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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,331 Reviews

2,331 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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August 24, 2024

Good customer service, place is nice and clean, service was done quickly and the car is running smoothly. More

by rizklmary882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star rating! We're thrilled you had a great experience with us. Feel free to visit anytime—we'd love to assist you again!

August 24, 2024

The waiting time for an oil change was long, about 2 hours and 1/2. Other than that, the customer service was good. More

by Jacqueline I.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: 2462
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback! We're glad to hear that the quality of our service was worthy of five stars. Let us know if there is anything else you need!

August 24, 2024

On time and great customer service and great prices I go no where else but my Cerritos location More

by mossydaredcup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and 5-star review! If you ever need anything else, don't hesitate to reach out. We're always here to help.

August 24, 2024

I had to return twice for incomplete job I live in Los Angeles and gas is not cheap More

by serbantez5252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George from service dept was very helpful
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We realize your time is valuable and it is our goal to provide you with prompt, reliable service. We're sorry to hear that you received anything less. Please contact us at your earliest convenience so that we can learn more about your recent experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 24, 2024

Asked only for an oil change but they ended up doing the whole multi inspection and tire rotation, after specifically asking them not to More

by kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Shahnawaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving your feedback for us. We are disappointed to learn of your negative experience, and we understand your frustration. Please contact us when you are able to discuss your recent visit further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 24, 2024

I always receive good friendly service. The work is explained to me in a way I understand. More

by victeaser1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star feedback! It was a pleasure serving you, and we're here whenever you need us.

August 24, 2024

I am always very happy with their service and customer service! Thank you for always taking care of me and my family. More

by chavez_leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star rating made our day! We're happy to know you enjoyed your time with us. Don't hesitate to stop by again!

August 23, 2024

This was my third time getting my car serviced here and the three gentleman that help me were great More

by aaronstaco22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo lazcano
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Aug 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re delighted by your 5-star rating! It was a pleasure working with you, and we're here whenever you need us.

August 23, 2024

It's convenient and pretty fast. Staff is good at troubleshooting. They're knowledgeable. Various payment options. More

by Loujas7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Aug 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review with us! We're happy to hear our team was able to give you and your car great service. We're here for you if you need anything else!

August 23, 2024

Recently, I needed to have work done on my 2003 Honda Accord. Thanh Sabatier, Service Consultant and Team Leader who has helped me many times in the past combined his technical expertise with a thoug More

by ecwrobel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier,
Report | Print
Aug 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for writing this glowing review! We're happy to hear that Thanh and our service team took care of you and your Accord during your visit. We look forward to your next visit!

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