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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,173 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,173 reviews

February 03, 2024

Nices personal Nice personal and happy for my car Nices personal Marcelo Nices communication and happy for my new car thanks More

by mary8salcedo11
Recommend Dealer
Yes
Employees Worked With
Marcelo
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about our team's personal touch and communication. We're thrilled you're happy with your new car! If there's anything specific you'd like us to improve on, please feel free to share. We appreciate your feedback.

February 03, 2024

Fast easy process Fast easy process, convenient free shuttle to the mall to pass the time. More

by c.grace.gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Cáñales
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback on the fast and convenient process! However, we noticed your overall rating was lower than expected. We'd love to learn more about your experience to better serve you in the future. Please feel free to reach out to our customer service team.

February 03, 2024

Fast and efficient service I don't have 11 more words to say Car was ready quickly More

by paulaberry49
Recommend Dealer
Yes
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your experience. We're delighted to hear that our service was fast and efficient, making sure your car was ready promptly. We appreciate your feedback.

February 03, 2024

Really friendly and great service Got done with everything in a timely manner and was notified promptly when my car was done More

by rfisher4444
Recommend Dealer
Yes
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service friendly and efficient. If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels!

February 03, 2024

Easy drop off and pick up. The problem was identified and fixed promptly. Very thorough check to diagnose the issue. More

by Sharkyu2
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Feb 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and are glad to hear that your drop-off and pick-up experience was smooth. We're committed to providing thorough service to identify and fix issues promptly. If there's anything more we can do to enhance your experience, please let us know.

February 03, 2024

Excellent Excellent, and warming They really take care of me most of the time Thank you More

by ritchie
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
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Feb 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience. If there's ever anything you need or any way we can enhance your satisfaction, please don't hesitate to reach out. Safe travels!

February 03, 2024

Gave me incorrect information about the insurance the dealership provided me. Told me it was only to insure be to drive on the street ('not real insurance') , I called that insurance company and they tol More

by Cammie120
Recommend Dealer
No
Employees Worked With
Nathan Kohlhoff, Nathan Kohlhoff
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Feb 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any confusion regarding the insurance information provided. Our team aims to offer accurate details, and we appreciate your feedback. If you have further concerns, please reach out when it is convenient. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

February 03, 2024

Great customer service. Friendly staff. They gave me a great deal on a 2024 Honda. More

by manny.1150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ignacio Padilla
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with our dealership! We're delighted to hear that you received great customer service and found our staff friendly. Enjoy your new 2024 Honda, and if you have any future needs, we're here for you!

February 03, 2024

I was satisfied I was happy and very pleased with my purchase and customer service I recieved. More

by delilaah.g
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Rodriguez
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your satisfaction with your purchase and the customer service you received! Thank you for choosing our dealership. If you have any further feedback or suggestions, feel free to share.

February 02, 2024

Overall not bad, just this time was annoying Stop sending these surveys Stop stop stop More

by Leedarlene
Recommend Dealer
No
Employees Worked With
It wasn't the person I was working with, it was having to wait an hour and a half to find out that the part needed for my car was on back order also my rear view mirror does not auto dim
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Feb 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that your recent experience was less than great. If you would like to discuss your visit to our service department please reach out to us when it is convenient for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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