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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,239 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,239 reviews

June 08, 2024

Very very knowledgeable and efficient,they really put me first and take care of all my needs and answered all my questions More

by armondbektar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales manager
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Jun 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our team was able to meet all your needs and questions.

June 08, 2024

Kim Kelly Lujan was awesome! The people I worked with were all friendly and helpful. More

by rmcraven61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Kim and our team provided you with a great experience.

June 07, 2024

Best Honda Dealer , the team very professional thank you for taking care my car se More

by bertha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jun 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear you had a great experience, and we look forward to serving you again in the future.

June 06, 2024

Robert was very helpful and very friendly, I would definitely work with him again. He advised me on what my car may need next, which was great! More

by szyq16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Robert provided such helpful and friendly service, and we look forward to assisting you again in the future.

June 06, 2024

Enjoyed working with Albert and everyone I dealt with was polite. I would come back here again More

by cjkeane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you enjoyed working with Albert and our team, and we look forward to welcoming you back in the future.

June 06, 2024

David Gutierrez was awesome he has exceptional customer service I would totally refer my friends More

by Chimos babe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Delgado, David Gutierrez
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Jun 06, 2024 -

Chimos babe responded

David Gutierrez was awesome he has exceptional customer service skills I would totally refer my friends

Jul 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the awesome feedback. Thanks for the kinds words!

June 06, 2024

$170 for diagnostic test, ripped off, you get 0 starts from me, not friendly customer service. 20 years ago when I bought my first car were super friendly. Inviting now everybody's looks snobby what an at More

by Yaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for your recent experience and appreciate your feedback. We take customer service seriously and would like to address your concerns to ensure we improve. Please reach out when it is convenient. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

June 06, 2024

Had a 9:15 am appointment. Vehicle was not inspected until after 11 am. No evidence that oil change I came in for was even done. Oil change Not listed in service invoice. Oil s More

by johntravers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall employee names
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Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced during your recent visit. Your feedback is valuable to us, and we're committed to addressing these issues. Please reach out to us directly so we can discuss the situation.

June 06, 2024

Very professional helpful and knowledgeable. I felt no pressure to decide on what vehicle I wanted to buy. He gave me the opportunity to test drive any car I wanted to drive. Made me felt like I More

by lizett018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Serrano
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Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience at our dealership. Our team takes pride in providing a pressure-free environment and ensuring our customers feel empowered throughout the car-buying process. We appreciate your business and hope to serve you again in the future!

June 06, 2024

Excellent, Exceptional,Friendly,Compassionate All around top of the line excellent service and outcome of the service More

by bridgete.givens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Service
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Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.

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