Norm Reeves Honda Superstore Cerritos - Service Center

Kept me informed and listened to my concerns. Informed me of the services my car needed, explained the service being made to my car and made sure I was comfortable while I waited Informed me of the services my car needed, explained the service being made to my car and made sure I was comfortable while I waited More

Very polite, He explained the service and any recommendations. Best of all excellent customer service. recommendations. Best of all excellent customer service. More

She explained what needed to be done and agreed with my decisions. Service was done on time. Only complaint was that the technician moved my seat forward, so i had to readjust. decisions. Service was done on time. Only complaint was that the technician moved my seat forward, so i had to readjust. More

Overall an ok experience, just wished we had a few updates when leaving the vehicle at the dealership updates when leaving the vehicle at the dealership More

Satisfied Ramiro is very helpful I'm satisfied with his help Ramiro always answer my questions his always respectful help Ramiro always answer my questions his always respectful More

Great customer service, reliable, knowledgeable. Very happy with the service I received from Thanh!! Dependable, always follow through Very happy with the service I received from Thanh!! Dependable, always follow through More

Everything ok but the text to tell me the car was ready didn't reach me. I was waiting but no one notified me. However the sales person who helped me with the how-to video etc made up for that. didn't reach me. I was waiting but no one notified me. However the sales person who helped me with the how-to video etc made up for that. More

Service and repairs were done within a great timeframe. The whole process was extremely easy. The whole process was extremely easy. More

Excellent service, extremely satisfied. The care & service were outstanding. Mr Aaron was very helpful, listener & respectful. The care & service were outstanding. Mr Aaron was very helpful, listener & respectful. More

When we first got there everything was good Aaron was very talkative which was good he gave us a time when my car will be done. We waited until 1240 and my car was sitting outside done and I was not awar very talkative which was good he gave us a time when my car will be done. We waited until 1240 and my car was sitting outside done and I was not aware of it wasn't for us to go out side and ask if it was done we would have been waiting for hours. There was another gentleman I didn't get his name he wasn't helpful and said did you guys pay for it yet I said no then he goes there Aaron we asked if it was done and he was like oh ya the paperwork is over at my desk. I just did not care for end process I should have had to ask if my car was done and especially see it just sitting outside More