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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,447 Reviews

2,447 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 07, 2024

Best Honda Dealer , the team very professional thank you for taking care my car se More

by bertha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear you had a great experience, and we look forward to serving you again in the future.

June 06, 2024

Robert was very helpful and very friendly, I would definitely work with him again. He advised me on what my car may need next, which was great! More

by szyq16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Robert provided such helpful and friendly service, and we look forward to assisting you again in the future.

June 06, 2024

$170 for diagnostic test, ripped off, you get 0 starts from me, not friendly customer service. 20 years ago when I bought my first car were super friendly. Inviting now everybody's looks snobby what an at More

by Yaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for your recent experience and appreciate your feedback. We take customer service seriously and would like to address your concerns to ensure we improve. Please reach out when it is convenient. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

June 06, 2024

Had a 9:15 am appointment. Vehicle was not inspected until after 11 am. No evidence that oil change I came in for was even done. Oil change Not listed in service invoice. Oil s More

by johntravers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall employee names
Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced during your recent visit. Your feedback is valuable to us, and we're committed to addressing these issues. Please reach out to us directly so we can discuss the situation.

June 06, 2024

Excellent, Exceptional,Friendly,Compassionate All around top of the line excellent service and outcome of the service More

by bridgete.givens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Service
Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.

June 05, 2024

Better service than previous times we have taken our car there. It was the quickest service we ever had More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had such a positive experience and we look forward to serving you even better in the future.

June 04, 2024

They were supposed to fix the fuel pump recall! I called and talked to the service dept and they said they would fix it and made an appt for me. Then, I went to pick it up and they said they didn More

by lolalp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan- service guy
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced. Your feedback is important to us, and we value your time. Please reach out to us directly so we can address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

June 04, 2024

The waiting is terrible. Letting a customer to wait for 8 hrs is a pissed off. More

by cristoms_12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention. We sincerely apologize for the long wait and will work to improve our service times to ensure a better experience in the future. If you would like to discuss this further please reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

June 04, 2024

Went in for routine B1 service for my 2017 Honda CRV. Michael Vasquez was my service advisor and he had me in and out in about an hour: More

by Theshinman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Vasquez
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Michael provided you with efficient service. We look forward to serving you again!

June 04, 2024

The customer service is really good, it was fast and very accurate.Honda is the best🥰 More

by bgaj123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience and appreciate your support for Honda.

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