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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,323 Reviews

2,323 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 28, 2024

Their work for me was of very poor quality, they lost my trust and I will not return to that dealer for service if it is not necessary. More

by laser_eddiee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not they
Report | Print
Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to find out more about your service visit for your Honda, Eddie. That way, we can iron out the issues and improve our services for customers like you. Please contact us when it is convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 28, 2024

Aaron was nice and helpful. Will go back to him when my car needs service More

by Shereenala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the positive feedback on Aaron and the service that you received for your Honda, Shereenala! Thanks for letting us know, and please reach out to us if you need anything else.

November 28, 2024

I highly recommend Norm Reeves Honda Superstore Cerritos. I received excellent service from Julie Canala and the service staff. More

by angeline_galgana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're flattered by your recommendation, Angeline! Thanks for taking the time to write this review and giving praise to our staff, especially Julie. See you next time!

November 26, 2024

Everything's ok, service reliable and fast, as always, Javier Peña is an excellent advisor, More

by Mario Sevilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that Javier is delivering the quality service we strive for. Thanks for your perfect rating, and visit us again any time!

November 26, 2024

Good service but it needs more help in the parts department. Waiting for more that 10 minutes More

by karinlbewdss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Report | Print
Nov 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! It lets us know what we're doing right and how to improve further. Please reach out to us any time your vehicle needs expert service!

November 26, 2024

I love Cerritos Honda. Always professional and I trust them especially my advisor Miguel, the bestl. More

by Tina R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Miguel
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Nov 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Miguel is great at what he does, and we're glad you got to see it first-hand! Thank you for your 5-star rating, Tina, and come see us whenever your car needs service.

November 26, 2024

I sat in my car for about 20 min before anyone attended me. Despite having a 1240 appt it took over 3 hrs for the oil change to be completed. More

by denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Nov 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration and would like the opportunity to talk with you about your experience further. Please contact me at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 25, 2024

Wonderful service department and quick and competent diagnosis and treatment of our vehicle! We were very pleased. More

by cofishdecoud20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Nov 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great that from diagnosis to repair, you were satisfied with the service for your Honda! Thanks for bringing it to us, and we look forward to serving you again.

November 24, 2024

Great service , great mechanic and great advisors. Told me everything that i need to service and fair More

by jamesgango127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Than
Report | Print
Nov 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that your service for your Honda was up to your expectations, James! We're pleased that we could provide you with the package of service. Thank you, and we hope to see you at a future appointment!

November 23, 2024

Pésimo servicio del encargado de atenderme , se retiró a su casa y nunca me avisó que mi auto estaba listo y había dejamos mis llaves en su escritorio porque no las encontraban More

by luisito62018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
José Vargas
Report | Print
Nov 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Agradecemos tus comentarios, ya que nos ayudarán a asegurarnos de que nuestros servicios estén alineados con las expectativas de nuestros clientes. Apreciamos tu paciencia y esperamos poder brindarte una experiencia de cinco estrellas la próxima vez. Si deseas hablar sobre esto con un miembro de nuestro equipo, por favor contáctanos. Gracias. Kevin Harris | Gerente de Relaciones con los Clientes | 562-345-9100 | kevin.harris@normreeves.com

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