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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,332 Reviews

2,332 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 08, 2023

I brought my car top of the line , and I have a good battery clamp and nice hand break, maybe they thinking I’m not gonna notice the changes . But I ignore it. More

by jeromedulay12171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We appreciate your business and are committed to ensuring your satisfaction. If you have any concerns, please feel free to reach out to our team, and we'll be happy to address them for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 08, 2023

Honda Cerritos is always on top of there game, they figure out situations and give you there best option for your car! More

by Azanette11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Atienzo, Sandra Novak, George Santana
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with Honda Cerritos. Our team is committed to providing excellent service and finding the best solutions for our customers. We appreciate your support!

December 07, 2023

He is very nice and knowledgeable. He explained everything in correct way. He is a very humble person. More

by vinodshelat
Recommend Dealer
Yes
Employees Worked With
Thane
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We appreciate your positive feedback and are delighted to hear about your positive experience with our knowledgeable and humble team member. If you have any further questions or need assistance in the future, feel free to reach out.

December 07, 2023

It went well. I was kept in formed on the progress of my vehicle. Great customer service! More

by Drodriguez777
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you felt informed about your vehicle's progress and appreciated our customer service. We look forward to serving you again in the future.

December 07, 2023

Very professional and quick turnaround time The service rep was very cordial and professional in dealing with me More

by Tkhappy1
Recommend Dealer
Yes
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team provided you with professional and efficient service. Your satisfaction is our priority, and we look forward to serving you again in the future.

December 07, 2023

When I left after finishing my oil change the lights for my tire pressure turned on for all tires and I had to drive back to the dealership to get it resolved and wait again More

by Perezmegan36
Recommend Dealer
No
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about the inconvenience you experienced after your recent visit. We understand your time is valuable, and I apologize for any inconvenience caused. Our team is available to discuss your concerns at your convenience. Thank you for bringing it to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

December 07, 2023

Excellent Had good experience they make me feel home Had good experience they make me feel home and they clear all my doubts More

by Salas0620
Recommend Dealer
Yes
Employees Worked With
BRYAN SALAS
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team made you feel at home and addressed all your concerns. We appreciate your trust and look forward to serving you again in the future.

December 07, 2023

Good Miguel is very pleasant to deal with. Very helpful and courteous Explain things in a manner that you understand More

by finely_free2006
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Miguel provided you with a pleasant and helpful experience. Our team is committed to clear communication and ensuring your understanding throughout the process. We appreciate your feedback and look forward to assisting you in the future.

December 07, 2023

Very nice staff, job well done. Honda Norm Reeves has very kind staff, and they always do a very good job. More

by jandra
Recommend Dealer
Yes
Employees Worked With
Robert
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our staff at Honda Norm Reeves. We appreciate your support and look forward to serving you in the future.

December 07, 2023

They gave me a discount coupon for the oil change. It was a good deal! More

by alxdonis
Recommend Dealer
Yes
Employees Worked With
Joseph
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our oil change service and the discount coupon. We're delighted to hear that you found it to be a good deal, and we appreciate your business.

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