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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,351 Reviews

2,351 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 08, 2025

So far so good with Leo LAZCANO’s help For all the need of my pilot More

by ellisbernardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Ellis. We're glad that Leo has been able to help you with your Honda Pilot. If you're enjoying your experience, we'd love it if you could update your rating to reflect that, and if you need anything else, don't hesitate to reach out to us.

May 08, 2025

Working with Julie to keep my car running was great ,she is very knowledgeable in car maintenance. More

by amric96
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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May 08, 2025 -

Norm Reeves Honda Superstore Cerritos responded

If knowledge were a superpower, Julie would be unstoppable. She'll appreciate this review for sure! Thank you so much for sharing your experience, and the next time you need Julie's knowledge, you know where to find us.

May 08, 2025

He understood our vague description of the problem with the vehicle was able to explain it better than we could, and did his best to work with our warranty company and the best interest of what would work More

by albaspad
Recommend Dealer
Yes
Employees Worked With
Trevor he's service has exceptional!
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May 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

So glad to hear this about Trevor! He is a true problem-saver and always works hard to help our visitors. Thank you for sharing the 5-star review, and let us know if there's anything else we can do for you!

May 07, 2025

Very good person. Knowledgeable person Explain very briefly Fast Excellent Nicely talking with me Perfect More

by vinodshelat
Recommend Dealer
Yes
Employees Worked With
Thanh sabatier
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May 08, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're so happy to hear that your visit went so well! It's important to us that our customers feel informed and supported throughout every step. If you need anything else, contact us anytime.

May 07, 2025

I Received excellent service in a timely matter, all my questions were answered. Love the service center More

by kayo25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service George
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May 08, 2025 -

Norm Reeves Honda Superstore Cerritos responded

There's nothing we love more than helping customers! We're thrilled your service center experience earned the 5-star seal of approval. Thank you so much, and check out our online service scheduler the next time you need to request an appointment.

May 06, 2025

I like the service department and my advisor Julie was great. Thanks again for keeping my Honda on the road. More

by barbie61frosty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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May 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It's our pleasure! We love to help customers make the most out of their rides. Hopefully, your Honda is in good shape for your upcoming travel plans. Anything exciting on the books?

May 06, 2025

No problem with dealership. .. Representative not so great. Disappointed with the interaction and definitely can be better. More

by dollsdms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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May 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're glad you've had positive experiences at our dealership, but would like to hear more about your recent interaction. Please reach out to me with more information. Thank you! Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 05, 2025

He was determined to find a solution to the issue with my 2019 Honda fit. You can see he takes customer service seriously. More

by eloisamom@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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May 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Excellent customer service + hard work + determination = a 5-star experience! 🌟 At Norm Reeves Honda Cerritos, we're all about solutions, and we're so glad Trevor found one for you. Thank you so much, and let us know if you need anything else!

May 05, 2025

Bad It wasn't a good experience It wasn't a good experience bad service and bad experience bad customer service More

by diewiif
Recommend Dealer
No
Employees Worked With
Aaron Perez
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May 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey there. We're sorry to see that your recent experience wasn't what you'd hoped. We'd like to help if we can, so please reach out to me with more information. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 05, 2025

When I come to the service, I requested only do engine oil change with multipoint inspection. But after service paperwork mentioned that I was declined the multipoint inspection and paperwork didn't attac More

by priyantha37
Recommend Dealer
Yes
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we appreciate you taking the time to leave this positive rating and honest feedback for our business. We always want to deliver excellent service to our customers, and we always appreciate it when they share their honest thoughts with us. If you would like to talk about getting a copy of that inspection report, please reach out to our service center directly. Someone there should be able to assist you.

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