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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,153 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,153 reviews

December 03, 2023

We had made an appointment with Hossain Ahamed and he was very helpful from the start. We had a budget in mind and he worked with us on finding the perfect vehicle that wouldn't hurt our pockets and fit our More

by Saraih2509
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing your positive experience with Hossain Ahamed! We're delighted to hear that he helped you find a vehicle within your budget and made the car-buying process enjoyable. We appreciate your trust and look forward to serving you in the future.

December 03, 2023

The waiting area was nice and spacious. The place was relatively clean. Jonathan was pleasant and provided a status update when possible. You should really have a courtesy vehicle if you're More

by alisamyriem
Recommend Dealer
Yes
Employees Worked With
Jonathan
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear you enjoyed our waiting area and experienced excellent service from Jonathan. We appreciate your suggestions and will certainly consider them to enhance our customer experience.

December 03, 2023

Very good and helpful service. Vehicle was ready a lot sooner than expected! Thank you for everything More

by claudiatovar0570
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service and that your vehicle was ready sooner than expected. We appreciate your business and look forward to serving you again in the future. Safe travels!

December 03, 2023

Sincerely and friendly Liked the outcome and service but only the finance department waiting for the time frame over an hour. More

by Hluu9597
Recommend Dealer
Yes
Employees Worked With
Pedro Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Serrano
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback on our service and outcome. We appreciate your patience and feedback regarding the finance department's wait time, and we're actively working to improve this aspect of our service. We value your business and hope to exceed your expectations in the future.

December 03, 2023

You guys kept my car overnight and didn't offer me a courtesy vehicle Very disappointed More

by lisa90221
Recommend Dealer
No
Employees Worked With
Ruben
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any inconvenience you experienced with the overnight service. Your feedback is important, and we're committed to improving our services. Please feel free to reach out directly if there's anything else we can do for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 03, 2023

The staff was very friendly and helpful aimed to please It was an easy day More

by theronbell10
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Fields
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear that our staff made your experience enjoyable. We appreciate your trust and look forward to assisting you in the future.

December 02, 2023

Just found out they over filled my windshield washer tank with water or windshield fluid now clear color. More

by Soolo_B
Recommend Dealer
Yes
Employees Worked With
Julie
Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience caused by the overfilling of your windshield washer tank. Please visit our dealership at your earliest convenience, and we'll rectify the issue promptly. Your satisfaction is our priority.

December 02, 2023

Great customer service and very friendly. Reza was also very helpful since the moment we arrived to the dealer. More

by ahernandeza46
Recommend Dealer
Yes
Employees Worked With
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reza Asnashari
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear about your great experience with Reza and our team. If you have any further questions or need assistance in the future, feel free to reach out. Safe travels!

December 02, 2023

Perfect He was was very polite and quick and professional Very attentive intelligent prompt Respectful More

by cuahttemocvega
Recommend Dealer
Yes
Employees Worked With
I believe it's Javier pena
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. If you ever need assistance in the future, feel free to reach out. Safe travels!

December 02, 2023

Very courteous and helpful Very courteous and helpful, Jose answered my questions this is my 3rd Honda and I have always received great service More

by lucasbaby852
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Sanchez
Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and kind words! We're thrilled to have you as a valued customer and appreciate your trust in us for three Honda purchases. If you have any further questions or concerns, feel free to reach out. Drive safely!

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