Norm Reeves Honda Superstore Cerritos - Service Center

Needed to get a windshield window replaced for 2020 clarity. Called service and put on hold for 20 minutes from spot #12 to get a voicemail that has been not set up. Sent an online inquiry, but just g clarity. Called service and put on hold for 20 minutes from spot #12 to get a voicemail that has been not set up. Sent an online inquiry, but just got a generic email to call the service. Called again today and was told price for windshield window, It would take 1-2 days to get then told to make an appointment. When called to make the appointment, I was told that the dealership doesn't install windows and they refer customers to another shop to install it. More

Service rep was Rude on the phone. I had safety issue and was told it's not about the customer. It about when the service department feels like servicing your car. and was told it's not about the customer. It about when the service department feels like servicing your car. More

Chandika DeSilva was very helpful in helping with our Honda purchase. He made us feel very comfortable and has a great sense of humor. I would highly recommend his services. You wont be disappointed. Honda purchase. He made us feel very comfortable and has a great sense of humor. I would highly recommend his services. You wont be disappointed. More

Ramiro Garcia provided me great consultation, by thoroughly explaining the necessary services that my Honda needed. I’m grateful for employees with such professionalism. I’d definitely recommend him thoroughly explaining the necessary services that my Honda needed. I’m grateful for employees with such professionalism. I’d definitely recommend him if you plan on bringing your car in for service. More

i bought 2017 crv and the seller lied to me about 5 yrs map update because they charged $79 to updated. very bad dealer to map update because they charged $79 to updated. very bad dealer to More

Got a safety recall notice that my airbag may act like a bomb and explode if activated so I set an appointment for a couple days out for what should be an approximate 30 min service. I got to my morning app bomb and explode if activated so I set an appointment for a couple days out for what should be an approximate 30 min service. I got to my morning appointment 10 min early and get told it’s a 3 hour wait! During the height of a global pandemic and the US third wave! What’s the point of letting me set an appointment if you’re going to treat me like a walk-in? (Yes, I waited the ridiculous 3 hour wait time as it’s not like I could leave and continue to drive with a potential bomb in my face) More

I dont have any hesitations when a friend of mine ask me to make an inquiries with a car.The agent explained it in detail and everything has been well said. to make an inquiries with a car.The agent explained it in detail and everything has been well said. More

I just wanted to thank Norm Reeves Honda Superstore Cerritos, for having such a superb staff/salesmen who actually care and are willing to go out of their way to satisfy their customers! You honestly c Cerritos, for having such a superb staff/salesmen who actually care and are willing to go out of their way to satisfy their customers! You honestly can’t say every dealership has those “quality employees”. I appreciate Diego Cruz for reaching out to me and helping me to change my contract from lease to own. Now Clyde is mine and I’m beyond ecstatic! Thank you Honda! Sincerely, CPUNZALAN More

Bryan Salas helped me with getting my CR-V and Accord serviced. He was patient and kind. He made sure both my vehicles were up and running well again. I appreciate his help. I am satisfied with the servi serviced. He was patient and kind. He made sure both my vehicles were up and running well again. I appreciate his help. I am satisfied with the service. More

Received an excellent service from Christina Nuval. She is very friendly,professional, and greeted us with a sweet smile. She is very knowledgeable with all the features of the vehicle and explained its f is very friendly,professional, and greeted us with a sweet smile. She is very knowledgeable with all the features of the vehicle and explained its function very well. Very good asset to your team! Great job! More