Norm Reeves Honda Superstore Cerritos - Service Center

First of all I got my vehicle scratched second u guys don’t offer transportation back home I remember before u guys offered transportation depending on distance 3rd u guys don’t wash the vehicles anymore don’t offer transportation back home I remember before u guys offered transportation depending on distance 3rd u guys don’t wash the vehicles anymore after service ,service tech was decent really short whe speaking to him but it might be because there overwhelmed I’ll definitely consider not purchasing a Honda vehicle anymore More

Great service, my previous visit there was a lack of comminication with the service advisor. Thank you comminication with the service advisor. Thank you More

Easy appointment booking & smooth service. Workers were nice & welcoming. Great environment. Michael was excellent. Workers were nice & welcoming. Great environment. Michael was excellent. More

Great. Trevor was great and informative. He was able to get all the work completed within the time frame we set. Trevor was great and informative. He was able to get all the work completed within the time frame we set. More

Service team was a joke. Bought a '25 honda crv in December. Went in for my first prepaid maintenence and got turned away by the service department for a reason that still ma Bought a '25 honda crv in December. Went in for my first prepaid maintenence and got turned away by the service department for a reason that still makes zero sense to me. Rude, poor service and was treated unfairly. Likely will be getting service elsewhere. They didn't even take the time to explain themselves. Horrible service from the moment I arrived. Asked for mgmt follow up and never got it. Get your car serviced somewhere else. . More

Very awesome and was very kind and helpful They were very awesome friendly and took my car in and it didn't take long to get all of it done they showed they really cared awesome friendly and took my car in and it didn't take long to get all of it done they showed they really cared More

Everything was great! Thank you . Fast and reliable service. Customer service was great! Was informed of all the work that was done Thank you . Fast and reliable service. Customer service was great! Was informed of all the work that was done More

I tried calling to check for availability for walk in on Thursday to do an oil change as they don’t accept appointments for that service. At 3:45pm I was told it was too late to come in for service as 4:00p Thursday to do an oil change as they don’t accept appointments for that service. At 3:45pm I was told it was too late to come in for service as 4:00pm was the last time for arrival. I was already at the dealership but was told not to come in. Saturday I call around 1:00pm and was told again that I could not come in because they are booked out for oil changes. I was surprised because I was told to come any time before 4:00 pm when I first called. As I was already there I decided to just pull in and see if they could service my car. They said it would be 2.5 hours but I could receive service. I was for service which ended up going past the estimated wait time. I did not receive any paperwork or advice regarding the multipoint inspection. There was no indication that that had been done but I was still billed for those labor hours. Overall I feel that my business was not appreciated by the dealership. More

I love Honda Cerritos because they always greet me with good attitude and motivation as I’m getting helped it’s good to see smiles on faces when having conversations good attitude and motivation as I’m getting helped it’s good to see smiles on faces when having conversations More

I’m very satusfied with the Services by Mr. Miguel Cabrera. He is highly recommendable. Miguel Cabrera. He is highly recommendable. More