Norm Reeves Honda Superstore Cerritos - Service Center

I liked that there was communication throughout the process. It made things easy. Transparency was great. process. It made things easy. Transparency was great. More

Service work was fine. I was quoted a time of 3.5-4 hours. After waiting that time, it turns out my car was not even started at the time. The manager of service arranged fo I was quoted a time of 3.5-4 hours. After waiting that time, it turns out my car was not even started at the time. The manager of service arranged for a rental car but the customer service experience was depended on my intervention. No one at any time advised me of the delay. When I looked for my service advisor he was at lunch. Normally, I am used to excellent service from Norm Reeves but today it missed the mark by quite a bit. More

Besides waiting in the lobby for 5 hours instead of giving me a rental it’s was good giving me a rental it’s was good More

I love going to this dealer and getting my car serviced. The customer service is great. Mike Vasquez and other team members are always very nice The customer service is great. Mike Vasquez and other team members are always very nice More

Great experience and Service. Service Job was completed on time as Service advisor promised. . Very satisfied. Service Job was completed on time as Service advisor promised. . Very satisfied. More

Leo Lazcano best customer service. He provided well information and was on top of what my car needs. He provided well information and was on top of what my car needs. More

Finished on time, taken on time for service and friendly professional service I will recommend to others the Honda people and excellent service. Natalie Petrucci professional service I will recommend to others the Honda people and excellent service. Natalie Petrucci More

The representative was very friendly. He looked into my matter. I just needed to make sure all the work my car needed was done. He made sure. He looked into my matter. I just needed to make sure all the work my car needed was done. He made sure. More

I was able to make an appointment the same day. Check-in took about 10 minutes, which was reasonable. Thahn used my coupon from the web site. Tech IDed recommended service based on time, per Honda. Check-in took about 10 minutes, which was reasonable. Thahn used my coupon from the web site. Tech IDed recommended service based on time, per Honda. Job was done in about 1.5 hours. More

Didn't show tread depth recommendation. Didn't do tire rotations. Didn't text they were done. My engine oil light went off when leaving. Didn't do tire rotations. Didn't text they were done. My engine oil light went off when leaving. More