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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,518 Reviews

2,518 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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August 05, 2025

I had no issues in regards to the wait time. I was informed when my car was ready. More

by natrome69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Aug 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the nod on our timing! We aim to keep you informed and on schedule, and if you need anything else, let us know. See you next time your car needs a little TLC!

August 04, 2025

long beach honda is better. i wouldn’t go back here if the choice was up to me. More

by lauralbc2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
michael,barr
Aug 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re sorry to hear your visit didn’t leave a stronger impression. If you have any specific information about your experience, we'd like to discuss it with you. Please feel free to contact me with specifics. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

August 02, 2025

My experience with my appointment at Honda was great, the service was fast. I dropped it off and was finished before that actually time given. More

by slopez_15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services department
Aug 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Nothing beats service that finishes sooner than promised! Thanks for trusting us with your appointment. We look forward to your next visit.

August 02, 2025

Easy to make an appointment. Work was was promised to be done in 2.5 hours and was finished in 1.5 hours Enjoyed shuttle to and from mall and a very nice driver. And all employee More

by davilasg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great feedback! Cutting your wait time and offering a comfy shuttle ride are small things we love doing. We appreciate you noticing and can’t wait to see you again!

August 01, 2025

Mike Barr really did the difference when it comes to making my experience top notch! Why? Because of his candid and straightforward assessment of my visit. This was my 3rd visit in this dealership to s More

by nrelllin0231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barr
Aug 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Mike Barr will be thrilled to hear how comfortable and professional he made your visit. Thanks for sticking with us through three visits and for the five-star review! We'll be here for all your future needs.

August 01, 2025

Was hoping to get a print out of the wheel alignment results but did not More

by orekladious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Representative
Aug 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thanks for taking the time to provide feedback. We're glad your experience was mostly positive, but we apologize that you didn't get your wheel alignment results. Please feel free to reach out, and we can look into this for you!

July 31, 2025

My car got an oil change but I'm not sure my tires were rotated or my liquids checked More

by msventuralyn8157
Recommend Dealer
No
Aug 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, thanks for taking the time to provide feedback. We'd be happy to look into this for you and see what services were provided on your car. Please get in touch with me when it's convenient for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 31, 2025

Julie Canalas was very helpful and provided excellent service. She provided updates to ensure that was my time was well spent. More

by WilmerB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Wilmer, thank you for the fantastic feedback! Julie Canalas will be so happy to hear she made your visit efficient and well spent. We strive to keep you informed every step of the way and look forward to serving you again.

July 31, 2025

Service was fast. It's always amazing. That's why I always go to Service advisor. Robert Gonzalez cause he always gets me in and gets me right out and everyone's prett More

by Cincin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
Aug 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great review! Robert Gonzalez will be happy to know his fast service and friendly attitude made an impact. We’re here to get you in and out with a smile every time.

July 31, 2025

I saw a bunch of workers just shooting the breeze, I understand they are there to receive incoming cars. But perhaps they can do something more productive. Also, my car was ready for over 1 hrs. My s More

by lupeguererros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Aug 01, 2025 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear this. We always make everything possible to give an enjoyable experience, and we regret this one was the exception. I'd like the chance to speak with you about your recent experience. If you're willing, please reach out so we can discuss this issue at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.