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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,331 Reviews

2,331 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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February 25, 2025

Pleasurable experience. I was attended with expertise and felt like EVERYTHING was properly explained. Questions and concerns were all addressed More

by rmazasas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar O.
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Feb 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Receiving all the right information about your Honda's servicing needs helps you to plan for the future. We're pleased that your service advisor could present that to you and address any concerns you had. Feel free to contact us if anything else arises between now and the time that you return for service. Thanks so much!

February 25, 2025

My car is now having problem after it was serviced by your company. And the problem is coming from your service. More

by paulosaji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department.
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Feb 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to resolve any issues that your Honda is experiencing. Please reach out to our dealership when you're available. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 25, 2025

Norm Reeves Honda Cerritos is always quick and easy to work with. Love taking my cars here for service. More

by Allanajo_Cameron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
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Feb 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We love having you hear, Cameron! Our goal is to make our customers happy, whether they're buying a Honda or having their cars serviced. Thank you for coming by, and we hope to serve you for many more miles and years to come!

February 25, 2025

Always a pleasant experience when we go to Norm Reeves! Staff are friendly, professional and efficient. Thanh is always helpful he’s the best! More

by Brenda_Moreno23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Feb 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty means a lot to us, Brenda! We're pleased that you've been sticking with us for Honda service. We're also happy that your experiences with our staff have been so positive. If you need an appointment next time, you can book it online. Thank you!

February 25, 2025

The agent was very professional. The waiting room was very neat and orderly. They did a marvelous job on my vehicle More

by Catherine Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romero
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Feb 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear, Catherine! We pride ourselves on our facility, and we're glad that you felt comfortable in our waiting room. Plus, we're happy that your service visit for your Honda was so satisfying. Thanks so much!

February 25, 2025

Johnathon was very professional answering all my questions was very patient and super helpful with me thank you once again Honda for having awesome staff members More

by Maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan services
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Feb 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Our service staff members like Johnathan are the best, Maggie! We're so glad that they demonstrate a high level of service to you and other customers. We appreciate the glowing feedback, and hope to see you at a future appointment! Feel free to schedule it online. Thank you!

February 25, 2025

My experience was easy good and the staff was polite and Curtious I will be a return customer during the duration of my ownership in my Honda More

by lilladwallaces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clerk
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Feb 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We can't wait to see you again! It's nice to hear that your experience with our Honda service team will inspire you to return. Thanks so much, and we're here for you when you need us!

February 22, 2025

Pleasantly surprised how fast the service is. Took less than an hour and everyone was super nice More

by carmenescarrega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's awesome, Carmen! We prioritize speed and efficiency when it comes to servicing Hondas and other vehicles. We're also pleased that our team was nice on top of it all. Thank you!

February 22, 2025

The dealership itself is well organized and employees work fast and communication is good and the job gets done. Very friendly employees. More

by mariarocio181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that your service visit for your Honda went so well, Maria! If you'd like to share any suggestions to improve our services, we will be happy to hear them. We value our customers and want them to be treated well. Thank you!

February 22, 2025

They were able to make my shopping experience easier than I thought. Walked out with the car I wanted! More

by santanamaridd19413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
Report | Print
Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so excited to read about your shopping experience for a new Honda! Congratulations, and we're pleased that our team could steer you in the right direction. If you'd like to add accessories, please reach out to us. Thank you!

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