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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,376 Reviews
Call Service Center (562) 888-5100

2,376 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 17, 2025

Customer service is excellent and all the staff of Norm Reeves are all awesome. Mr. Ortega, Oscar and Mr. Javier Pena are very helpful assisting me on my vehicle needs and very professional. Keep up the go More

by Bobot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Ortega, Osacar, Javier Pena
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Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing this support for our team. Your kind words motivate us to keep up the good work. If you need anything else, we’re here for you!

January 16, 2025

Fast and efficient. Very friendly and knowledgeable about my needs. Service was finished in half the time quoted. More

by vicki103vieudelou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Varga
Report | Print
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's what we like to hear, Vicki! We pride ourselves on being fast and efficient when it comes to servicing your Honda as well as providing a welcoming environment. If you're in a rush, we encourage you to look into Express Service. Thank you!

January 16, 2025

They are always willing to help and have fast service. They keep you updated with the car status More

by payaagonzalez
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that you have enjoyed efficient service at our dealership with regular updates! Thanks for letting us know, and feel free to schedule your next appointment online. We hope to see you in the future!

January 16, 2025

Hey there! Just wanted to share with you my recent experience with Honda of Cerritos. They did an excellent job servicing my car - the service guy was so effici More

by gloriabonillaa82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're really pleased to read this review, Gloria! We're thrilled that your service appointment went so well. If you'd like to request our service advisor for your next appointment, please let us know. Thank you!

January 15, 2025

Advisor was very helpful. . great service. Will definitely recommend my family & friends to norm reeves- cerritos More

by yqueenx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian in finance
Report | Print
Jan 16, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We rely on word-of-mouth reviews so we're pleased to read this! We're also glad that your service visit went so well. Before coming by for your next appointment, check out our service specials. Thanks so much, and we'll see you next time!

January 14, 2025

We have been there before for all the maintenance but for this appointment we were unsatisfied no one was able to help us they gave us the run around and finally left frustrated and angry and all it was to c More

by xdanielgarciax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
Report | Print
Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback, Daniel, and we're disappointed that you were dissatisfied when you came by to get your car battery checked. We will address our service team about the issues you experienced, and hope that next time we can give you a five-star experience. If you'd like to discuss this matter in further detail, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 14, 2025

Great service! No wait. Job completed on time. No issues with car afterwards. Will definitely return. More

by kfairman51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a five-star visit to us! That's the type of service we strive to provide, and you're welcome to return at any time. Thank you!

January 14, 2025

I was told it would be 3 hours for oil change and recall. It was done in 2 hours 1/2 which was great. Great service. More

by naldmed1555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George, Raygoza
Report | Print
Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad you had some more time back in your day! Thanks for sticking with us for routine service. If you're looking for a faster wait time, opt for Express Service.

January 14, 2025

Anthony Ortiz is the best, what can I say . ..EXCEPTIONAL SERVICE TO THE POINT. Always, provides a report of what needs to be done next on your car and works to obtain the brst plan to keep t More

by argentinatuti6414
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Ortiz
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Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Anthony will be thrilled to read this review! We appreciate you leaving this exceptional feedback and that you valued the report of what he deems should be next for service. Thanks for choosing us, and we're here when you're ready for your next service appointment. Feel free to schedule it online!

January 13, 2025

Julie Canales provided a smooth and prompt repair utilizing my extended service warranty. Thank you much More

by seemmmohassibii1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Report | Print
Jan 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that your service experience went so well and Julie made sure to use the extended service warranty to cover the cost! Thanks for choosing our dealership, and please let us know what improvements you'd like to see made! If you need a quick routine service appointment, feel free to use our Express Service program. See you next time!

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