Norm Reeves Honda Superstore Cerritos

I felt very rushed and not taken care of Made an appointment to get my stop start button fixed and it wasn't touched at all appointment to get my stop start button fixed and it wasn't touched at all More

All the staff were excellent and helped make for an easy and smooth car purchase. and smooth car purchase. More

I was seen pretty quickly even with a lot of cars waiting for service. They were up front and honest with what I needed and very nice for service. They were up front and honest with what I needed and very nice More

Excellent customer service. He made me feel very comfortable. I am happy to continue to deal with only your dealership the customer service is that good. He made me feel very comfortable. I am happy to continue to deal with only your dealership the customer service is that good. More

Great My experience with the dealership was great quick service. My experience with the dealership was great, quick service, ten out of ten would come again. service. My experience with the dealership was great, quick service, ten out of ten would come again. More

Service was great but I asked to have a plastic piece of trim tightened around the rear right wheel and it was not done. Now I have to make an appointment to come back just to have it fixed trim tightened around the rear right wheel and it was not done. Now I have to make an appointment to come back just to have it fixed More

Went in for a battery change. Called ahead and said they had a replacement! Waited 2 hours only for them to take out my battery and tell me “oh sorry we don’t have it.” Thanks for Called ahead and said they had a replacement! Waited 2 hours only for them to take out my battery and tell me “oh sorry we don’t have it.” Thanks for wasting my time!! More

They did not screw the medal compartment onto my oil change correctly. The whole front of my car was scrapping. It was extremely unacceptable that this happened. I took my car back so this issue could b change correctly. The whole front of my car was scrapping. It was extremely unacceptable that this happened. I took my car back so this issue could be fixed. When I received my invoice they wrote down that this visit was for a ' break inspection' not that the metal compartment was literally out and loose. How do I know if this causes issues in the future that I won't have to pay for it? I am unable to have proof of what happened because they wrote something completely xx on the invoice sheet. On the same day I took my vehicle at the end of the visit Trevor also told me to ' give him a good rating or it would be awkward next time' I totally would've if he didn't xx the invoice sheet and write exactly what happened instead of trying to cover it up. More

In comparison to Honda dealerships in the area Norm Reeves is head and shoulders above the competition. Norm Reeves is a no nonsense business with an emphasis on keeping the customer first. I will co Reeves is head and shoulders above the competition. Norm Reeves is a no nonsense business with an emphasis on keeping the customer first. I will continue to tout the excellent service I received. The Accord I purchased is an excellent vehicle and the price was excellent as well! More

He has great customer service skills and he always there to help if you have any questions he is the best customer service person to help if you have any questions he is the best customer service person More