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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,457 Reviews
Call Service Center (562) 888-5100

2,457 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 25, 2024

In and out in a short amount of time My scheduled maintenance was uneven Pleasant and professional More

by Lululee12000
Recommend Dealer
Yes
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Jan 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your experience with us! We're delighted to hear that your maintenance visit was efficient and that you found our team pleasant and professional. Your satisfaction is our priority, and we look forward to serving you again in the future. Safe travels!

January 25, 2024

She was straight forward in regards to my vehicle service. Also, offer some recommendations Also she gave me a discount More

by Gonzalez4732
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Jan 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your feedback! We're delighted to hear that you appreciated our straightforward approach and recommendations. We're committed to providing excellent service, and we look forward to assisting you again in the future.

January 24, 2024

We went in for noise and paid something to fix it. Next day noise came back. More

by divine25d
Recommend Dealer
No
Employees Worked With
Jonathan
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that you had a negative experience with our team and we would like to discuss your experience further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 24, 2024

This will be the 3rd time the car is taken in for the same exact problem , nothing has gotten fixed , this is absolutely ridiculous! It’s a certified vehicle, I have only had it since May 2023 .. More

by ajuarez5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for the recurring issue with your certified vehicle. Our team would like to speak with you about this matter to learn more. When it is convenient, please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 24, 2024

Great services. Friendly people. And efficient work. You have excellent service and will definitely keep coming back. More

by Cambellstu
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience and look forward to serving you again in the future.

January 24, 2024

Great fast service. Workers were nice. My cars runs smoother due to oil change. Highly recommend More

by j2sie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're delighted to hear about your positive experience and the improved performance of your car. We appreciate your recommendation!

January 24, 2024

The person who help me was really respectful, answered all my questions, and stay with on contact with me on the progress of my vehicle. More

by Izzy8005
Recommend Dealer
Yes
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that our team member provided excellent service, answered all your questions, and kept you informed throughout the process. We appreciate your trust in our dealership!

January 24, 2024

Had a appointment at 10:30am I waited there because i had no way back home and dealer doesn't provide a lender car. It was 3:30 and my car had not yet been serviced. They told me my car would not need ready More

by aguilar.estefani
Recommend Dealer
No
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for the inconvenience you experienced with the service delay. Your feedback is important to us, and we'll use your feedback to improve our services. If you would like to discuss this further please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 24, 2024

I had a pleasant experience. Thanks I am satisfied with the service. Thank you much. More

by shawsali
Recommend Dealer
Yes
Employees Worked With
Manny
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're delighted to hear you had a pleasant experience with our service. Your satisfaction is our priority, and we look forward to assisting you again in the future. Safe travels!

January 24, 2024

Services were completed in a timely manner Very professional and polite I will return again when necessary More

by Dlwarwick2
Recommend Dealer
Yes
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our services. We look forward to serving you again in the future. Safe travels!

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