Norm Reeves Honda Superstore Cerritos - Service Center
Cerritos, CA
2,478 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center
I took my car to the dealership for routine maintenance and scheduled another appointment to check another issues for later on the week. When I try to go to my other appointment the car won’t start. After and scheduled another appointment to check another issues for later on the week. When I try to go to my other appointment the car won’t start. After having to call AAA I found out my battery is massively corroded and it was not caught at my inspection. I go back to the dealership and at first they don’t seem very helpful so I speak with a manager only to have the pull up my service and find out my battery was NEVER INSPECTED! I paid for a service that was not done and with the amount of corrosion they should have caught it at one of my other inspections as well. I can’t trust that they are going to do the services they are saying they are doing and for their prices I expect my car to be well maintained since it is only 5 yrs old. More
Bringing in my vehicle for my routine service was easier at a later time I dropped it off at around 10 am . I expected it to be ready around 1-2 pm ,nope it was ready in an hour. My service advisor George R at a later time I dropped it off at around 10 am . I expected it to be ready around 1-2 pm ,nope it was ready in an hour. My service advisor George Raygoza and the technician Fernando went above great customer service . If you need to schedule your service book it with George Raygoza. More
The adviser refused to help me even though this is the third time I come in for the Apple CarPlay issue. He insisted that it was my fault and had no fix. third time I come in for the Apple CarPlay issue. He insisted that it was my fault and had no fix. More
I like that everyone is very helpful and professional. Service workers are not pushy and yet informative regarding my vehicle. Wait time is very reasonable. Service workers are not pushy and yet informative regarding my vehicle. Wait time is very reasonable. More
How would you rate dont remember. had an appointment at 11:00am on June 30th and was there at 10:30 am early. Work done in my car is transmission fluid flush and fuel injection cleani had an appointment at 11:00am on June 30th and was there at 10:30 am early. Work done in my car is transmission fluid flush and fuel injection cleaning and body throttle cleaning. waited and was able to pick up my can at 5:30 pm after 7 hours. Terrible!? (5=excellent 4=good 3=average 2=fair 1=poor) More