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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,332 Reviews

2,332 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 16, 2023

I always, do service at this place, just I had two bad experiences, One of them was last time, More

by froylandp52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Arteaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear that you had a negative experience during your last visit. Your satisfaction is important to us, and we value your feedback. If there's anything specific you'd like to discuss or if you have any concerns, please feel free to reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

September 15, 2023

I’ve always gotten the best service with Anthony Ortiz and when oktavo was with the dealership but I’m having on going problems with this 2016 Honda accord I’ve brought it in 3 times regarding the same th More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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September 15, 2023

Have always had great service at Cerritos. Working with Bryan was great as usual…have worked with him before as well as others. More

by Curtis Kessinger
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ortiz
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Sep 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Curtis, thank you for your continued loyalty to Cerritos and for choosing Bryan for your service needs. We're delighted to hear that you've consistently had great experiences with us. We look forward to serving you in the future and maintaining the high standard of service you've come to expect.

September 15, 2023

Communication is not the best when vehicle is done with services or followed up I’d anything is needed. More

by Campos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car services
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Sep 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry yo hear that you didn't receive the best communication. We understand that being kept in the loop regarding your vehicle is important and we apologize for any frustrations you experienced. We hope to continue working with you and aim to improve our communication.

September 14, 2023

Exelent personal. Very helpful. They listen your worries and always try to solve the problems asap. More

by l.barajas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Many and Antony.
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Sep 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We strive to provide excellent service and support to our customers, and we're pleased to hear that our team has been attentive to your needs. If you ever have any more questions or concerns, please don't hesitate to reach out.

September 14, 2023

Crowded, overrated, confused, liars, irresponsible and make promises that’s they can’t keep. I was told by the previous service advisor that my vehicle was due for some major services. Well, according to More

by jcontreras59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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September 14, 2023

Is the best #1 they help me alot with my car. I will recommended🙏🏻 the best dealer More

by Vlupita62@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Sep 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and recommendation! We're thrilled to hear that you had an excellent experience with us and that we could assist you with your car.

September 14, 2023

Reason I didn’t give it a five is because you no longer wash the car. Reason Covid, in my eyes that’s now an excuse to cut a service. Porters are unmasked and are non stop in and out of cars moving and t More

by bangtheory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Sep 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share this constructive feedback with our team. We hope to continue working with you.

September 13, 2023

Great customer service. Love taking my car for A1 service. Good outcome and clean environment. More

by corina_guzma12n
Recommend Dealer
Yes
Employees Worked With
David
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Sep 14, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and are delighted to hear that you had a great experience with our A1 service and clean environment. Providing excellent customer service is our priority, and we look forward to serving you and your car in the future. Thank you for choosing us!

September 13, 2023

Service was fast and it was a very chill experience parts Dept was very helpful More

by thetank1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that you had a fast and enjoyable experience at our service department, and that our parts department was helpful. Providing efficient and helpful service is what we aim for, and we're glad we could meet your expectations.

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