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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,478 Reviews

2,478 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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July 17, 2025

I took my car to the dealership for routine maintenance and scheduled another appointment to check another issues for later on the week. When I try to go to my other appointment the car won’t start. After More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Pena
Jul 18, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your car troubles. We take your feedback seriously and want you to feel confident in every visit. Please contact me using the information below so we can discuss what happened and potential solutions. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 12, 2025

Bringing in my vehicle for my routine service was easier at a later time I dropped it off at around 10 am . I expected it to be ready around 1-2 pm ,nope it was ready in an hour. My service advisor George R More

by castillo.luisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Jul 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Whoa, Luisa, your car was ready before lunchtime? Now that’s the kind of service win we live for. George and Fernando are so glad they impressed and would love to help you again next time.

July 12, 2025

Excellent customer service skills and communication about vehicle status. Will return just because of him. More

by itzeldhl
Recommend Dealer
Yes
Employees Worked With
Javier Peña
Jul 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

You found your service MVP, and we couldn’t be happier about it! Thanks for the kind words and for trusting us with your ride. We’ll be here ready to impress all over again.

July 11, 2025

The adviser refused to help me even though this is the third time I come in for the Apple CarPlay issue. He insisted that it was my fault and had no fix. More

by sammmysianeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Cabrera
Jul 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, I'm sorry to hear about the issues with your Apple CarPlay. I can totally understand why that would be frustrating and would like to look into this for you. Please contact me with more details. Thank you! Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 11, 2025

I like that everyone is very helpful and professional. Service workers are not pushy and yet informative regarding my vehicle. Wait time is very reasonable. More

by herminiaquintan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
Jul 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Now that’s what we love to hear! Helpful, professional, and chill is exactly how we like to do things. Thanks for trusting us with your car care and your time.

July 10, 2025

They were very busy, I came without an appt but George helped get my car checked. Everyone was very courteous More

by mmiram556
Recommend Dealer
Yes
Employees Worked With
George Juarez
Jul 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for rolling in. George is glad he could jump into action and get your car checked despite our busy day. We appreciate your patience and kind words about our team’s courtesy.

July 09, 2025

Overall service from the service rep was great. Kept his word on the quote he provided initially More

by Carla.leyva01
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Jul 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Carla, you rock! 🎉 Jonathan is over the moon to hear of your satisfaction. Drive safely and see you next time!

July 07, 2025

How would you rate dont remember. had an appointment at 11:00am on June 30th and was there at 10:30 am early. Work done in my car is transmission fluid flush and fuel injection cleani More

by Lvaldez
Recommend Dealer
No
Employees Worked With
dont remember. had an appointment at 11:00am on June 30th and was there at 10:30 am early. Work done in my car is transmission fluid flush and fuel injection cleaning and body throttle cleaning. waited and was able to pick up my can at 5:30 pm after 7 hou
Jul 08, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there. Was there a problem with your recent service visit? If so, please provide me with more details so that I can assist you. If not, we ask that you please update your rating to reflect your experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 05, 2025

Service was great and fast And the service advisor took his time to explain any questions we had More

by xdanielgarciax
Recommend Dealer
Yes
Employees Worked With
IDR
Jul 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Daniel, thrilled to hear our speed and patience won you over! Explaining the details is our jam—glad it helped you feel confident. Let’s do it again next service!

July 05, 2025

It was the free service for buying a new car. Efficient and free. Done at promised time More

by tjentai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Jul 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Free, efficient, on‑time—and you still found time to smile! Thanks for the kudos. We’ll keep the stopwatch ready for your next visit! ⏱️😊