Norm Reeves Honda Superstore Cerritos - Service Center

We had no lights going to our trailer 7-pin plug. The car is still under warranty, and the OEM tow package was installed by a different Honda dealership. Cerritos Honda still charged 2 hours labor ($ The car is still under warranty, and the OEM tow package was installed by a different Honda dealership. Cerritos Honda still charged 2 hours labor ($480~) for diagnosis of a warranteed part on a warranteed car. Thankfully the service department of the original installer covered the charge, (xxxxxxto Ed Morse Sierra Vista Honda). This wasn't a car accident, or me installing after-market parts and begging for help when it didn't work. This is the first time I've seen the default setting of charging diagnostic labor for everything; and I've bought 11 cars in my life. Former technician at a Ford/Freighliner commercial dealership. Final diagnosis was a connector that was not installed/fell loose. Mike was polite, I understand it's a location policy, but it's a terrible policy. More

Al principio estuve muy molesta, pensé que no querían trabajar en buscar el problema. Al final de cuando encontraron el daño me sentí Feliz y con su trabajo más. trabajar en buscar el problema. Al final de cuando encontraron el daño me sentí Feliz y con su trabajo más. More

Service appointments are easy to ontain work is always performed in a timely manner. Staff is great to work with. performed in a timely manner. Staff is great to work with. More

I want to compliment Leo, who was my representative while I was there. He was very polite and helpful. My stay was a little longer than I would have liked, but I brought a good book with me and it helped pas I was there. He was very polite and helpful. My stay was a little longer than I would have liked, but I brought a good book with me and it helped pass the three hours there. More

They did not find anything wrong with the car and they could have contacted me sooner about it. I actually came down to dealership to find out what was going on. I am an extremely loyal Honda customer. Be could have contacted me sooner about it. I actually came down to dealership to find out what was going on. I am an extremely loyal Honda customer. Been one for over 30 years. Disappointing. . More

Leo was great with helping me servicing my car. He answered all my questions and kept me updated. He is friendly and helpful. He answered all my questions and kept me updated. He is friendly and helpful. More

I had an excelled service! I had appointment for oil change, I was in and out on time ! That was great! I had appointment for oil change, I was in and out on time ! That was great! More

I received excellent service and input on car’s history. Service was done quickly and efficiently Service was done quickly and efficiently More

Fast easy and amazing service Do a really good job and they have everything all organized as well they have everything all organized as well More

Customer service were awesome good communication. Gave me good deals on the tires and understandibj Gave me good deals on the tires and understandibj More