Norm Reeves Honda Superstore Cerritos - Service Center

Quick, friendly, resolved my question and service support and explained what was going on that helped me understand the noise I was hearing! Ramiro was very helpful and took time to hear my question about my and explained what was going on that helped me understand the noise I was hearing! Ramiro was very helpful and took time to hear my question about my vehicle and explained well!! More

I called to make an appointment. Got there and got service. Julie did a great job. Got there and got service. Julie did a great job. More

I always feel like they keep me posted on what is going on. Thanh answers all my questions and I always feel like we are important to him. Honest and friendly. on. Thanh answers all my questions and I always feel like we are important to him. Honest and friendly. More

Ramiro is the rep who helped me with my vehicle and the service he provided was great! service he provided was great! More

Advisors were very helpful in servicing my car despite not having an appointment. I appreciate their help. not having an appointment. I appreciate their help. More

I called at 10:21 AM asking if they had a 'breather tube' for a 2015 Honda Accord LX 2.4L engine. Part number is 17152-5A2-A00, and the man on the phone said I would need to 'pre-pay' for the ~$20 part (roug for a 2015 Honda Accord LX 2.4L engine. Part number is 17152-5A2-A00, and the man on the phone said I would need to 'pre-pay' for the ~$20 part (roughly). When I go in to 'pre-pay 30 minutes later, that gentleman on the left computer walking into the parts department looked up the exact part and quoted me over $200! Looking at the diagram, a 3-4 inch PCV hose does not cost $200. Either he was quoting me for part of the air box system or he was not paying close attention. I asked him if he could look more into it and speak with someone on his team to determine if that was a mistake in the system, something I am very well aware that is above his pay grade, but still didn't seem interested in helping out me, the customer. If I was in his position, which I have been many times, I would have called Honda America or another source to determine why the obvious (a $10-$20 part) was priced incorrectly. Instead, he let me walk out and waste my time driving to the dealership. This comes down to customer service, training and putting more interest in helping the customer than thinking they are always right. Systems, computers, etc. can be incorrect at times; it's not always perfect. More

Service was done in a timely manner. Good communication with agent and good service overall. Good communication with agent and good service overall. More

Trevor did a great job ! Great customer service . Will definitely be coming back to see Trevor at Honda Cerritos Great customer service . Will definitely be coming back to see Trevor at Honda Cerritos More

I like how the service team kept me informed about my vehicle every step of the way.. Great service and good price! vehicle every step of the way.. Great service and good price! More

Thanh Sabatier is the ultimate professional advisor to me and my family. He informs us of the issue and most importantly, the solution to the problem. He communicates with us regarding every detail that we n and my family. He informs us of the issue and most importantly, the solution to the problem. He communicates with us regarding every detail that we need to know. I keep coming back because of people like him. More