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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,337 Reviews

2,337 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 07, 2024

The repairs were prompt and the entire team was cordial and professional. Great service and highly recommended! More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony and Mike in service were amazing!
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May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. We appreciate your recommendation and look forward to serving you again in the future.

May 07, 2024

Very honest and happy people. The dealership is ver clean and bright I really enjoyed having my car serviced. More

by musicfairy19149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience with us. We look forward to serving you again in the future!

May 07, 2024

I assume that since the dealership is big, they just want to move you along to get to the next person. And maybe because I went on a Saturday morning, they were busy and didn’t have time to explain in simple More

by kym.10495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. We strive to provide clear and detailed explanations to all our customers, regardless of their level of car knowledge. Please reach out to us directly so we can address any concerns you have.

May 07, 2024

Very happy with my service visit at Norm Reeves Honda , Cerritos. The service was fast and complete at a fair price. More

by drdinos_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Honda in Cerritos for your service needs! We're delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and we appreciate your feedback.

May 07, 2024

The service was good information also was fine but the waiting is to long miss the shuttle to the mall More

by conq731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We apologize for any inconvenience caused by the wait time and missing the shuttle. We'll work to improve our efficiency to ensure a better experience for you in the future.

May 07, 2024

Fast, easy, and very smooth process ! Car was done very fast and service advisor was great More

by mjrubio0930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear about your positive experience with us. Enjoy your new ride, and don't hesitate to reach out if you need anything in the future!

May 07, 2024

The service was quick and efficient. Customer service was great. I appreciate the charging station and waiting area. More

by tbperez2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Providing excellent service and amenities like charging stations is always our priority. We look forward to serving you again in the future!

May 06, 2024

Service center are very accommodating, helpful and even checked if my service contract was still good. More

by joe_vberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
adam
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May 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our service center. We always strive to provide top-notch service and assistance to all our customers.

May 07, 2024 -

joe_vberg responded

Sure, I just didn't like the obnoxious texts from sales department telling me I could trade up for same or less payment. Such a amateur sales pitch. I own it, no payment.

May 06, 2024

Awful customer service and service person enter false information regarding reason for taking my vehicle for service. More

by salcidosandra74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kash Varzandeh
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about your experience. Please contact us directly so we can address your concerns. Your satisfaction is our priority. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

May 06, 2024

Very attentive. Mike in finance was very helpful, he got us the best interest rate! Thanks for a great experience More

by krayej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Mike provided attentive service and secured the best interest rate for you. It was our pleasure to ensure you had a great experience at our dealership!

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