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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,332 Reviews

2,332 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 18, 2025

I have been here for the second time and got what i expected excelent service More

by omar bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braulio lazcano
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Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Omar! We’re thrilled to hear your second visit met your expectations. Braulio and the rest of our team are here if you need anything else or if someone you know is looking for excellent service.

January 17, 2025

Customer service is excellent and all the staff of Norm Reeves are all awesome. Mr. Ortega, Oscar and Mr. Javier Pena are very helpful assisting me on my vehicle needs and very professional. Keep up the go More

by Bobot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Ortega, Osacar, Javier Pena
Report | Print
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing this support for our team. Your kind words motivate us to keep up the good work. If you need anything else, we’re here for you!

January 17, 2025

Fast and efficient service, great communication from advisor will be returning for future services when needed More

by gonzrenee28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan R
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Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled that you found our services for your Honda to be fast and efficient, Renee! We look forward to welcoming you back for service! To make it even more convenient for you, you can book your next appointment online. Thank you!

January 17, 2025

The employees are well trained, knowledgeable, helpful, friendly, and timely in getting the job done! More

by Arlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Report | Print
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you complimenting our staff, Arlene! They take pride in doing a good job and providing timely service. Thanks for noticing, and we can't wait to serve you again! If you're in a rush, we recommend trying out our Express Service program.

January 17, 2025

I just need clarity over how I can pay the charges next time. The one in-charge should explain to the customer about the down payment. More

by theetz_27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
Report | Print
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we value our customers, we'd like to discuss your payments in more detail. At your convenience, please give us a call or reach out to us via email. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 16, 2025

Fast and efficient. Very friendly and knowledgeable about my needs. Service was finished in half the time quoted. More

by vicki103vieudelou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Varga
Report | Print
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's what we like to hear, Vicki! We pride ourselves on being fast and efficient when it comes to servicing your Honda as well as providing a welcoming environment. If you're in a rush, we encourage you to look into Express Service. Thank you!

January 16, 2025

They are always willing to help and have fast service. They keep you updated with the car status More

by payaagonzalez
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that you have enjoyed efficient service at our dealership with regular updates! Thanks for letting us know, and feel free to schedule your next appointment online. We hope to see you in the future!

January 16, 2025

Hey there! Just wanted to share with you my recent experience with Honda of Cerritos. They did an excellent job servicing my car - the service guy was so effici More

by gloriabonillaa82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
Report | Print
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're really pleased to read this review, Gloria! We're thrilled that your service appointment went so well. If you'd like to request our service advisor for your next appointment, please let us know. Thank you!

January 15, 2025

Advisor was very helpful. . great service. Will definitely recommend my family & friends to norm reeves- cerritos More

by yqueenx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian in finance
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Jan 16, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We rely on word-of-mouth reviews so we're pleased to read this! We're also glad that your service visit went so well. Before coming by for your next appointment, check out our service specials. Thanks so much, and we'll see you next time!

January 14, 2025

We have been there before for all the maintenance but for this appointment we were unsatisfied no one was able to help us they gave us the run around and finally left frustrated and angry and all it was to c More

by xdanielgarciax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
Report | Print
Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback, Daniel, and we're disappointed that you were dissatisfied when you came by to get your car battery checked. We will address our service team about the issues you experienced, and hope that next time we can give you a five-star experience. If you'd like to discuss this matter in further detail, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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