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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,041 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,041 reviews

May 23, 2025

Julie promise me car will be ready @ 1:30 but I called three times, I received my car around 3:15pm More

by chuckmody20021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Chuck. We're really sorry to hear about the wait. It's always our goal to deliver your vehicle back to you promptly, and we apologize that we missed the mark this time. If you need anything else or want to discuss this issue further, please don't hesitate to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

May 23, 2025

Very helpful and patient with us. Explained everything well. Showed us different card since I was so indecisive. More

by manzano_araceli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Olvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey Araceli, we're glad our team could patiently guide you through the car lineup! 🚗🔍 Thanks for sticking with us; we’re here whenever you’re ready for round two.

May 22, 2025

My experience in buying a new car was amazing. All my questions and concerns were answered. More

by usc96trojan
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana, Jesus Galeana
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May 22, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Woohoo, that’s music to our ears! 🎶 Hearing that you felt heard and helped is the best compliment we could get. Thrilled we could answer all your questions and calm your concerns.

May 22, 2025

I had a pleasant experience at Norm Reeves Honda. The staff were friendly, knowledgeable and professional! More

by TRACY_GREEN63
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
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May 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Tracy, we're delighted you had a pleasant visit and found our staff friendly, knowledgeable, and professional! We aim to make every visit feel personal—come back anytime!

May 22, 2025

Had the exact car that we wanted. Sales and finance were both excellent Great experience More

by rdwfaw
Recommend Dealer
Yes
Employees Worked With
Jerry in sales
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May 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for letting us know you found the exact car you wanted and enjoyed both our sales and finance teams! We love hearing that everything exceeded your expectations. The next time you need us, we'll be here, ready for another great visit.

May 21, 2025

Service manager Cristina , needs to be replace,d. In my opinion doesn’t know how to solve issues. This is the 2nd time that she and I have talked about service at this location. I also Mr. Marinez un More

by erusenescu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina, Mr. Martinez, service
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May 22, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact me so we can work towards a resolution. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

May 20, 2025

Customer service was excellent and outstanding. Service advisor was very helpful, accomodating and respectful. Very knowledgeable. More

by Bobot228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the kind words! It’s fantastic to hear our service team made everything easy and respectful. Thank you for recognizing their hard work, and we hope to continue exceeding your expectations.

May 20, 2025

He was very pleasant, he explained everything in detailed and he asked if I needed clarity or had any questions More

by Msaston25
Recommend Dealer
Yes
Employees Worked With
Manny
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you! We’re glad your visit was clear and pleasant. Our team is always here to break things down and answer any questions, so please don’t hesitate to reach out next time.

May 20, 2025

Thank is the best customer service rep. I request him every time because he does such a good job and is so helpful every time. More

by xxxbulldogxxx@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re honored you ask for him every time! It means the world that our rep consistently delivers—you’re always welcome back, and we’ll keep that service top-notch.

May 20, 2025

Cerritos Honda takes care of their customers, providing solutions and preventing future issues, Honda Customer Service Mr Leo find out a recall in my car and schedule a fix. I am very satisfied with the sp More

by morenodanny_55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano.
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Danny, thanks for highlighting Leo’s dedication! It’s great to know he caught that recall and got you back on the road quickly—your satisfaction is our top priority.

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