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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,450 Reviews
Call Service Center (562) 888-5100

2,450 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 16, 2024

The service is good when I called to make in appointment she was very nice the day of the appointment the person who helped me he was nice too. More

by jimerlara180
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 16, 2024

Great customer service. The workers are helpful and friendly. No complaints. Very respectful. Always does a great job on my cars. I will recommend anyone to go and purchase More

by lwafer330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for writing this positive review. Customer satisfaction is our main goal, and it pleases us to receive your positive rating.

January 16, 2024

Usually pretty good/fast with their service. Took my car in a month ago for an issue and was told it was fixed and was charged $600 to replace my battery and the issue came back a week later and More

by kezlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Villanueva
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Kezlee, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 16, 2024

Michael provided us with great service as well as communicating with us on what was best for our vehicle. More

by criscione19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear Michael and the team provided you with a 5-star experience. Happy driving and we're here when you need us!

January 15, 2024

Great and fast Service and service advisor was quick and good Clean dealer and cool tire scanning technology More

by Wayne.Tanaka
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with our dealership! We're delighted to hear that you appreciated our fast service, clean facilities, and cutting-edge tire scanning technology. We look forward to serving you again in the future!

January 15, 2024

They the best The did a great job. , in a reasonable time They're all great. More

by lstacy3
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your 5-star experience! We're thrilled to hear that you had a positive visit. We look forward to serving you again soon!

January 15, 2024

Fast efficient and professional Went in for recall. Taken care of and also checked vehicle. More

by rlros
Recommend Dealer
Yes
Employees Worked With
Joseph
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your fantastic review! It's always great to know we've met your expectations. We can't wait to welcome you back!

January 15, 2024

Somewhat average My visit was okay that's all I can say It was okay for the visit More

by Beverly.dejohnette
Recommend Dealer
No
Employees Worked With
Do remember
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear your visit was only okay, Beverly. We'd love to hear further feedback, so we can give you a satisfactory visit next time. Feel free to contact our Customer Relations Manager, Kevin, to discuss this further! Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 15, 2024

Lied about everything and was unapologetic. Never returning even with free service Never going back More

by Jcha78
Recommend Dealer
No
Employees Worked With
Robert
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're very disappointed to learn about your experience. Your satisfaction is our top priority, and we would appreciate the opportunity to discuss and resolve any issues you may have encountered. Please contact us at your earliest convenience, so we can make things right. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 15, 2024

Great customer service Robert Gonzales was of great assistance when I went to go and get my car serviced. He explained everything that was going on with my vehicle and explained any questions I had. Th More

by Gabriela.salas0415
Recommend Dealer
Yes
Employees Worked With
Kelvin
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Jan 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star rating made our day, Gabriela! We're delighted you had a wonderful experience with Robert. If there's anything else we can do for you, visit us anytime. We'd love to have you back!

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