Norm Reeves Honda Superstore Cerritos - Service Center

Javier us always great! He is knowledgeable, dependable, really nice always willing to help and take good care if my car He is knowledgeable, dependable, really nice always willing to help and take good care if my car More

The sales rep was unfortunately, very unprofessional & impatient , Choosing to be right and argumentative instead of caring for the customer needs/concerns. They never did follow up on a couple of issue impatient , Choosing to be right and argumentative instead of caring for the customer needs/concerns. They never did follow up on a couple of issues. Unfortunately not a first at Norm Reeves. More

Excellent service all around Quick and attentive service given by Thanh. Always makes sure I leave happy given by Thanh. Always makes sure I leave happy More

Michael Barr was great he informed of the maintenance items needed and kept in contact with me through the process. items needed and kept in contact with me through the process. More

Very clean and bright, and the staff were friendly and helpful. Got service right away. Wait time was less than 5 minutes. helpful. Got service right away. Wait time was less than 5 minutes. More

Smooth experience and very fast I would've like them to Provide coffee and pastries and more charging stations but satisfied Provide coffee and pastries and more charging stations but satisfied More

Thanh was knowledgeable, friendly and professional. He's worked with me over the years and is always superb. Please pass on my thanks to him. He's worked with me over the years and is always superb. Please pass on my thanks to him. More

We showed up and right away he took care of us and walked us through the process with the big smile on his face and told us that he would handle the problem. us through the process with the big smile on his face and told us that he would handle the problem. More

I brought my car in for a recall. It was taken care of in a timely manner. I'm fine with that. When I went to pick up my car, Aaron forgot to give me the recall slip that I had to tak It was taken care of in a timely manner. I'm fine with that. When I went to pick up my car, Aaron forgot to give me the recall slip that I had to take to the DMV. I went to the DMV and wasted an hour and a half there only to find out I didn't have the slip, that is required. I had to go back to the dealership and get the slip from Aaron. When I asked him why he didn't give it to me when I picked up my car his response was oh I forgot. I'm very unhappy about that. It wasted a lot of my time. More

Than always takes care of my vehicle. He is knowledgeable and is always prompt on delivery. He is knowledgeable and is always prompt on delivery. More