Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,340 Reviews

2,340 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
March 03, 2024

The service was fine no complaints do have 15 words to give I think it’s a unreasonable request you want a response but then what to tell the customer how long it has to be More

by Trinitas.Vernon
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on our service! Let us know what else we can do to make your next visit with us a five-star experience.

March 03, 2024

Very good Wonderful service and kind people and friendly Just the best Enjoyable and kind More

by Masoudyakuby
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Julie she is amazing. Always helps me ??
Mar 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to leave us this feedback! We look forward to your next visit and hope to make it worthy of five stars!

March 03, 2024

First visit, and it was excellent Joseph was professional as were all the people working your service area. I will return for my service needs. More

by pdeec49
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Mar 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving us this review! We're happy to hear that Joseph took good care of you. We look forward to working together again!

March 02, 2024

They fixed the A/C recalled Drop off the car in the morning was completed in the afternoon good service More

by 213corgis
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Mar 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for leaving us your review! We're glad to hear that your car received the attention it needed. Let us know if there is anything else we can do for you!

March 02, 2024

Overall it was a good experience. The agent was very informative and helpful. I spent more money than I wanted but I needed parts replaced, this had nothing to do with the dealership More

by blairascott31
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Mar 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to leave this review! Please let us know what else we can do to make sure your next visit is worthy of five stars.

March 02, 2024

He was really friendly and helpful He was catering, and showed us the waiting room. The overall service was fast. More

by Cv.Imatong
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
Mar 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your five star rating! We're always happy to help- let us know if there is anything else we can do for you!

March 01, 2024

Overpriced You guys charge too much for minor stuff and my warranty should cover stuff like the 30 k miles check and filters and stuff More

by Contreras.jacob002
Recommend Dealer
No
Mar 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we regret to read about your negative experience and understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

February 29, 2024

Every time I get my vehicle service Joseph vargas makes sure everything is up to date and fix off course excellent customer service highly recommend him. More

by Preciousestar27
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph vargas
Feb 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank for for the 5-star review! We're proud to know that Joseph and the rest of our service team took care of you and your car.

February 28, 2024

Jerry was a great associate and was helpful with answering all my questions. Very informative. Highly recommended him as a salesman More

by lan48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! We're glad to hear that Jerry and the team made your time with us worthy of five stars!

February 27, 2024

After having my car for 6+ hours, didn't have my car ready and I had an appointment !!!My car was still on the rack and then finally I asked for a rental because it ended up being too late for them to g More

by Diffy1113
Recommend Dealer
Yes
Employees Worked With
New employee. Al or Alfonso, something like that.
Feb 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for the inconvenience you experienced with your appointment. Your feedback is valuable to us, and we'll work diligently to ensure a smoother process in the future.

...
157
...