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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
12,316 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 12,318 reviews

October 03, 2026

Did a good job but they could not print out the inspection report and I wanted it More

by Oneclen84
Recommend Dealer
Yes
Employees Worked With
Trevor
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Oct 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You got the service you came in for, but the inspection report was an important part of the final check, and not being able to print it left the visit unfinished. We’re taking note of that piece, especially since having those details available can be useful long after the vehicle leaves the shop. Hopefully, the next visit has every box checked.

October 03, 2026

Very helpful Understand your situation and assist you the best way they can In a timely manner More

by Sosamreth
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Oct 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Some service visits are straightforward, while others require a little more listening and problem-solving. Your team took the time to understand what you needed and find the best way forward without letting the clock get away from them. That combination of attention and efficiency is a good standard to carry forward.

October 03, 2026

Always ready to help I was walking in and Joseph checked my vehicle in and got the service done More

by idarucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Oct 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You walked in, Joseph got your vehicle checked in, and the service got moving. That kind of ready-to-help attitude can turn an unexpected stop into a productive one, and Joseph clearly kept things moving in the right direction. A smooth handoff from the front door to the service bay is always a good outcome.

October 03, 2026

The service manager was phenomenal. The guy who I first greeted me, not so great. The guy who greeted me when I pulled in told me to leave because I didn’t have an appointment without e More

by Swimcharlesyun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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Oct 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

The first interaction left you with a reason to hit the reset button, while the service manager gave you a much better experience from there. We’ll take your concern about the initial greeting seriously because customers should have the opportunity to explain what they need before a decision is made. The phenomenal service manager feedback is a bright spot, and we’re glad he was able to turn the visit around.

October 02, 2026

Thorough and prompt Robert was a great listener with regards to my concerns. He always provided excellent customer service ! More

by pjenkins3
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Oct 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You brought Robert your concerns, and he made sure they didn’t get left hanging. Thorough communication, careful listening, and prompt service are a strong trio, and your review gives Robert credit on all three fronts. That’s a standard worth keeping front and center.

October 02, 2026

Pleasant to work with. Never an issue with him. Gets everything taken care quick and easy More

by das69961993
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Oct 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You’ve got a pretty straightforward formula here: pleasant to work with, no recurring issues, and everything handled quickly. When those three pieces line up, the service visit stays simple from beginning to end. It’s a nice reflection of someone who knows how to keep things moving.

October 02, 2026

Good communication great customer service, quick and effective Robert was very attentive had great customer service made sure all my questions were answered and was quick and efficient More

by Valenciaalondra2004
Recommend Dealer
Yes
Employees Worked With
Robert
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Oct 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Good communication keeps a service visit from turning into a guessing game, and Robert kept the channel open throughout yours. You mentioned his attentiveness, quick turnaround, and willingness to answer every question, which paints a clear picture of how he handled the visit. Robert kept things moving without leaving the details behind.

October 02, 2026

Very professional, quick and fair. I will recommend Norm Reeves Honda to friends and relatives whenever the chance comes. More

by evalbuenajr9@gmail.com
Recommend Dealer
Yes
Employees Worked With
Miguel something. I can't remember but it is on the invoice. I'll come back to this answer later and look it up in my car.
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Oct 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A recommendation to friends and relatives is a pretty meaningful endorsement, especially when it comes after a visit you describe as professional, quick, and fair. You’ve given us three qualities worth putting on the marquee. We’ll keep aiming for that same standard when the next customer walks through the door.

October 02, 2026

excelent service to the customer excellent service to the customer. polite. attentive. easy & flexible appointment More

by ulysis.santos
Recommend Dealer
Yes
Employees Worked With
javier pena
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Oct 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

The best appointments leave you thinking, “That was easy.” Your review highlights exactly that, with a flexible schedule and a team that treated you with the politeness and attention you deserve.

October 02, 2026

Excellent & attentive. Jason Romero was excellent, attentive. Overall a great experience with Jason. i was just disappointed that there is no longer a shuttle service. More

by ulysis.santos
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Print
Oct 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Jason’s attentiveness stood out during your visit, and that kind of one-on-one care is worth recognizing. We also appreciate you being candid about the shuttle service, especially since that convenience was important to you.

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