Norm Reeves Honda Superstore Cerritos

The only reason I get my car serviced there is because Javier Peña. Javier Peña, very professional very detailed on my car service. Javier Peña. Javier Peña, very professional very detailed on my car service. More

I want to compliment Leo, who was my representative while I was there. He was very polite and helpful. My stay was a little longer than I would have liked, but I brought a good book with me and it helped pas I was there. He was very polite and helpful. My stay was a little longer than I would have liked, but I brought a good book with me and it helped pass the three hours there. More

They did not find anything wrong with the car and they could have contacted me sooner about it. I actually came down to dealership to find out what was going on. I am an extremely loyal Honda customer. Be could have contacted me sooner about it. I actually came down to dealership to find out what was going on. I am an extremely loyal Honda customer. Been one for over 30 years. Disappointing. . More

I made an appointment for an oil change. I was told over the phone that they strive to get oil changes done in 55 minutes. When I got there I was told it would be 1-2 hours to wait. It ended I was told over the phone that they strive to get oil changes done in 55 minutes. When I got there I was told it would be 1-2 hours to wait. It ended up being 2 1/2 hours. No multi point inspection was done on the car during the oil change either. My initial paperwork showed that I had no appointment even though I did. One hand doesn’t seem to know what the other is doing. Fast, Quality service is not a priority at Norm Reeves Honda. My time is important too but Norm Reeves Honda doesn’t care. They treat you very poorly and are Not helpful at all. More

Service was excellent, they fixed my problem within 20 minutes was very satisfied all was good!! minutes was very satisfied all was good!! More

Norm Reeves has always taken good care of my car. Joe Vargas, the service adviser I have been working with for years, is first rate. he makes sure all work is accomplished, keeps me informed as to Joe Vargas, the service adviser I have been working with for years, is first rate. he makes sure all work is accomplished, keeps me informed as to what they find with the car, and makes sure that all advised services are either taken care of after reviewing with me or that I know what needs to be done to keep my car up. More

Most important I was able to get an appt in a day! Advisor was efficient professional and explained everything to me. The process seemed well organized. I was sent a text when work was completed. Advisor was efficient professional and explained everything to me. The process seemed well organized. I was sent a text when work was completed. More

Clean waiting area and my service advisor is efficient. Very crowded in the line to get service. Overall all is good. Very crowded in the line to get service. Overall all is good. More

Excellent customer service as per usual. Got my recall fixed and an oil change in great time!! Got my recall fixed and an oil change in great time!! More

We agreed the total price with sale person and by the doing final paperwork with finance department found out sale man charged over 400 hundred dollars different . Upset and not happy with his service un doing final paperwork with finance department found out sale man charged over 400 hundred dollars different . Upset and not happy with his service until the last minute. More