 hope that never happens again. More

Great experience purchasing a car from Cerritos. Jojo the salesman made things happen and we walked away with a Civic hatchback. Jojo the salesman made things happen and we walked away with a Civic hatchback. More

I had an amazing experience with Christy. She was very upfront and transparent with helping me out in purchasing my car and finding us the best deal. Would definitely recommend her to everyon She was very upfront and transparent with helping me out in purchasing my car and finding us the best deal. Would definitely recommend her to everyone! If you ever happened to get your next car at Norm Reeves Honda in Cerritos, and yout want to get the best deal, LOOK FOR HER, I CAN’T STRESS THAT ENOUGH. More