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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,362 Reviews

2,362 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 28, 2025

fast, not too long of a wait, very nice staff jonathan was very attentive and friendly/nice. stayed the entire progress of my oil change, More

by annettey1235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jonathan romero
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Annette, thanks for sharing your experience with us! We’re happy that Jonathan Romero made your oil change visit efficient and comfortable. It’s our pleasure to serve you, and please check out our service specials in the future.

March 27, 2025

Terrible service advisor Kept my CRV for recall rpaie for 3 hours and didn’t even took the car inside. Very rudely asked me to ignore my scheduled appointment and I took my car back. Don’t even go there More

by ramu__miryala
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Mar 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It's concerning to see your review, as this does not sound like the experience we strive for. Customer satisfaction is important to us, and we'd like to speak with you further so we can make things right. Please contact me at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 26, 2025

It was Good and fast service and I like it best service Good attention and More

by mdecr3871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's awesome to hear! Thank you so much for sharing your feedback. We're glad that our commitment to timely, attentive service came through.

March 26, 2025

This place gave me exceptional service with great customer service. I recommend everyone to go there. More

by WILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thah Sabatier
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much! Please tell your family and friends about us - we could always use more great customers like you!

March 25, 2025

Great service from George Raygoza. Excellent communication on when our car was to be worked on and picked up. Everything that has been worked on is working great. More

by jusbree24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It’s fantastic to know that George Raygoza kept you well-informed throughout your service. We’re thrilled that everything is working perfectly. When planning your next appointment, consider checking out our vehicle reviews and comparisons for extra insights on your car’s performance.

March 25, 2025

Person who helped me was amazing I totally recommend him and will definitely go back to him More

by alexgarcia418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this feedback! We hope you'll tell your family and friends about Ruben.

March 25, 2025

Good job I’ll come back when I need service. or any questions. Thank you very much More

by thinsaieraiguyesns
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We look forward to providing you with another 5-star visit next time! Thanks!

March 25, 2025

I really like it cause they’re friendly and professional and they’re honest about what your car needs More

by nancyespeicorona218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind review! We always want to deliver a top-notch experience for customers like you.

March 25, 2025

Fast and reliable service. Vehicle completed in a reasonable amount of time. Would recommend to friends and family More

by mbarb13454334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5-star review and kind recommendation! We look forward to assisting you, your family, and your friends for a long time to come.

March 25, 2025

Good service and the service person is very nice to me. They did a good job. Thanks. More

by achen5555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5 stars! We hope to see you back for another amazing visit!

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