Norm Reeves Honda Superstore Cerritos - Service Center

Took my car ( Honda 20ll CRZ EX ) on 1-16-2025 to Norm Reeves Honda in Cerritos, CA and successfully had 4 wheel brake service completed. However, delivered back with noted damage to the front right Reeves Honda in Cerritos, CA and successfully had 4 wheel brake service completed. However, delivered back with noted damage to the front right passenger wheel well of the body of the vehicle. It was agreed and repair work was performed on 1-30-2025, ( Car on site from approximately 9 AM to 1 :30 PM ) However, again delivered with damage. This time in the form of a few deep key like marks made on the windshield. Directly made on the line of site of the driver of the vehicle. ....for whatever any unprovoked reasoning on my part it appeared to be done purposefully !!! .....why ??? ...had been polite throughout this whole challenging ordeal. How is this possible to damage the same vehicle twice in succession ???? ...negligence ???? Having spoken to Onsite Service Manager ( Christina ) and insisting that the marks appeared freshly done. You could clearly see a dusting of glass particles on the windshield !!! Also noting that existing ones were barely visible to the eye and in no way deep. However, these were notably much deeper and clustered in the driver's line of site and hard to be missed as fore-mentioned. Awaited about two weeks for a pre-promised response from Christina for resolution to no avail even though I confirmed she had my E-mail address. Went in physically to Norm Reeves Honda Site. Calmly Spoke to Christina and enquired why she had not contacted me at all. My understanding she was to contact me and let me know the status of an investigation. Christina seemingly not having an answer, appeared to make up one and said the investigation found nothing. Logic would suggest nothing was done at all !!! If it had been done she would have given me notification. I had spoken to Christina indicating to her that in my view whomever was causing this vandalism shall be jailed. She was indifferent suggesting it would be handled internally. Noted also : Not even at one point did anyone ever say they were sorry about what had to my vechicle, neither the first or last incidence of damage !!! In closing, 100 % of which transpired has been outlined here. There is nothing else to state in person, phone or alt medium. Other than a diffinitve date you will repair the damage done to my vehicle. Anything else in my view would serve to give an impression of resolving the issue but actually doing nothing at all !!! To date, my expressed opinion of this organization is that it is wholly unprofessional with exception of my brake service advisor, steer clear of this place !!! More

Great cuatomer service took care of my car in no time. Ramiro was super helpful and felt welcomed Ramiro was super helpful and felt welcomed More

Asked to be helped multiple times. Nobody wanted to help me even though my advisor wasn’t at his desk . 2 hours turned into 4 hours. I had to ask for one of the mechanics for help whic Nobody wanted to help me even though my advisor wasn’t at his desk . 2 hours turned into 4 hours. I had to ask for one of the mechanics for help which they’re were super respectful ! My car was parked and ready for like 30 mins. Yet nobody wanted to help me it was a joke! More

Manny was amazing! Helped me get my car ready and up to date. Super helpful! Helped me get my car ready and up to date. Super helpful! More

I was very satisfied with the services rendered by Mr. Miguel Cabrera. He was very accommodating and knowledgeable. Miguel Cabrera. He was very accommodating and knowledgeable. More

Runs beautifully! So smooth and soft. Thank you so much! I enjoy driving my car So smooth and soft. Thank you so much! I enjoy driving my car More

It was worth my appiontment of the 2 recall and at the same time Service maintainance . Good customer Service . same time Service maintainance . Good customer Service . More

Cerritos Honda Norm Reeves Is always professional and helpful with any of my car needs! I regretted buying my car after I began having it serviced in my hometown at Ocean Honda in Whittier. It’s so conv helpful with any of my car needs! I regretted buying my car after I began having it serviced in my hometown at Ocean Honda in Whittier. It’s so convenient to take my car there, but they are not competent, lie about charges and needed repairs, and cannot be trusted to service my car anymore. Two other single women with Hondas have shared with me that they have had similar experiences and have decided to take their cars for repairs elsewhere. I’m glad I found Norm Reeves and Cerritos. Traveling 30+ minutes to get my car fixed, though is not always convenient for me. I may have to go with an independent repair shop or purchase another brand of vehicle. More

Good job wish we have some free coffee or any kind of water anyway keep the good job…. water anyway keep the good job…. More

Jonathan Romero always provides great customer service that’s why I keep going to Norm Reeves Honda Cerritos for all my vehicle services. that’s why I keep going to Norm Reeves Honda Cerritos for all my vehicle services. More