Norm Reeves Honda Superstore Cerritos - Service Center

I had a really good experience servicing my car here. Anthony was very helpful and provided exceptional customer service. I will definitely be coming back for any future purchases or services. Anthony was very helpful and provided exceptional customer service. I will definitely be coming back for any future purchases or services. More

He suggested I broke my own window. He also insinuated he was not going to help me with any other problems including the backup camera issue. Refused to address the problems with the co He also insinuated he was not going to help me with any other problems including the backup camera issue. Refused to address the problems with the connection port not working for the apple play. Suggested my phone was broken, not the port. More

I answered this last week. However, since you managed to discard my response, I will try once more. While Mike was a good service representative, the work was unsatisfactory. However, since you managed to discard my response, I will try once more. While Mike was a good service representative, the work was unsatisfactory. I brought my 2015 Honda Fit in primarily for a front end alignment because it was “pulling to the right”. It cost me a few hours waiting and more than $200, and it still PULLS TOWARDS THE RIGHT!!! I’m very unhappy with Honda having no problem soliciting my business and taking my money for work they failed to complete correctly. I thought about bringing it back, but I had to ask myself, “why would I want to waste more time and possibly money on a job you failed to complete? I have been doing business with Norm Reeves Honda for a very long time. Over the years, I’ve come to expect better from you. This is very, very disappointing. More

I had a 4 wheel allignment that was not done properly and my vehicle started swerving further to the right. I have to take it back and was informed they didnt do it right the first time. However my vehicle i my vehicle started swerving further to the right. I have to take it back and was informed they didnt do it right the first time. However my vehicle is still swerving to the right and I will have to take it somewhere else. More

Ramiro always makes me feel like family whenever I visit Norm Reeves Honda Ramiro was very knowledgeable on the service that my vehicle required Norm Reeves Honda Ramiro was very knowledgeable on the service that my vehicle required More

Great customer service finished in a great timely manner and made me feel comfortable He was very thoughtful to wash my car as well and made me feel comfortable He was very thoughtful to wash my car as well More

No call that part was here like I was told would happen. Calling multiple people over a year asking about part. Messages left unreturned regarding car part and process. Staff deflecting my concerns to other Calling multiple people over a year asking about part. Messages left unreturned regarding car part and process. Staff deflecting my concerns to other staff who couldn't answer More

Ramiro Montes has a great customer services. Always being very polite and respectful always trying the best way to assist me with my car Always being very polite and respectful always trying the best way to assist me with my car More

Mr. Aaron Perez was my Service Advisor and his service was exceptional. I hope to be his long line customer. was exceptional. I hope to be his long line customer. More

Service department is great! Fast service if you make an appointment for the early morning. In by 7-730am and out by 12-2pm. Drop off your car or wait. The dealership is close to Fast service if you make an appointment for the early morning. In by 7-730am and out by 12-2pm. Drop off your car or wait. The dealership is close to the mall & restaurants (within walking distance) if you choose to stay and wait. More